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Jodi B.

2
Level 2 Contributor
Phoenix, Arizona

Contributor Level

Total Points
490

6 Reviews by Jodi

  • Wantable

4/30/23

I signed up for Wantable's Jacket Style edit based on the pictures. I told them I wanted professional clothing, filled out their survey, etc. When I got the edit, it contained athletic clothing, instead of professional clothing (sweat jacket, jersey tops, etc.) They also included colors I indicated that I did not like (brown sweat jacket). I returned the whole box. They offered me a "free" style (I paid for the first style and ended up with nothing), so I opted to give them another try.

The next box came and I kept one piece, exchanged one piece and returned the rest. I had to return the items I was not keeping by April 28th. I packaged up the items and got them to the post office on April 24th. I just received an email from Wantable that they were charging me for the entire box. Looked at my credit card and sure enough, I've been charged over $500 for items I no longer have in my possession. I'm now having to reach out to them to get my money back. We'll see how that goes, but it's already been a huge waste of my time going through the "styling" process only to have them ignore what I told them I wanted.

I really wanted to like Wantable. I have purchased many boxes from Stitch Fix and wanted to try something new. Overall, horribly disappointed with Wantable and would not recommend.

Service
Shipping
Returns
  • ipsy

3/18/23

My daughter signed up, but it was unclear what she was signing up for. Next thing she knows, she is getting charged $30. I told her it was a hard lesson learned and helped her cancel her account at the start of January. She was just charged again on March 17th. I tried to get a refund, but ISPY only uses bots and I could not reach anyone. I had to dispute the charge on her debit card. I believe this company engages in consumer fraud. Buyer beware!

Service
Value
Returns
Quality
  • Costco

12/14/22
• Updated review

Before I wrote my last review, I purchased an expensive item on Costco.com. I was supposed to receive on 12/1. I received a notice from UPS that my item would be available for pick up at my nearest store (I was home; they didn't ring my doorbell). I went to my nearest UPS on 12/1 and 12/2. By 12/2 UPS could not tell me where it was. I called UPS on 12/4 who said they would try to redeliver on 12/5. When no delivery attempt was made, I called Costco.com to get this resolved. The man on the phone told me that I would hear from someone by 12/8 and that if it was not resolved by then, they would send me the item again and work with UPS on their end to resolve the issue. I never received a call on 12/8 so I called again on 12/9 and was told they had until 12/13 to resolve the issue. Again, I never heard from them and had to call again today. Still no resolution, but my credit card has been charged and I need to pay it off or I'll be charged interest. Costco needs to get it's act together with respect to online orders. I'm seriously disappointed.

Service
Shipping
Too many problems
12/1/22
• Previous review

I absolutely love Costco. But Costco.com is a different story. Every problem I ever have with Costco is related to online orders. The latest was when I order Juce (a fruit/vegetable powder on promotion). Instead of receiving what I ordered, I received two pairs of ladies jeans. So on my next trip to Costco, I went to get the issue fixed, thinking I would walk away with the items I purchased & return the items that were misdelivered. NOPE! Instead, I was told the return the items to the store for a credit & call Costco.com to have them replace the order & honor the price. I did exactly what I was told. I called Costco.com & spent 30 minutes on hold before I could get any help. Then I was told that I should not have returned the items to the store, I should have contacted Costco.com. I was making their job more difficult. I was placed on hold so they could push the order through. After being on hold for another 10 minutes, I was told they could not place the order. I would have to place the order for full price & call them back to ask for the discount. They told me they would "honor" the discount as if I had missed the promotion to begin with. This was 100% a Costco.com issue and I'm being forced to jump through hoops to get my order at the original price I paid. Costco needs to fix this disconnect right away!

Service
Shipping
Returns
  • Noracora

8/25/22

I made a purchase from Noracora, based on these reviews. Unfortunately, I found that the items did not match the colors or designs pictured or their website description. Now I face an extraordinary return cost or lost of the overall purchase. Very disappointed. I will not be buying from Noracora again.

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Miss W. – Noracora Rep

Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?

If you have questions about your order, please contact us by email at service@noracora.com or by chat online.
NORACORA is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

  • Instacart

3/21/22
Verified purchase

I placed an order for a specific item. After ordering, a notification on my computer popped up asking if a replacement item would be ok. I clicked "NO" and that I wanted a refund instead. Later, I got a message from the shopper that my item was not available, but that a different item (for 50% more was available). I said I already indicated that I did not want a replacement item. She said, "great!" and made the purchase. I messaged back and forth saying I didn't want something different. She said she would return it and I would get a full refund. An hour later I got a message from Instacart that my items had been delivered and asked about my experience. I sent a message with the information above asking for a full refund. Five days later, no response. Two days after, it sent me an email asking me for a survey. I did the survey, still no response. I checked my credit card and it had charged me for 150% of my original purchase price. So, I had to call customer service. I told Instacart about my issue three times before I could get any response. I'm still awaiting my refund. I don't know if this bait and switch for a more expensive item is common, but I feel like it is, because doing so automatically increases the shopper's tip, which is based on a percentage of the purchase price. Shame on Instacart!

Service
Returns
  • Family Gifts Co.

1/21/21

I ordered a Christmas gift for my parents on November 26th. I reached out to the company on December 18th as I had not received a shipping notification. I told them that the item was a Christmas gift. They apologized for the delay and said "I would receive the item." But of course ignored that I needed it by Christmas and had ordered it well in advance to get it. Their response also made it clear that my item still had not been put through to production. I asked them to confirm that I would get it by Christmas, and again was told "I would receive the item." Well, clearly they did not care if I would get the item in time for Christmas because the shipping label was created today (still not delivered to the carrier) and the estimated delivery date is 12/28 (more than a month after I ordered the item). The item is not traveling cross country. It's going from Las Vegas to Phoenix. But it's still going to take 6 days to get here based on the shipping method they chose, even though they knew it was a Christmas gift and the item was ordered in sufficient time to get it here. Horribly disappointed in a company that clearly does not care about its customers based on their response.

* Family Gifts Co. attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Jodi Has Earned 10 Votes

Jodi B.'s review of ipsy earned 8 Very Helpful votes

Jodi B.'s review of Wantable earned 2 Very Helpful votes

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Jodi B. reviewed Wantable
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