ZulilyReviews 4,523

If I could give them less than one star, I would, but their customer service has tried to help so I gave them a star. I ordered 3 pair of Emu Australia Suede boots ($300) right after Christmas. They were supposed to ship the week of January 14 since they were coming from Australia. The boots never came, never received ANY information about the order status and they processed my payment right away since I used Paypal. After several unanswered emails I started calling the company, and they kept telling me that the order was delayed because of weather, there was a problem with the shipment being on a boat that was delayed, and finally they admitted that there was some sort of problem with the vendor that their buyers were negotiating and that only about half the orders were actually received. At this point I have had two of the three pairs of boots canceled by Zulily, and I'm bracing for that last pair to be canceled as well. I understand that they're a middle man, but I am extremely disappointed that they sold something they couldn't deliver. They take orders for the products, take your payment, and then place the group order with the manufacturers. But why were the orders not fulfilled? Is the problem with Emu Australia or is it Zulily misrepresenting what they are capable of? At this point I am disappointed (two of the pairs of boots were for my 12 year old daughter for Christmas) and irritated that I've now missed out on other sales from legitimate vendors that might not have been as cheap, but at least would have been fulfilled. This was my first - and last - experience with Zulily. I won't be shopping there again. Buyer beware - you might not get what you pay for!

I am still in the middle of a two month nightmare from my first and only order from this site. The issues with extremely long waits on shipping is not information that Zulily provides until you try to hunt down why your order hasn't arrived after 2 weeks. Their projected dates are worthless and since they use fedex and usps on the same order, it is impossible to find out who screws up the delivery and of course Zulily cannot be bothered to provide a refund even if you never receive your item. Completely terrible website - DO NOT USE -

I received merchandise that was defective twice. One time I ordered a metal bowl, it cut me when I removed it from the box, there were 2 ripped pieces clearly showing and they still shipped it out. I ordered a necklace, the chain was made incorrectly and had a permanent kink in it and could not be fixed. Both times they could not send out new ones because by the time I received them, they were already sold out. They say they don't sell seconds, but I think they do. Some of the clothes I have received were ok, you have to really look at them because they put things on the models to the sides where you can't see what it looks like.

Zulily is an intermediary. They are not the manufacturer, so complaints about quality and sizing are not relevant. Research the brand you are thinking about buying elsewhere on the web to find out, for example, whether it runs large or small, or whether quality is an issue.

Of the literally dozens of purchases I've made on Zulily, I've been satisfied with 90%. The remaining 10% (which didn't fit or didn't flatter me) I simply wrote off as the cost of deep discounts and no returns/refunds. I gave those items away to friends they DID fit.

I've also used zulily to purchase gift items for small children; excellent, original ideas like educational kits.

Yes, you will wait. No, you cannot return things. Yes, you should do your research.

But when you're buying a pair of jeans that retailed for $175 for $38, and they fit? Bliss.

I ordered a dress for my Fiance, and it split with in two days. Was given a store credit. Used the store credit to buy some boots for her birthday, she got to wear them once, and the zipper broke. Was given another store credit. Use thestore credit to buy another pair of boots, and I swear these did not look brand new... so was given another store credit. WTF... cheap cheap products. Do not waste your money, you get better quality from Goodwill!

After waiting 3 weeks and still not receiving my purchase I cancelled it altogether and realized one very important thing as to why customers must wait in a very long time frame for their paid items: Being a retailer myself, there are numerous online sellers who order their products from overseas wholesalers, which by the way, have similar shipping times as zulily and others. The sellers such as zulily likely also must have a minimum amount of buyers to justify an overseas order since the wholesalers will often demand a minimum purchase. That said, the items peddled to unsuspecting buyers are often low-quality and marked up over 500% of its worth. My recommendation is to avoid zulily and go with established retailers who have already made their bones way before zulily and their types have been a thought in anyone's head.

I have purchased many things from Zulily. Most of the stuff is just as pictured, clothing sizes fit normal but also depends on the brands you are ordering. The things that haven't fit, been delivered on time, or weren't as pictured I called them and they not only gave me a refund but also credit on my Zulily account and told me to keep the item and not worry about returning it. Honestly Zulily has some of the best customer service I have ever dealt with. The only down side of Zulily is how long it takes to get the items you ordered, which is why I gave it only 4 stars. Usually it takes about a month give or take. Also they just raised their shipping rate from $5 to $8 and it still takes just as long. I think they should speed up their shipping for raising the price, but as long as you're okay waiting for your items it's a good, trustworthy site.

I placed two orders a day apart, I recieved the later one on time, but when I opened it, it was complete JUNK! I couldn't believe it! This vest looked like it had been through a paper shredder! WTH? So I was worried what the rest of my order would turn out like and didn't have high hopes. I recieved a dress two sweaters and two tops. The dress sweater and top were all sewn by a blind person! Or someone something completely incompetant! Seriously who makes this crap? I can't figure out how one side of this shirt is two inches longer than the other side buttons clearly not center in middle and was flippen rediculous! Telling all my freinds DO NOT SHOP here!

I just received my first order from Zulily and could not be more pleased. After reading all the negative reviews, I wasn't sure what to expect. My order only took a couple of weeks to get here. This is NOT a site where you can order at the last minute, because of their system. They don't place the orders until the "event" is over, and they tell you that up front. I got an adorable summer dress for $19 that I can't wait to wear, and matching necklaces for my daughter and her best friend that they're going to love. The quality of everything was very good. I just placed my second order.