Zulily

The picture of the item CLEARLY showed a package of straight knives, but serrated knives were delivered.

I have not shopped at Zulily. I have frequently browsed the site and have found tempting items, but their delivery time and no return policy is off-putting so I have always hesitated about placing an order. Recently, I read a Zulily review that advised to only order brands that the customer was familiar with as far as quality and sizing are concerned. I liked that tip, so when I found Lolë merchandise I was pleased. I know this brand; I have purchased a number of items from them and like the quality and price point. I also am familiar with the sizing. So imagine my surprise when I found a number of items that showed regular prices far beyond what I had previously experienced when shopping at Lolë. So I decided to search the Lolë website for the same article, to see first, if Lolë had that article and second, what the regular price was and if there was a sale price being offered. On the Zuiliy website, a Lolë product called Black Heather Ananti Cardigan was offered for the sale price of CAD $95.99, marked down from the regular price of CAD $224.00. On the Lolë website I found a Black Heather Anati Cardigan being offered for the sale price of CAD $84.00, marked down from the regular price of CAD $140.00. Please take note of the one different word in the cardigan name from one website to the other: AnantiAnati. However, it is the very same cardigan, being modeled by the very same model. Why the difference in name? A spelling mistake or a deliberate attempt by Zulily to mislead? Zulily obviously lifted the photo of this item from the Lolë website to use on their website. I took a screenshot of each from the two websites. Zulily advertises itself as a place to shop brand names at great prices. But in this case, they inflated the regular price of an article, to make the sale price seem attractive, yet in reality, the customer would pay more for the item than what is offered on the Lolë website itself; plus Lolë was offering free shipping. That is not any kind of good deal. It feels like an out and out scam to me.

I have copied and pasted the latest response from a customer service employee of Zulily. The items he mentioned as being updated on October 15th, is not true. My last update via their company hyperlink was a "preparing for shipment on October 6th." Today's update stated that the items are in transit to Zulily, not to my home. These items were ordered and paid for on September 9th (39 days ago), with no delivery date in sight. The response below is a condescending and ignorant one. Instant gratification? No. I just simply want a refund of my hard earned money on items that are already three weeks past due on their two to three week delivery estimates. Perhaps Kain (really?) lives in a magical world. Most of us live in the real world.

Sign me - Eternally regretting doing business with Zulily.
Kain G. (zulily)
Oct 18 15:12

Hello Kim,

I do apologize for your items being delayed. I am a person of instant gratification myself. When I order something, I would like it sooner than later. I believe this is simply human nature - so I can empathize with you there. This delay has more than doubled the expected time to receive your items and for that I am eternally sorry.

The last update on your items was actually October 15,2014. They indicated they are in the last stages of processing and are preparing to ship out very, very soon. I appreciate your patience in this matter. I do not fault you one bit for being a little upset with our company. Since you have been such a super sport about it, I am issuing you $10 store credit for this unfortunate and unforeseen delay. I do hope that you continue to shop with us as we value every member of our magical zulily family.

You can call us at *******615 Monday-Friday from 5am - 9pm PT, Saturday & Sunday from 5am-7pm pt, or email *******@zulily.com anytime. Thank you again for shopping with zulily.

Have a magical day,

The reason this company gets a "1" is both due to the "quality" of their items and their atrocious customer service. I've placed about 6 orders with them total and after this week, I'm done.

Products: Their clothing is cheap.
- I ordered about 4 things with embroidery and all of them are unraveling.
- I purchased a yellow shirt that came with a stain (looks like a blood stain) on the shoulder.
- I ordered two other shirts for my friend and her daughter: one in a plus size, one in a regular size (both sizes were 'free' and part of Ananda's collection) and they ended up being the EXACT same size.
- I ordered three posted that were supposed to be 16" x 20" which is a STANDARD size and easy to buy a frame. They sent me three posters that were 17" x 21" which is IMPOSSIBLE to frame without buying a custom frame at Michael's or Joann's.

NONE OF THESE ARE RETURNABLE.

The last thing I ordered was over 5 weeks ago: a small hand-held radio from Crosley. It was stuck on the status of "shipped to Zulily" for the last month. I contacted customer service: They said it will be shipped within 5 days. The next day I went online to check the status and it showed CANCELLED. Some employee cancelled my order. They already have my money.

I've contacted customer service about this FIVE TIMES with no reply.

In the past they've also accidently messed up my email address with my account so I couldn't receive any emails from them or order confirmations. They tried to fix it four times and corrupted the account to the point where I couldn't navigate the site: it just brought me to a broken index page.

Just yesterday when they decided to cancel my radio order, someone else did something and my 'newer' account is now corrupted as well.

My friend used to be a huge fan and warned me that items can take 5-6 weeks to ship (regardless of what the site says) but this is WAY worse than the delay I expected.

If you attempt to submit a inquiry via email, expect that they will not read your email and send you a pre-written email instead. You cannot reach the same customer service person twice and most of the time, they stop responding.

NEVER AGAIN.

Basically I'd call this website concept a big fail. My understanding is the site is merely a portal to ordering from small designer and boutiques. They carry nothing in stock, and place your order with others ordered during the same "sale". Once they receive your order, they ship all or part of your order to you. I do say they have some pretty good deals. The real issue is waiting up to two months to receive a completed order... if you ever receive it.

I've place three orders. The first arrived within about 3 weeks. Three items in the order and it was right at the end of the "sale". FYI... i did find one of the items I ordered elsewhere for about half the price.

The second order was placed a month ago, and it *still* not delivered. Several items have been received, some are in transit with a trackable id, and some HAVE NOT EVEN BEEN SENT YET.

The last order was place the day after the second order and nothing has been received. And nothing from Zulily regarding the status.

The items that I have received are in poor to decent shape. But everything was jammed in to a shipping bag. Without even a shipping receipt. Many items have loose threads CLEARLY visible... one came with two missing buttons. None of this should have been sent to me and there is a no returns policy. I emailed about the quality and the CS response was basically they take no responsibility for the quality of items they "distribute".

Why the concept fails? Well, this is a Mums and young child focused site. What pregnany gal wants to wait 2 months before receiving their maternity clothes? We want... we NEED a quicker turn-around. Same with baby clothing. Fortunately, I am shopping for the yet-to-be-born, and I have three months still... so baby is OK. But if you are shopping for a child of the "already-born" variety... find another site. The child will be out of that size before the items arrive.

The quality is questionable. The baby clothing material is all good... but I stayed with cotton, organic cotton, and natural fiber knits. Don't dress your child in synthetics... and check before you buy. One of the maternity items i ordered is a joke $65 for a see-through-quality acetate (the description said natural fiber blend, I suppose the stitching is cotton?) Its unacceptable. What really gets me is those loose threads. Who SELLS such crap? Why this fails?... the website really is nothing but a portal and does not even have internal Quality Assurance of the merchandise they market.

Will not shop here again. Quality and time are big factors to me. No sale is worth a sacrifice in either!

WHERE DO I START!
Bottom line THEY TRIED TAKING MONEY FROM MY BANK ACCOUNTS WITHOUT ME EVEN HAVING AN ORDER WITH THEM COSTING ME $70!

1) I have had many orders with them thinking they're stuff is really cute. It is!
However when I order a pink dress and it turns out purple, it's disappointing. I got my daughter brown boots that came in this awful off white color. I didn't even want her wearing them!

2) "Ships within 5-12 days" BS! I had 3 orders take over a month before they even processed it! This was September 1-10th I placed the orders, did not receive any until October 20. I have no problem waiting but do not advertise that kind of shipping.

3) When the website was down (no problem! I understand it happens!) I politely called and placed my order over the phone :) got a confirmation number and was excited for my husbands birthday present to come in the mail! Until I got the email. The woman used an old outdated bank card on my account NOT the one I gave her and she even read it back to me! It was sold out at that point and that was the one thing I wanted to get him, it was rare to come by, and I did not find a replacement for his birthday. I was disappointed. But they did credit my Zulily account. I thought maybe I would get him something for Christmas from there.

4) I placed an order with my store credit and got an email that the order was placed charged to my bank account not the store credit. I patiently call in and the man helped me cancel my order and place it with my store credit.

5) With that order placed I then had free shipping until Sunday at midnight, right? WRONG! It even said "Free shipping" on my account but it was no where to be found when I was checking out!

6)! Since I NEVER placed that "free shipping" order, I thought I was dodging a huge bullet if I never shipped there again! WRONG! WITH NO ORDERS PLACED, I found my bank account in the negative. I have a bank statement showing all kinds of attempts from ZULILY> :( for amounts from $15 to $8 to $2! I never imagined zulily would have 10 attempts of collecting all kinds of amounts from me for NO ORDER! In the end this costed me $70! That's $70 I do not have! That's $70 I have nothing to show for! ZULILY IS A RIP OFF!