BuyCostumes

Seriously wish i would have read the reviews before *attempting to purchase. I had a cart of 3 things, went through all of the information to purchase it and hit *pay, then got an error message saying *payment failed. Okay, so i check all of my information again, and hit *pay one more time. Said *payment failed again. So i just cancelled my order and called it a night. A couple hours later get a notification from my card company that i had been charged TWICE! I am so livid right now with this company that this place deserves 0 stars just lie all of the reviews say. Why would this even happen! That is $140 just taken from me basically! And did i mention i never received an order # or any type of email either?! They stole from me, so don't let them steal from you too.

Placed order on Oct. 14, order still in process on Oct 27. Tried calling customer service twice and held more than 15 minutes each time and no answer, sent 2 emails, no answer, tried live chat, no answer. Received ad in email today for express ship and overnight ship reduced rates for new orders, but no response for order I placed and paid for guaranteed arrival of Oct 21. I don't know what is going on with this company. I have ordered from them company before without problems. Oct 2015 I can't even talk to anyone.

I've ordered costumes from their site for the past four years and have always been extremely pleased with their fast shipping and quality. This year I ordered a costume on October 16th and when it still hadn't been shipped on the 23rd I emailed them with no response. I emailed the 26th as well, no response. The 27th I called and sat on hold for about 15 minutes and finally talked to someone who said they couldn't guarantee I would get my costume for the 31st. I cancelled and had to scramble to find another costume. They're still sending me emails saying "Order last minute!"... Why say that when you can't even ship out the orders you had from the middle of the month? Very disappointed.

Not sure what everyone problem is. I purchased a Darth Vader Supreme costume from them on 03/17/216. It arrived 03/19/2016. I measured my self and ordered the costume based on my measurements. It arrived exactly as I ordered and fit really nice. Nothing was broken or damage. I even talked to the customer service rep on 03/18/2016 to verify they had received my order. She was very polite and curious. I will definitely be doing business with them again... The only issue I have is this costume came from Rubies. I HATE Rubies stuff with a burning passion and their stuff is cheap and crap. I ordered from them to avoid Rubies, but it still said Rubies on the box. I was really scared and nervous, there are some very cheap things on this costume. The gloves and belt are not very solid. That is why I'm giving them 4 out of 5 stars.

After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.

I received my package as ordered and on time with no issues whatsoever. Canadian costumer so was a little disappointed that the exchange difference was later added to my bill but other than everything came as it looked online.
Super happy considering I was already debating on reversing the charges after reading the reviews online. Glad I was patient as I got it December 3rd.

Ordered November 25th

Will order again just to make sure it wasn't a fluke:-)

Wish I had read these reviews before ordering. I placed an order on 10/18, for guaranteed delivery on 10/23. Received email on 10/23 with tracking info to UPS. My order would be delivered on 10/26. Waited on hold at least 25 minutes, via multiple calls. When choosing the option to have someone call me back to save my place in line, was disconnected. Attempted live chat, to be on cyber-hold 10 minutes. "Ray" told me exactly what my email stated. Then suggested I contact UPS. Being the costume left their warehouse on 10/22, it wasn't a UPS issue. They offered to refund my shipping. Luckily I paid thru PayPal, and screenshot the entire conversation, so I can open a PayPal dispute, if not refunded. Order elsewhere, even if the costume is more $, it's not worth it. Hopefully ppl will start reading reviews before ordering.

This is the worst company, ever! Do not buy from them! I to ordered far I. Advance and here it is the day before Halloween and still w/ o my sons costume! They promised me 6 days ago that they would upgrade my delivery, which 6 days later has not been done. Also funn how it states on their website that you can order by 2 today and Reese I. Time for Halloween tomorrow. Believe me, there is no way this is going to happen. I can't even get a costume that I ordered 3 weeks ago! Also, customer service has no clue! Again, do not order from this company!

I ordered a costume 2 weeks before Halloween with priority shipping (2 business days). I called on the day it was supposed to be delivered because online my order said still processing. The woman I spoke to said that they were busier than expected but would ship it over night and I would have it tomorrow-it never came. Three days after that my husband called and they again guaranteed that they would ship it overnight. Twenty minutes after this call I got an email that they were cancelling my order because the costume was now out of stock. I will never order from this company again!