ZulilyReviews 4,523

This is my 3rd time to order. The first order took about 4 weeks (in which I knew would take that long). The quality of material was pure garbage and was what I would consider "a screwed up sewing job". The second order was made on November 15,2013 and I still haven't rec'd - they told me it was due to FedEx Christmas disaster - Uh, what?
Yes, I went for a 3rd order (placed on Jan 1,2014) We'll see if Zulily can redeem themselves... if so, I'll raise my star rating!

I ordered an infant dress from Zulily from the manufacturer "Truffles Ruffles". The order arrived close to the time promised (approximately 3 weeks after placing order) BUT the merchandise was junk! The dress and headband appeared to have been recently made, never steamed, pressed or even had the stray sewing threads removed. In other words, no finishing work had been done. The photos and description of the items were vastly different than the items received. I could have purchased a thrift store dress and had a better result. NEVER AGAIN will I trust a merchandiser on Zulily.

Why so many bad reviews? I have had nothing but great service from Zulily. For
Example. I ordered a baby outfit in size 0-3 months but was sent a 12 month size.
Zulily credited my credit card for the amount and gave me a 10.00 credit. Also told me to keep the 12 month outfit. All the clothes I ordered, and I have been using Zulily for 3 years have been high quality. I will always recommend this site to my friends.The site explains their shipping process and lets you know that you will not have quick shipping,

I should have known better after the shoes I ordered from then that you couldn't even put on because the strap over the shoe had no give. Today I received a ring I ordered in a size 9 for my daughter and although it has a tag that says size 9, it doesn't even go on my size 8 finger.

I ordered a beautiful futurre Christmas dress for my great-granddaughter and know that will fit as it will be a few years for her to grow into it.

I placed an order on Dec 19 for two utility baskets - two different sizes and two different colors. When I received them on Dec 30, they were wrong - they are both the same color. I contacted Zulily on Dec 31 to report the issue. They said they need to contact their vendor to see if they have the correct stock available to send to me, or else they will refund me. I STILL HAVE NO ANSWER! I've sent 3 or so follow up emails checking on the status, to be told again and again that they are STILL waiting to hear back from the vendor. They said due to the holidays, blah, blah, blah. The holidays are over! AVOID ZULILIY! Pain in the butt. Jean was very helpful when I made the initial call - she asked me to provide a photo, which I did within' 5 minutes. Now, I'm outta sight, outta mind apparently.

MAKE SURE YOU USE PAYPAL! At least paypal will stand behind the AWFUL products you receive! The products MUST be SECOND QUALITY! And my guess it is left over merchandise from a different country. I made the MISTAKE of ordering a bra... in a d cup, don't know what universe it was from but the cup size was more like a A cup! And then they had the nerve to say it was an "intimate" apparel and they couldn't or should i say WOULDN'T DO ANYTHING. I reported them to paypal!

I am soooo dissapointed! I ordered two items on Jan 1,2014. One was a pair of gray tights/yoga pants which aren't here yet. The other was a really pretty hanging vase. Rustic metal with a chain holding a glass vase. I got it today... CRACKED AND BROKEN WITH A PIECE THAT JUST FELL OUT! They didn't even have enough bubble wrap around it to keep it from getting broken! These orders can sometimes go through a lot of rough handling... we all know this... so why would it not be wrapped heavily. I'll NEVER order from them again and sending it back? I shouldn't have to waste my time. Even if they paid for me to ship it back, it is a waste of my time... and the first time ordering from them too... LESSONS LEARNED. (sad right now) :(

At First I was very excited about the possibility of getting the cool items they have on their website, but unfortunately I didn't have a good experience. I had finalized my order on Dec 13th, hoping I would get these items by Christmas, and then they sent me an email a week later stating that it would be shipped by Dec 29th. Then I got another email, stating I needed to confirm my online purchase again as they had not deducted the funds from my account.
Bottom line- ordering the site's products was not user friendly and not customer service oriented. It was unfortunate since I liked a lot of things on their website.

Maria R

I am totally bewildered by the one star ratings for Zulily! My experience has been the best--great clothing, books and toys for our grandchildren and superb household items and affordable clothing for their parents. None of the items which I received could be considered of inferior quality. Much of my shopping for Christmas was done at what I consider a fabulous site. Furthermore, I have found the customer service team to be responsive and pleasant. Zulily will always be the first place I go to shop!

I have ordered several things from zulily and most of the items have been pretty good, although a couple have not met the quality I expected. After this last order I am done with this site. I thought I was getting a pair of black shoes and when they show up they are actually navy. The website description, picture, and packing slip all said black. Now I have to go through the difficult return process. This was a complete misrepresentation and I won't be using them again.

Zulily is a great website if you enjoy waiting a month to be sorely disappointed in your purchase. I've purchased a couple tops and a pair of boots and nothing has been as described. It has all been cheaply made and very poor quality. I had blown up the pictures and scrutinized the items and size charts before ordering, and everything has been too small. The description of the boots had measurements. I used a measuring tape to measure my feet and calves to make sure they would fit. They were too small because the measurements on the site were wrong. Even though Zulily made the mistake and misrepresented their product, they still won't give me a refund. I've filed a complaint with the BBB about this company.