Michelle H.

I have not shopped at Zulily. I have frequently browsed the site and have found tempting items, but their delivery time and no return policy is off-putting so I have always hesitated about placing an order. Recently, I read a Zulily review that advised to only order brands that the customer was familiar with as far as quality and sizing are concerned. I liked that tip, so when I found Lolë merchandise I was pleased. I know this brand; I have purchased a number of items from them and like the quality and price point. I also am familiar with the sizing. So imagine my surprise when I found a number of items that showed regular prices far beyond what I had previously experienced when shopping at Lolë. So I decided to search the Lolë website for the same article, to see first, if Lolë had that article and second, what the regular price was and if there was a sale price being offered. On the Zuiliy website, a Lolë product called Black Heather Ananti Cardigan was offered for the sale price of CAD $95.99, marked down from the regular price of CAD $224.00. On the Lolë website I found a Black Heather Anati Cardigan being offered for the sale price of CAD $84.00, marked down from the regular price of CAD $140.00. Please take note of the one different word in the cardigan name from one website to the other: AnantiAnati. However, it is the very same cardigan, being modeled by the very same model. Why the difference in name? A spelling mistake or a deliberate attempt by Zulily to mislead? Zulily obviously lifted the photo of this item from the Lolë website to use on their website. I took a screenshot of each from the two websites. Zulily advertises itself as a place to shop brand names at great prices. But in this case, they inflated the regular price of an article, to make the sale price seem attractive, yet in reality, the customer would pay more for the item than what is offered on the Lolë website itself; plus Lolë was offering free shipping. That is not any kind of good deal. It feels like an out and out scam to me.

Transylvanian Vampire Child Costume #*******. Halloween costume incomplete. Missing medallion. Phoned customer service agent and asked that they send missing medallion in time for Halloween. I was informed that I would have to order another complete costume, pay for it in advance including shipping costs, and then mail back incomplete costume back to them, shipping costs at my expense. Once they received the incomplete costume back, I would be refunded the cost of a costume. However, to resolve the issue in this manner, I would have to pay a total of $29.99 EXTRA in shipping for a costume that costs $37.99. The medallion was the central to the 6 year old deciding to choose it. He was disappointed. The convenience of ordering online was lost in trying to replicate something that I had already paid for. The website's solution for an error they made would cost me money and I believe is was made, knowing that no sensible person would accept their solution.