BuyCostumes

This was a f*#$+8G joke! I work hard for my money and they had no problem taking it with a GUARANTEED arrival date. Its in black and white and when I called on that date they told me i would receive a full refund... in 5 days. So I called now because it's been 6 days. Immediately ask to speak to the manager. And do you know she told me she was going to process my refund now. They had only issued a refund of $7. So i then said" What about 6 days ago when I was guaranteed my refund in 5 days. Even got an email so it's documented this is liable for a lawsuit." And she LAUGHED and said "yea OK ma'am ". I had four disappointed children that love dressing up with their parents. And now this place has my money. THIEVES. I guarantee a following lawsuit.

Disgusted with this company. Ordered a costume and selected not to pay the extra for express delivery so was expecting to wait 10 business days to receive it. Received it 3 days later. Sizing was WAY it so retuned it and silly me, bought the smaller size, again received in 3 days though did not request express delivery. Company paid me back about a third of what I spent. When I chased them up I was told they didn't receive the original costume. I provided them with the tracking number and proof they had received it and they're now saying refund is for cost of goods only, trying to imply that part of the cost was for shipping. Unbelievable. Taking this further.

Not sure what everyone problem is. I purchased a Darth Vader Supreme costume from them on 03/17/216. It arrived 03/19/2016. I measured my self and ordered the costume based on my measurements. It arrived exactly as I ordered and fit really nice. Nothing was broken or damage. I even talked to the customer service rep on 03/18/2016 to verify they had received my order. She was very polite and curious. I will definitely be doing business with them again... The only issue I have is this costume came from Rubies. I HATE Rubies stuff with a burning passion and their stuff is cheap and crap. I ordered from them to avoid Rubies, but it still said Rubies on the box. I was really scared and nervous, there are some very cheap things on this costume. The gloves and belt are not very solid. That is why I'm giving them 4 out of 5 stars.

If I could give this company zero stars I would. I ordered a Halloween costume in medium and instead of stating we have none in stock they sent me Extra Large. The reason why I know this as the person on the phone told me they have not had medium stock for a long time. If they have done this to me I am sure they have done this with many others. Taking this to it logically conclusion they are only doing this in the hope you do not complain about it or make do with the one they sent you. Horrible company... please if you want good service and the right item use another company!

After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.

If I could give them 0 I would! I ordered a custom on October 22 and it'll be with me on 26, because of Halloween they don't accept returns after the 24th! What should I do that get my order on the 26th?!
They were like you can return it after November 1st and the shipping is on you which is about $13 and 12% restocking! What the hell! Don't buy from them! Horrible mistake!

Always bought from this company I decided to buy a costume for 2021 - just a scary nun costume for $36.00. Went To check out online and found out there is only one Shipping option Economy $33.00 (this is not expedited shipping) - I Thought this must be a website error, so I called customer service - Customer Service said nope we only offer that one shipping option no matter what you buy - So I said BYE BYE and good luck

This company is a nightmare to deal with. I am not sure where customer support is from because all they know how to say is "Your order will arrive by the guaranteed day" even if the guaranteed day was a week ago and your order still shows it is being processed. And when you try to ask a question more complex than knowing the delivery day they hang up on you. Online chat is the same. I have never dealt with a worse company than this. Please do not buy from this company because I "guarantee" you will regret it.