BuyCostumes

I have ordered from this company before with great products received in a timely fashion. This year I ordered in plenty of time and order kept getting delayed. I contacted them over 5 days about 8 times with nothing but lies and empty promises for my efforts. I finally cancelled my order today and ordered somewhere else and had to pay more to get closer to halloween and pay for faster shipping to have in time for an event. They charge your credit card and never ship the product. They keep stringing you along that it will ship the next day but it never does. I reported them to the FTC and BBB and will next be filing a police report if I don't get my refund. This company is not the same as previous years and is committing fraud and possibly theft.

Transylvanian Vampire Child Costume #*******. Halloween costume incomplete. Missing medallion. Phoned customer service agent and asked that they send missing medallion in time for Halloween. I was informed that I would have to order another complete costume, pay for it in advance including shipping costs, and then mail back incomplete costume back to them, shipping costs at my expense. Once they received the incomplete costume back, I would be refunded the cost of a costume. However, to resolve the issue in this manner, I would have to pay a total of $29.99 EXTRA in shipping for a costume that costs $37.99. The medallion was the central to the 6 year old deciding to choose it. He was disappointed. The convenience of ordering online was lost in trying to replicate something that I had already paid for. The website's solution for an error they made would cost me money and I believe is was made, knowing that no sensible person would accept their solution.

They said my order was Guaranteed to arrive on Sept. 28, I started emailing them on Sept. 30, they had nothing but excuses, I needed it by Oct. 14, they said it would be here, never came, I called and after waiting 30 min, I was told it would get here by the weekend. I emailed again just to make sure and they told me it was now out of stock! My daughter has been waiting for this costume, we already bought a ton of accessories and now no costume! I cancelled the rest of my order and will NEVER use them again! If I could use less than 1 star I would. Also, not once did they ever call or email to let me know they were late or there was a problem, I had to do all the work, and they still couldn't pull it off!

I ordered my child's costume that was out of stock at the time in September. The item was guaranteed by the 16th of October. They charged my card on 10/09 which it says they do not charge you until the item is shipped. The item did not come on the 16th and they said if it doesn't come they'll refund my shipping costs. The box came today and the only thing in it was an Elsa costume that I got for free because of a promo deal. I called and they said they won't be getting the costume! To say the least I'm furious! The costume I ordered is now no where to be found in my child's size and I've been telling him since last week it was coming!

Last year they were amazing, this year new management has screwed this company up. After spending over 7 hours on the phone and calling 6 different times. My order placed on SEPTEMBER 5TH is still not here October 29th. I ordered my kids costumes and mine and they only shipped mine. I am ready to return it since I won't be dressing up Star Wars without my kids costumes. Now is too late to get anything Star Wars. This company has lost their good costumer service. Don't order.

I ordered two pirate costumes for my hubby a Large and XLarge... they shipped me an XLarge and a PLUS Size for a 50 in. Chest. When I went back to the original order I noticed there were no sizes indicated. So it was my word against their word. When I called they claimed there was no longer a Large available. So WHY did they send me the plus size? To make matters worse they deducted the cost of return shipping from my purchase. Fraud at best! This company is horrible. WHo sends the wrong size just because another size is sold out?! Needless to say I found another pirate costume at half the price that is so much better in quality on Amazon. Notice on the website there are no reviews... Unless you dig around on the internet you will not know what kind of company buycostume.com really is.

They would like to you that your order will arrive within 6 to 10 days, but it would never arrive on time.
I called the next day to cancel the order, the customer service told me that order was canceled, but after two weeks I still have not get the refund. I call customer service again, and he told me this time the order was not canceled. And I will be expecting the package after November 1. Nov 1st? This is ridiculous! So even if I didn't cancel it I will never get it on time. And similar stuff happened to my friends too. So please, stay away from this company for your own good.

I placed an order Sept 23 about 3 days later I received an email stating that it would ship Oct 5. Its now Oct 19 and it still hasn't shipped. I have contacted the company 4 times to see when it will ship and every time I am told that it is being wrapped up and will ship that day or the next. Today when I asked the service rep why they keep saying that when its clearly not true and asked if she was capable of admitting that she had no idea when it would ship or why it hadn't yet she hung up on me. The absolute worst costumer service I have ever dealt with and clearly I will be lucky if I receive my order by Christmas!
Don't waste your time and money on this company!

I ordered a costume for my 2 year old son on 10/19 and paid the "Guaranteed" shipping price of $13.99 to have it by 10/22 so my son could go to 2 halloween parties over the weekend. I did not receive it on the 22nd so I called and talked to 2 separate people who promised it would be at my house in time for party #1 on Saturday. I had to go out and purchase a 2nd costume for the weekend... I called Tuesday 10/27 because it still has not been received... I was promised that I would have the costume today 10/28... I instead have received an email that the order was cancelled due to inventory issues! Are you kidding me? This is THE worst company I have ever dealt with and will never use them again! I hope anyone looking for a costume reads this and does not shop with Buy Costumes.com!

This place is a joke! Pre-ordered a costume in September. 2 estimated in stock dates came and went. Can't reach anyone by email, phone or Facebook to cancel the order. Costumes came in but in all other sizes than what I ordered. The closer it gets to Halloween, the more they jack up their prices. The costume I pre-ordered was $48. They sold what came in at $90! I went ahead an ordered a wig they had in stock. Price along the bottom said $20.99 but when you click on it, it jumped to $29.99. Paid the extra $ to have it delivered sooner and they sent it the slowest, cheapest way they could so it will not be here by the "guaranteed" arrival date. Never again! I had to cancel my card since no one from this site was reachable for me to cancel my order with. Wish I would have seen the bad reviews of this place before I ordered. Oh and Amazon has the other costume that I had ordered but they wouldn't ship till the other came in and it was only $18. This place wants $45. Found the costume that was on the preorder in the size i wanted in stock for $38. That was even cheaper then the pre-order price these people wanted. So if you like to pay more than you should, have stuff not delivered when it should be and not be able to reach someone if there is an issue, this is the website for You!

Ordered on 10/18 with a guaranteed delivery date of 10/26/15. Last night it dawned on me that I never received a tracking #, so I went to their website to check my order status and it said "Processing Order". Why is my order processing on 10/25 if my guaranteed delivery date is 10/26? I sent them an email since they were closed. Didn't get a reply quick enough so I called them the following afternoon. After being on hold for 30 minutes I was basically told that my items were either out of stock (even tho the website says in stock) or they couldn't find the items in the warehouse. Say what now? She then offers me a refund because she knows I wont get receive my items in time. Like really, they couldn't send an email to let me know there was problem with my order? I asked her this and she just apologizes... To top it off I just checked my order status on their site and it still says "Processing Order". Which means I have to waste another hour of my life on the phone with them 2moro. SMH

Unfortunately, I have to agree with the few negative reviews I read prior to buying the "official batman" cat woman costume. For the money, it was not worth it. The ears were broken straight from the package and very cheaply made. I glued them, but that did not work. The gloves were not long enough -- they went to her elbows, but shown reaching the bottom of the sleeve on the picture. The belt kept popping off. The mask's eyes weren't big enough and the nose was tight giving her trouble breathing. After 15 minutes of trick-or-treating no one could tell she was cat woman. I am very disappointed. I spent a lot of money for that costume -- more than in previous years and those customes were of better quality from BuyCostume. Next year, I will be going elsewhere. L. Dalton, Maryland

I placed an order in early October as my child had several events to attend. Delivery was guaranteed by Oct. 14. On Oct. 12, I contacted them to ensure it would arrive by 14th and they assured me it would. It did not. On Oct. 15, I cancelled my order. On Oct. 20, my order arrived but in size large not the medium I ordered. My order was never credited as was promised on Oct. 15 so I am working on that again and returning the merchandise which I no longer need as I re-ordered on Oct. 15 from a reputable vendor and received my shipment as promised the next day.

It's now October 30th and still no costumes. Like everyone else who has commented, I waited on hold for 25 minutes and no one ever responded... and that was after I finally got through. The first three times I called, after I heard their automated greeting, the next thing I heard was "goodbye." Their customer service is non-existent! I ordered costumes for my daughters and myself well in advance. They were "guaranteed" to arrive well before I needed them. Well, I had to go buy last-minute costumes for my daughters to wear to school today because I am STILL WAITING for my order to arrive!