Marina S.

Awful! Do not use this company! You cannot trust them!
I bought my tickets online 2 days before my flight, everything was perfect it was the exact tickets we wanted, the perfect time etc. after purchasing my tickets I made an agreement with a family memeber to drive me, I got the specific time so that the family member is able to take us so we save $100 for taxi.
The company calls me many hours later and tells that they don't really have this flight at all, meanwhile my flight is in one day!
They told me they will do me a favor and not charge me more for changing my flight to a flight I did not even want!
They switched my flight to so early that we lost our ride from family member cause it's an older person and they cannot be staying up the night to drive us, so we spent another $100 on taxi!
What is this non sense?!?!? I have never heard of such thing, I'm scared to book with them because I we use affirm and if we get screwed again like this we have no other form of payment and they take 6 business days to return the money! Cause first the airline has to release the funds than affirm another 3 days! So if it's last min we are screwed!
They did nothing for us, for screwing us over like that, I would appreciate at least the taxi cab refund! But a full refund at this point is what I need!

Horrible! Ruined my babies first Halloween! Gave me trouble for refund, after I paid for express shipping to receive my item on Halloween it did not come and they did not let me know that it was in fact never gonna come! Put me on hold many times didn't care about how upset this made me and lied to me about sending me the items for free just to get me off phone
I give them a zero star rating!