Karin S.

I bought several items (6) last week. Online. Some cheaper and 1 expensive one.
My previous experiences with this company were good. Informed when the item(s) would be delivered etc.

Now, a part, the cheapest part of the order (4 items) were delivered December 6th. No information at all about the other 2 items.

I send an email, no reply. I filled in the web form. The first time I received a reply. That I would be contacted very soon for the delivery. Which didn't happen.

On the website of the delivery company there is no info. Except they are awaiting for the receipt of the package. And that is there for 4 days now.

I emailed the company again to ask where are the other 2 items. No response. There is not much that I hate more than being ignored and not being answered.

Again I used the web form. Again no response.

I haven't received the 2 items. Converted to Euro's with a value around € 750,00.

I filed a complaint with Online Dispute Resolution but that'll take time.
And in the meantime I do not have the items for which I have paid for.

Date of experience: December 06,2022
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11-12-2022 Update
I received and email from the company that my order wasn't completed. It becomes crazier with the second. It was completed and paid for! And partly received.

What they did was removing the parcel number that wasn't delivered (luckily I have the screenshots) and added a new parcel (yesterday!) which is now visible at the website of the delivery company.

I am not going to accept this parcel.
No answers, after that lies as an answer and no excuses at all? No way!

Raiffeisen Bank BG has been taken over by KBC Bank.

There were always issues after an update from the app, mainly RaiPay (not being able to pay online after the update). Not with Debit Card nor with PayPal. Even when there was more than enough money on the account).
According to their news brief, with information about the takeover by KBC nothing changed. Well it did.

There was n RaiPay app update. Of course nothing worked after that. Online payments not possible. PayPal payments not possible. All, yes all, were declined.
All my monthly subscriptions can not be paid due to this.

KBC Bank, you are responsible. I have filed a complaint in English. Received an answer in Bulgarian that I have to wait. Wow, very professional.
But I still can not pay what I have to pay.

The issue still persists and probably will over 10 years as I am used to not getting an answer or a complete wrong one.
KBC, all the fines will be paid by you. As all the months of subscriptions that I will miss due to you.
Below partly copies from email I have received today only from your bank (there is MORE than ENOUGH money on my account to pay all this.

I have bad news, your payment of £27 failed for ****** Subscription Box.
We would like to inform you about an unsuccessful PURCHASE POS of 14.11 EUR in AUS with your ******** at PAYPAL ******on 15.07.2022 14:40:05.
We're having trouble charging your card. To keep access to *****, update your payment details and we'll attempt to charge again on Saturday, July 16th.
We would like to inform you about an unsuccessful PURCHASE POS of 7.99 EUR in NLD with your ******** at PAYPAL
We would like to inform you about an unsuccessful PURCHASE POS of 29.94 USD in USA with your ******** at **** on 15.07.2022 09:00:31
We would like to inform you about an unsuccessful PURCHASE POS of 27.00 GBP in GBR with your ******** at **** on 15.07.2022 03:25:35.

These are only a few. Can you imagine how angry I am and that I will demand to be refunded by this awful bank completely for all above and coming bill that I can not pay due to their lack of professionalism and service.

Screenshot is after trying to add the card which should be working.

I have bought certain items. The sites I bought from are using 2CheckOut (Verifone). As I needed to change my email address I tried that.

On the site there is no possibility to do this. So I clicked "2CO myAccount & Subscription Management" and as there was no solution for my query I clicked "Contact us". Only to come into a loop where there was nothing to help me with.

I don't understand why companies, and not the smallest, use a company where you come into a loop after asking questions.

On the site there is no possibility to do this. So I clicked "2CO myAccount & Subscription Management" and as there was no solution for my query I clicked "Contact us". Only to come into a loop where there was nothing to help me with.

I don't understand why companies, and not the smallest, use a company where you come into a loop after asking questions.

Yesterday I tried to sign up for Flicker. After receiving the confirmation email I clicked at the link, and I could login.
But after that, I directly got the message "Account creation failed".

No other message, nothing. So I tried again, with another browser. Same issue applies.

Strange as it is my first try to sign up with this website. With an email address from a domain that only exists a few weeks.

I send an email for help. And guess what?!
I am being seen as "risky" and denied having an account. No explanation, nothing. I am just risky? This makes me angry.

Why am I risky? Because I live in Bulgaria? And thus must be risky, that is how it feels. Being dismisses as a kind of criminal.

I never have done anything against the law, on the contrary, for all my jobs I needed a risk/security clearance. Which I have gotten, always.
And then being dismissed as "risky". Says enough about a company like this.

Flickr you are discriminating, and thus you have no right to exist.

I am a long time user from Paint Shop Pro software. Over 25 years, Well, I was. It was originally from the company Jasc.
Somewhere in 2004 Corel took over.

The service, as often happens after a take over, became worse but it was manageable.
The website had its issues (mainly when trying to change data) but it was solved by their service department. Quick and without unnecessary questions. They clearly read the information given.

At that time it was easy to find the page/email address where there was info on how to request support. Since a few years many big companies make it a sport, read almost impossible, to find a webform/email address etc. to request help.

And I needed help to change my data. My email address. And for weeks it didn't work. Getting an error and "try again later".

At the Paint Shop Pro page from Corel (at that time I was logged on with my old email address). You click at a link for help.
Then come at a page (Support page) with buttons with their programs. When you click at the button from the program you need help with (you are on the Support page remember!) and you are directed back to the page you came from. Not a help page, not one with extra info. No their sales page from that program!

After a few minutes, back on that so called Service page, I finally found a link to really request help.

I filled in the form. Clearly explained what I wanted (change of email address) and what the (which I attached) screenshot mentioned.
Double checked if the screenshot was attached (I have my experience with these kind of sites where they make it almost impossible to find "help".), it was. So I submitted my request.

Only to receive an answer that the attachment was missing and to give them the email address that I wanted to have changed (I was logged in with that email address. I only gave my new email address in the form). Seriously?!

I already was totally finished with this company. Trying for a few weeks now to change my data and over and over again getting an error message and also "try again later". I tried again later and it didn't function.
This happened previously with other changes also, but then the support information was easy to find. And the support was helpful. I didn't do it differently now.

After those questions, I requested deletion of my account (yes I am short tempered with companies where there are errors on the website. Where the support is very hard to find).
I also requested data deletion according to GDPR (this you always have to request double or triple. Sometimes they never do this).

I received a confirmation, on which I didn't reply. Then, today I received another confirmation.
Guess what was the salutation?! "Dear valued customer".

Valued customer? Do you think a customer who feels valued wants a deletion of her account and data?

So I replied, (this was mentioned at the bottom of the email "Please reply to this email with the requested details so we can continue working on a resolution for you".

Guess what happened?! It got another reply...

"Dear Valued Customer,
Thank you for reaching out to Corel. We would like to inform you that this email address isn't maintained anymore.

If you have a support request or any other question related to Corel products, please contact our Support Team or check our Knowledge Base.

Sincerely,
The Corel Support Team"

Never, never, again I want to have to do with this company.

In the past, I paid for a monthly subscription to Microsoft for Microsoft 365. There were issues now and then but they were manageable.

Well, in January 2023, I decided to pay per year. I wish I never had done that.

Recently I needed to change my email address. Only to find out that the program comes in a loop, and I am not able to change anything. The screen freezes.
I do have a key, but clicking on the "login with key" doesn't work.
Because I tried and tried, I am locked out of my account. Without a possibility to get in again.

And guess what!? As is normal with major companies, customer support info isn't to find.
Yes, a telephone number in the USA. Right, not going to pay an enormous amount for a telephone call for support that should be free. By email.

I left a message via Word (not logged on). Makes no sense to do this, there will be no response.

This was weeks ago. My old email address is not accessible anymore. Not possible to receive a code or whatever. The link to log in another way still doesn't work.

And the worst!? I can't even cancel my subscription as you need to be logged on to do this!

The last months, say about 9, I am doing research about different Face Yoga courses.

This is the best site & teacher I have found. A great value. And at the first day from the 10-Day Face Yoga by Danielle Collins course, you get more information than the competitor is giving in her 5 days course.

The teacher gives important info, yet also does give the explanation of so much poses each day that the first course for sure is worth its value. As is the other course.

Next to that, when I had an issue with my login, I was helped politely and correctly. With recognizing my emotion and solving the issue.

Thank you so much!

Going to be buying the teacher course very soon :)

Last Sunday I made 2 orders with this company.
And I also paid them immediately.

Yesterday I received an email with subject "Your order has been cancelled". No explanation only what was cancelled and a refund.

And today the other order was cancelled.

Completely rude to cancel a paid order without any explanation. Nothing at all. Yes, you can contact them, is the note on the bottom of the email.
This is not how it works. You cancel paid orders. You should inform the customer.

Needles to say, that I immediately unsubscribed from your emails.

So, I wanted to open an Instagram account. With an email address from a complete new domain.

Directly after clicking the submit button for the last time during setup I've got the message that my account isn't following the Instagram rules and I it was disabled.

To proof that I was a real person I needed to write certain things on a paper. Take a selfie on which my hand also would be visible (and everything should be possible to read... Ever tried to do this? Almost impossible).

I did send the selfie only to receive the most short impolite email from Customer "Support" ever back.

Of course the photo was denied as it didn't follow their rules. My arms are simply not long enough to completely add my hand and a readable text. But a part of my hand was on it.

In the email there was no explanation how to change it. No signature. No just a declined new account.

The email came with a FB logo. Why on earth for another company, although it belongs to you, with a FB logo?

I myself work in a manager position at Customer Support and this support was not existing.

There needs to be something done against companies like this. Business owners need them, private people want them, and they can do what ever they like. This should be stopped. Or by a new app like them where or they have to change their rules and have customer support that helps people and not like this.

I have several times a review, an honest review (both negative & positive) deleted.

And why? For nonsense reasons. I am who I am and there is no other person using an email address with my extension.

Not worth the use and the annoyance.

Over the last years I bought a lot of Kindle books. First I read them via an app on my cell phone. This year I bought a Kindle reader.

The last months I have issues buying books. They are denied.

Internet was created as a world without borders. Amazon & all other big companies (as for example the EU) making it more difficult everyday to buy items. When you are not in that country.

So, over the years you took my money and now I finally bought a Kindle reader you deny me to buy Kindle books? You tell me that I can only buy Kindle books when I am in the USA?

But you let me buy a Kindle E-reader? That money do you want, but you deny me buying Kindle books?

I am getting the message "Shop Kindle titles on Amazon.com". I am logged on at Amazon.com. Added my address & postal code. And still I am refused.

I tell you what you are doing. You are discriminating.

I have 1 good experience (Teapro, recommended!), 1 not so good (Gym Bunnies), 1 not good (customer support) and 1 awful.

One of the boxes (the Witchy Box) I've ordered in July, I never received. It never was dispatched.
I contacted the owner. No reply at all.

I contacted support in August on which I received an automatic reply. I contacted them again September 2nd, reply followed and after that is became, again, silent.

For Gym Bunnies I changed the size. I received the old size and never was answered. Needles to say that box was cancelled.

In my opinion, 1 out of 4 good experience makes this not worth buying from them. The change being scammed is too big.

I have tried to open an account and for some reason it didn't work out. I then asked to delete all my data (according to GDPR).
Until this point I was polite.

A few weeks later I got a reminder that it was not possible for them to deduct the fee.
What fee?! I requested to delete my data and never be contacted again.
Again, now demanding, asked to delete my account including data according to GDPR regulations.

So today, September 18th, 2022, I received a survey where the only 2 questions were about if I was aware that they couldn't deduct my fee!
Again! What fee!? I never had an account as every time I tried my ID was denied, and therefore I requested to delete my account. Including my data.

Don't use them. Even when the onboarding fails they want to get your money. The GDPR rules aren't being followed and that should say everything!