website thubmnail of Zulily
How would you rate Zulily?
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New York
1 review
0 helpful votes
Follow Tonya G.
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I buy from Zulily weekly and have been pleased with the products and services overall. The site has something for everyone, from beauty products to clothing to household goods. The prices are considerably lower than other venues and the merchandise is usually high quality. The company does charge for shipping, but only once per day. So if you were to make several purchases within a day, you would only be charged shipping for the first order. Sometimes the company runs free shipping promos or discount promos for people on the mailing list and/or who have the Zulily credit card. A lot of people enjoy the "Dash for the Deal" promos where specific merchandise is offered at a low price, but only for a certain amount of time. The site is fairly easy to use and there are new product/brand options every day.

Date of experience: August 16, 2019
California
1 review
0 helpful votes
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New surprises every time
September 9, 2019

I look forward to opening my Zulily emails just to find what's new. Their prices are 99% lower than other web sites. The only drawback is that there are no reviews to go by so I end up "highlighting" and searching other sites to find the information I want. I love the site mostly for their doll clothes which has the greatest prices and selections

Date of experience: September 7, 2019
Missouri
1 review
8 helpful votes
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Horrible Shipping!
December 22, 2016

Placed an order almost a month ago and was guaranteed that it would be delivered by Christmas. (the only reason I bought it from Zulily) 2 days before Christmas and I get an email stating they won't be delivered until after Christmas! These were my primary gifts for my daughter. Could've gotten them off amazon but because Zulily was a little bit cheaper, I decided to take the risk. Never again! Now there's no time to ship them from amazon either. I'll definitely never be ordering from them again!

Date of experience: December 22, 2016
New York
1 review
8 helpful votes
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Slow delivery. When it arrived the package in the back had been torn open as well as the merchandise inside. Called to report it, customer service could have cared less. Returned the product and they received it 4 days ago and still I have not received a store credit. I requested a refund to my account and was told no. They take you money right away, slow to deliver, charge you to return it. All they are doing is making money off of innocent people! What a crock of a company!

Date of experience: August 11, 2017
Texas
1 review
13 helpful votes
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The Worst
June 26, 2015

I made 3 different orders after seeing commercials and hearing about all the savings. I ordered 4 pair of shoes... 1 fit and were made very cheap. Some of my sizes were not what I ordered. Out of the clothing articles---awful! I (a 35 yr. Old woman) have a large shirt that my 6 year old daughter wears. Everything says made in China and is CHEAP, CHEAP, CHEAP!

Read up on the company before buying anything! I will never order from Zulily again!

Date of experience: June 26, 2015
New York
2 reviews
6 helpful votes
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Ordered Multiple Times
January 11, 2016

I've ordered multiple times from Zulily. I've had an account with them since 2013. Shipping does take a long time but, if you read how the site works you would understand. It was great when I first found the website because I was pregnant at the time and I was able to order some maternity clothes for a great deal and not spend tons of money on them. Give them a try.

Date of experience: January 11, 2016
Alabama
1 review
9 helpful votes
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Signing in
July 10, 2015

I can't even sign on. It just won't let me shop. I created a password and that is as far as I got. I don't think i was already a member, but if I was most Internet sites will have a message "Forgot Password?" Not this site.So Zulily I will buy my baby things at a user friendly site. Evidently, you make so much money that you don't care about your customers.

Date of experience: July 10, 2015
New York
1 review
3 helpful votes
Follow Deborah R.
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The only items I have ordered from Zulily were Dept 56 snow babies. The shipping takes too long and one time I was surprised when I opened this too big of a box for the box inside. It had been jiggling around all the way across United States. There was a tiny piece broken. Customer Service was kind to me and credited make the cost except for shipping. The items had been on sale so it was a good. I would love to order clothes from them but I don't dare considering poor reviews.

Date of experience: April 24, 2017
New York
1 review
4 helpful votes
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I believe your commercials perceive fathers to be incompetent in that they don't know how to spend money wisely. It seems there is a lot of these degrading type of commercials out there that bash fathers. This is a disgrace and I'll be certain to spend not one dime through your business. I will also boycott your services at my local union hall where my influences stretch further than you can imagine

Date of experience: August 23, 2014
North Carolina
1 review
0 helpful votes
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Love you guys!
August 17, 2019

I enjoy the variety of products each day. I especially adore the quirky garden animals and clothes you offer.

Your customer service is always pleasant while solving my order problems.
The only concern is how long it takes to receive the orders. I never know how long they will take until after I order them. It just takes planning if you are ordering a gift for someone.

Date of experience: August 16, 2019
Oregon
1 review
5 helpful votes
Follow Jan R.
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I have purchased several articles of clothing from this site, and so far, the issues I have are relatively minor. You do get what you pay for, and knowing that no returns are possible, I always make sure to order things that can be fixed if there is a problem. Make sure to read the sizing charts, look at the material the fabric is made of, and I almost always order a size bigger than what is recommended. The last two tunic-shirts I purchased were the same size, but one fit perfectly while the other draped like a tent. Fortunately, a pair of scissors and a turn on my sewing machine turned it into a lovely fitted tunic that I can't wait to wear this summer. One dress I bought has a twisted strap, and uses plastic adjusters, but for the price I don't mind fixing that as well. I've done the same for mis-made garments purchased at local stores. I'll continue to purchase off the site... but I like having the odd sewing project to work on. :)

Date of experience: April 23, 2016
Massachusetts
2 reviews
0 helpful votes
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Zulily has it all!
September 9, 2019

Zulily has great deals from housewares to clothes to kids toys! Only reason its not 5 star is because sometimes clothes are a hit or miss. I've bought some that are exactly as described and shown online and others that are way off. Returning is sometimes not worth it due to the $8.95 cost of return shipping. My experience has been about a B+ though, not bad!

Date of experience: September 7, 2019
Virginia
1 review
1 helpful vote
Follow Lisa M.
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I have bought a variety of things on Zulily - from clothing to toys. I love getting good deals on the site but the shipping charges are high, and if you have to return an item because it isn't remotely what the size chart claimed, you will be eating that cost again. I have done less shopping on Zulily lately because Amazon offers many of the same items at the same or very close in price, but without the waiting and additional shipping costs.

Date of experience: November 27, 2019
Illinois
1 review
18 helpful votes
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I have used Zulily to purchase dress and kids clothes - TWICE and boy what a blunder it was. Both the times I got cheap quality stuff which did not look like the one in the picture. The kids clothes was a complete joke. I ordered it for my 6 yr old and its so tiny that my 3 yrs old could not fit in. The dress said soft satin on the website but the material we received felt like plastic :( Will never be buying from zulily again.

Date of experience: July 17, 2015
Arizona
1 review
6 helpful votes
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Love my finds
January 31, 2016

I see a lot of negative reviews but I had a great experience. Out of many many items, I would say I didn't like maybe two. And that's just because they didn't look good on me. I know what looks good and flattering so I stick to that now. Quality has been good, things wash well, and I am not buying the expensive items. These are all in the lower to mid range price. I get compliments all the time. I buy very often. I recommend them!

Date of experience: January 30, 2016
Texas
3 reviews
14 helpful votes
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I ordered a Steve Harvey bag (SH53) and the design was not as depicted... clearly no quality control to meet or exceed Marjorie's high standards, and that is unfortunate. They did issue a refund minus shipping until I complained. May donate the bag to those who help the homeless.

Date of experience: February 11, 2016
Alabama
2 reviews
0 helpful votes
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Love to shop here
August 17, 2019

I love shopping with Zulily. I look every day for great deals. They always have a variety of products. The few problems I have had in the past have been handled wonderfully by Customer Service. Their staff is very friendly, prompt and efficient. I will continue to shop Zulily.

Date of experience: August 16, 2019
Ohio
1 review
9 helpful votes
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Sizes wrong
June 16, 2016

The first time ordering from this company both items were placed on back order when it said in stock, when I finally got 1st item it's sized way to small and they tell me I have to pay for return shipping won't order from this website or company again.

Date of experience: June 16, 2016
New York
1 review
0 helpful votes
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Addictive
October 26, 2019

Zulily has changed my life. I shop nearly every day and I love how the site is designed, very attractive with clever headings. Every day there are 5 or 10 sales that I'm interested in and I find things I need or didn't even know I needed until I saw it on Zulily. I love the all day shipping for one charge. To ne fair I must add that I haven't been as impressed with the quality and fabrication of some of their clothing and bedding items.

Date of experience: October 24, 2019
Kentucky
1 review
0 helpful votes
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Every product that I have received has been of good or great quality. I have never had to return anything so I am not sure how that process would be. For the most part, shipping is an average time. Some products you do have to wait longer to receive.

Date of experience: February 26, 2020

Overview

Zulily has a rating of 2.3 stars from 4,525 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.

service
511
value
514
shipping
532
returns
408
quality
478
+216