ZulilyReviews 4,523

My wife bought a coat. When it arrived the sizing was smaller than most other stores. When we called for a return label it was never sent for us to print out. Then after three days trying to get something done, we were told to return the coat and call them with a return number. When we called back with the tracking number, we were told that their shipping department would not accept the package without a return label.
Don't buy from these people. They get your money and refuse to help you in any way

I have been ordering from Zulily for about 3 years now. I love the diversity of the "shops" each day. I also generally find the prices to be awesome & almost always am pleased with the quality of the items I have ordered. The only thing I don't like is how long it takes some items to be delivered sometimes. I am happy they are accepting returns now, however, the return cost is expensive, which ends up deterring the return anyway, so It's kind of a moot point!

I purchased a well-known, brand of shoes from Zulilly. I received a knock-off brand. Chinese sizing and fake leather. When, I called to return them, I was told I had to have my label emailed to me and printed. That was the only way they would accept the return. I am a, dis-abled, senior citizen. Without a printer! So, it looks like I am stuck, with these mis-marked, plastic, shoes from China. I cant wear them they are tiny and I even sized up when ordering. Never Again!

For one thing, it takes forever to receive what you buy, shipping takes way too long. It is expensive to return an item. If you purchase an item on the Zulily credit card using the three or four easy payments and then return that item, your card keeps getting charged until the item is actually received by Zulily. So, if your card was charged two times, you will only get a store credit for the balance. What was charged to your card is not refunded or credited on your credit card or as a store credit. And, if you don't have access to a printer, customer service will not send a return label to you by regular mail. Then your stuck!

The reason everything "appears" like a good deal is because most, if not all items are coming directly from China. Sizing is typically very small without any consistency. Shipping is high and if a return is involved, shipping is not refundable and Zulily only gives store credit toward a future purchase. LET THE BUYER BEWARE!

Zulily has such unique things and great prices. I've purchased many things for myself and others on the site. Have I been thrilled with everything? No, but mostly I've been pleased. I especially like the baby/children's clothing. I'm glad that Zulily is now allowing returns. I also appreciate that when you buy something on the weekend, you then have free shipping the rest of weekend. I do wish they offered free shipping days from time to time. Also, you need to know that usually you won't receive your items for a few weeks. However, they are upfront about this so it hasn't been a problem for me.

I've used Zulily for a number of years now. I have had some big wins but also some big losses. I find incredible deals on some of my long-trusted and much-needed brands like Vionic and Dansko. However, the majority of the items I've purchased from lesser-known brands have been inconsistent and poor quality. In the past month or so, there have also been issues with filling my orders. Two weeks ago, they sent the wrong combo set. I had ordered a Tervis cup with the handle. I was charged the full price and was sent the proper cup but without the handle. Customer service was quick to refund the whole cost & I was able to keep the cup they had sent. Then on the 25th, I emailed about an order that my account says was delivered on the 17th but has not arrived. The response was to wait longer because it may still be on the way to me?! This is not the case. The status says "delivered" not "shipped." Upon further investigation, I find that one of the two boxes did arrive on the 17th but even that did not contain all the items my account says that it did?! I've contacted customer service several times over the years, but this is the first time they didn't take remedy the issue right away. I'm to the point now where I will continue to buy my few trusted brands from Zulily, but no more browsing for me. My budget is much too tight these days to take these kinds of risks.