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Uopen.com has a rating of 1 star from 2 reviews, indicating that most customers are generally dissatisfied with their purchases.
The idea is great. Buying a subscription box. But when there is no response to complaints etc. it becomes a scam. This is a terrible company. When you have an issue (not receiving a box etc.) and report this, you are lucky to get an answer within weeks. When you get an answer! Most of the time you don't. Boxes were not sent. The seller didn't react. Nor did the helpdesk from uOpen. Finally, after many issues, last month my last subscription was cancelled. And guess what?! Today they charged my debit card again. This company should be stopped and fined. Immediately!
The idea is great. Buying a subscription box. But when there is no response to complaints etc. it becomes a scam.
This is a terrible company. When you have an issue (not receiving a box etc.) and report this, you are lucky to get an answer within weeks. When you get an answer! Most of the time you don't.
Boxes were not sent. The seller didn't react. Nor did the helpdesk from uOpen.
Finally, after many issues, last month my last subscription was cancelled. And guess what?! Today they charged my debit card again.
This company should be stopped and fined. Immediately!
Tip for consumers:
I waited 28 days for a reply to my email And the answer was that I needed to wait another 14 days before my request could be solved. Sorry, when a company only replies after almost 1 month (the first time they didn't even dignify to answer) and then asks to wait another 14 days, they prove immediately that they don't care about their customers.
Also filed a complaint with VISA, among others.
I have 1 good experience (Teapro, recommended!), 1 not so good (Gym Bunnies), 1 not good (customer support) and 1 awful.
One of the boxes (the Witchy Box) I've ordered in July, I never received. It never was dispatched.
I contacted the owner. No reply at all.
I contacted support in August on which I received an automatic reply. I contacted them again September 2nd, reply followed and after that is became, again, silent.
For Gym Bunnies I changed the size. I received the old size and never was answered. Needles to say that box was cancelled.
In my opinion, 1 out of 4 good experience makes this not worth buying from them. The change being scammed is too big.
Tip for consumers:
Don't use uOpen. The customer support is not existing & the change being scammed is real. Sellers don't answer (2 different sellers in my case).
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