ZulilyReviews 4,523

I am not sure why there are so many negative reviews about Zulily here. I just started using the website before Christmas to get some gifts for my family. All the items came before Christmas, even a couple that were supposed to be delayed until after Christmas. The quality was great. I ordered an area rug for my living room after Christmas and it came promptly and was great quality and looks wonderful. I recommend the website and have had good experiences so far.

Julie

I ordered an infinity scarf and blouse in November before Thanksgiving, I got it just before Christmas. That aside, when I got the products, they smelled like smoke or something else not fresh. I noticed the quality of the scarf was terrible but I figured I could still make it work. There were no washing instructions only a tag that said 100% acrylic. I put it in a mesh bag and washed in cold water, hung to dry. It looks horrible and is unraveling. I knew I wouldn't buy again from his site when I called to check on my items and was told they don't have the items they order them from a third party then they are shipped to them and then to customer, some mess like that. Anyway, looks like I ordered a scarf from someone's basement. Never again.

I have grown to love Zulily over the years. The first time I made a purchase, I was disappointed with the length of time it took to receive the item. However, Zulily does explain why their items take longer to ship and now I order with this understanding in mind, knowing it will take some time to receive an item. I have made hundreds of purchases through the site and I am satisfied with my purchases about 90% of the time. There have been items that I have received that seem to have defects from the manufacturer... material sewn crooked, mislabel of the size, etc. Every time I have felt I like I did not receive what I paid for, I email Zulily and their customer service is exceptional. They do not accept returns, but I feel they are very fair in how they deal with a situation like this. I have either a received a full refund or a store credit or even both for items that were not up to par. Because I know this and thus far have had good experience with how they handle these situations, I continue to shop with them. As long as I feel like I am getting what I pay for and that Zulily will back this up, I will be a loyal customer :)

Zulily started out as a wonderful place to find a reasonable deal on some unique items. Now it is nothing but a sweat shop churning out ill made and cheap clothes. Unless I'm buying a brand that I absolutely know will be high quality such as Keen or Columbia, I have sworn them off. In one instance I thought I was buying GUESS brand clothing for my little girl and it ended up being a knock off. There have been at least two times that I was charged for an item and it did not arrive.

First off, Zulily is very upfront about their shopping plan on their site. It takes a long time. I think some people are not reading this before ordering. The shipping times are very inconsistent. The reason I'm not ordering from them again is because of how they charge for what you buy. It's a confusing PITA. When you order, they charge you (authorization). Next, you'll see a reversal. Then when you're item actually ships, you'll see another charge. This is asinine. Nobody else I deal with she's this. You are charged when your item ships, period! No authorizing and reversals; if your card I'd declined, your ish doesn't ship, plain and simple! Zulily took a good idea and made it horrible. Just avoid unless you see a really good deal, but be prepared for the shipping wait and credit card shenanigans.

I will never order from this website again and only wished I read the reviews here or any where before ordering. I ordered $280 worth of stuff 11 items this dec. 1 I only recieved one thing I called them they told me they usually do this sometimes and it should be coming in soon. It is now jan. 2 and nothing else arrived called today the guy told me they are having issues getting the rest of stuff... why wouldn't you contact your clients to let them know. I am so not happy with this website and their unprofessional way of handling their business. He told me since it is my first shopping experience with them they will give me a $50 credit with them as if I will even try shopping there again! NEVER AGAIN!

I ordered a large toy (guaranteed to arrive by Christmas) and was sent completely the wrong item, well made but still the wrong item. I immediately reported on 12/20, it is now 12/31 and item is still unresolved and was not able to gift. Also ordered 5 children's outfits for Christmas and New Years grandaughter's birthday. All items were cancelled and never received. So I am left having to reshop everything, pretty much ruined my holiday.

BEWARE! This site sells clothes from other sites! I've seen the clothes that they sell in other trusted websites and they sell them for double the price or even 3-4 times as much :/ and what surprises me is that the seller substitutes the original tag to their "brand" tag and makes it seem as if it's theirs... the other day I was looking at the kohls website and saw this baby dress for 10 dollars (clearance) and they were selling it in zulily for 30 WTF! Not buying from this website! Never}

Constantly getting "seconds" from this company. From miss marked clothing, ill fitted clothing, different colors all together from site pictures, now to reading glasses with manufactured rubs in them making them useless. Just not worth the reduced price to get inferior quality items. I have been ordering from them for about 4 years now so I have lots of experience with them. I have to say they do have great customer service, always answering emails is the best thing going for them!

The site has more than once misrepresented a item I purchased. I ordered a power vehicle (ride on for young child) for Christmas - only to receive one that was pedal controlled. They have yet to resolve the issue. "Power activated" was in the desciption. On more than one occassion, I've ordered product that has been misrepresented, in poor condition (missing parts/size wrong) - or not the item pictured. Their customer service has grown increasingly apathetic, and does not stand behind the products they represent. The site is clearly experiencing growing pains - and needs to rethink their core value proposition and customer service priorities. It's unfortunate for a site that once relied on word of mouth and mom endorsements.

I ordered from Zulily many times, mainly shoes and clothes for my kid, books and some kitchen items. I was almost 100% satisfied with the quality of the product. With one exception, a paid of boots I got for here were really not a good fit, but I didnt complain too much for $12. Kids shoes are so expensive for the amount of time that they wear them.
I do not like that it takes way too long to get the items and that there are no returns. When you order shoes it is hard to know they will fit. It would be good if they could accept returns on specific items.

***BUYER BEWARE*** Ordered from the site what I thought was great looking material at discounted rates. I received my items after a bunch of mayhem with charging my credit card and then canceling the charge and sending me an email requiring me to call again and confirm payment info. The items were of very poor quality and the sizes were all completely off. The quality of one of the pairs of shoes looked like they couldve come from a beauty supply store. Embellishment fell apart after one wear! VERY VERY DISSAPPOINTING. Will not be ordering from here AGAIN.

I ordered on December 6 2013 for Christmas. My order was $182 and guaranteed to arrive by Christmas. I checked my checking account the following day and the money had been taken out of my account (VISA on hold). On December 17 I receive a notification that I needed to contact them within 48 hours or my order would be cancelled as they were unable to charge my card. Apparently they "tap" your checking account when you order to make sure you have the money--- then cancel the charge? Then re-charge it when they receive it from the manufacturer, inspect it, and get ready to ship it. Apparently they also charge for the items based on the manufacturer… so my account was $5 short when they went to charge the final $21 of the $182 -- I get it straightened out and am told I would receive it by the 12/23. Only received 3 of the 5 items with the two most expensive items over $100 (they charged me for the second time already-not the item I was $5 short) it is now the 26th of December and still waiting. NEVER ORDERING FROM THEM AGAIN!

I placed an order on 12/11/13 for four Joybay Swing Car Ride-On's "Guaranteed Christmas Delivery". I received three of the four on 12/19/13. I contacted Zulily on 12/22/13 to get a status on the fourth. The rep let me know that the item had a tracking number, but no information. He assured me that he would place a new order and again "Guaranteed Christmas Delivery"... super! Well on 12/23/13 I contacted them again to confirm the order had been placed and that I would receive by 12/24/13. The rep said the order had not been placed and she'd be upfront with me, "You missed the 10am cut-off for next day delivery so your item will not arrive until after Christmas"... wonderful! These are "Santa Gifts" for four of my children. How do I give to three and leave one out!? Had to go out and get another Santa gift. I contacted Zulily again today and demanded a refund! The rep said I was refunded on 12/23/13 for the amount, but not shipping and handling, I have yet to see it hit my bank account so we'll see. I also let him know that I have not yet received the car and wanted to see if I could get a status. Guess what, a tracking number with no info. How hard is it!? I told him I no longer want the car. How would I explain a gift dropped off by Santa after Christmas. I will have to reject the package on delivery... this is assuming it arrives. Oh and I sent a "feedback" email on 12/23/13 and they have yet to respond. This was my first and last shopping experience with Zulily! Goes to show you... Don't believe everything you find on Facebook.