ZulilyReviews 4,523

"free shipping" awarded by Zulily but shipping was charged when order completed. The text box saying you have until midnight pt to complete an order and get free shipping is not true. Customer service gives two reasons why free shipping was not given as offered. 1)order sent to different address than qualifying order 2)plants do not qualify for free shipping. I do not know how many other exceptions they have but do have the impression that they will come up more. Gotta wonder how much this company makes on shipping.

I had the most amazing thing happen! I wanted to cancel a spontaneous purchase, so I wrote an email with the order number and the item copied and pasted and they CANCELLED the item within an hour! I have never had such quick and efficient service in my life... I think this site and this store is incredible! Yes, the shipping takes a LONG time... but you have to READ how they operate... they TELL you it will take awhile... they gather the items for you from inexpensive sources... then they gather enough to truck out... you have to wait for this stuff! That's why I'm ordering Summer stuff NOW! Also, the cool part of this story is that I had another item on that order that I DO want and they kept that item on the order and cancelled only what I wanted cancelled. I love these people!

I have had great luck with these people.The sizes are a little "off" sometimes. Better to order larger because most things can't be returned.At least you can take things down smaller or they may fit perfectly, it's inconsistent. Well packaged, and they ask how the size was and care about your feedback. Beware of other companies with " lily" in their name, they are not at all like zulily and you will end up sorry. They feed off a good company's reputation. Always check this site before you order. Zulily is very good, others very poor.

If I could, I would give this site a 3.5-star rating, but seeing as they're not 4-star quality, I will settle for 3-stars.

The offered information on the shipping when you're placing an order is misleading, seeing as they don't ship until 10-14 business days AFTER your order is placed. The package tracker didn't really help at all.

I actually got an email from the website telling me to redo my payment information. When I called, even though it took a bit for a customer service rep to answer, the customer rep was VERY nice, polite, and helpful and assured me that my payment was accepted and my orders processed, so I would give them 5 stars for their customer service!

I do like the quality of the garments, mostly; some things are on the translucent side, and I'm not a big fan of sheer clothing. The shoes were my favorite part and I'm still on cloud nine from them - I have trouble finding shoes in my size (10-11 in womens) and these 10's fit perfectly.

I will say that the fit of some of garments don't match the size charts even within the same company sale; I bought the same three sizes from the same company, and one was a tight fit, the second was a bit on the loose side, and the third is way too loose in the chest and I have a rather large chest.

My final note is on the pictures and descriptions: they do not accurately depict the clothing and shoes you order. Because there is only one side shown, you can't really tell what the back of your garments will look like; for me, this aspect was a pleasant surprise because the entire back of my pullover was lace and it looks awesome. Some of the colors, too, are misleading. I bought a bra that was described as "azure" and the photo showed it being a light turquoise, almost a cyan color; the actual bra has a yellow cup with a blue lace overlay, making it more blue-green-yellow than I initially anticipated. The fit of it was pretty good, especially since I was staking a stab at which size would fit best based on the measurements, but still a bit tight.

Overall, my experience with zulily was okay. I would shop with them again, sure, but I'm not sure if I would buy clothing other than shoes and tights/leggings simply because of the sizing issues.

While I have gotten items of decent quality through the site, the wait is excruciatingly long and items promised on their site for Christmas showed up the first week I of February. Also, if ordering, use Paypal. My bank will no longer accept Zulilly charges as they assume this company is a scam - they debited and credited my account 16 times in one day for a $23 item. Then they sent me an email that I had given them bad bank info & they needed a new card after tying up the $23 in my account for weeks. I'm not sure how they do their banking - they ping your account to see if you have the money, put a hold on it for a certain length of time which then expires (so you think it's been deducted from your account already) and then weeks later when they finally send your item they debit your account and take your money. A few times I had marked that this was paid in my account only to be hit with the charge later and it caused a bit of confusion. Zulily seems to be a drop shipper with many brands coming from overseas. The shipping cost is outrageous for the delays you get from them. The prices are good if you know the brand & quality. I've found better quality & prices on several of Zulily's featured brands at Ross Dress for Less. The lesson here is if it seems too good to be true, it probably is.

First order and sizes, quality, and fit of garments were very poor. (XS w/ a 36" waist, sleeves too tight to fit [& I weigh 100 lbs], fabric so thin I'd be afraid to wear it.) Spoke w/ customer service (which was friendly btw), could only get a store credit even though I was so hesitant about placing another order with them (but our fault for not reading the return policy). Placed a second order, was supposed to arrive by a set date, 3 weeks later and still hasn't arrived. If you don't mind the wait and know the brand's quality & fit, you can find good deals, but I won't be placing another order.

I've been ordering from Zulily for a few years... many, many orders of clothing for the grandkids... and toys as well. My daughter and I have been more than pleased with what we've received.

They sell items made by many different manufacturers and, therefore, have no control over quality or fit. Research the brand name, if you're not familiar with it.

Zulily takes orders before getting the merchandise from the manufacturer... once the necessary number of items are sold... they order them from the manufacturer. Then Zulily has to receive the merchandise before shipping it to customers. This is explained on their site. It takes time to receive your items! They're very upfront about that.

One of my orders, which was divided up into four separate packages at no additional cost, was not delivered around the Holidays. My mistake. I used my last name instead of my daughter's married name... with her address. Christmas Time at the Post Office! According to " tracking" on the Zulily site... they were returned as "undeliverable as addressed." Very small Massachusetts town... Post Office didn't recognize my last name with my daughter's address! Zulily had no record of the return... other than the shipper's tracking info. They did not know if packages came back to their warehouse... but... they credited my charge card and gave me a $10 voucher to be used on a subsequent order. Easy Peasy!

I recommend Zulily to everyone!

Like several others I did not review this site prior to ordering. While on maternity leave I saw a commercial, went to their site and signed up, and began shopping. I fell in love with all the items I saw but decided to order a "test" item before placing a larger order to see how that experience would go. Although I didn't do a full review I did look over the sites shipping policy and understood before hand that shipping would take a very long time. This was fine for me because I had a newborn and she wouldn't need the stuff right away anyhow.

My test order which was just some hanging hooks and a Calvin Klein outfit for the infant came in just fine. I then began placing a large amount of orders and it was then after placing the orders that I decided for whatever dumb reason to pull reviews on the site. After my long three+ week wait, I just received the bulk of my orders yesterday. Though the sizes say age 6-12 months, unless she has a serious growth spurt, my daughter will not be fitting into the many tights I purchased until she's around 4 or 5 yrs old. The items were "cute" but I agree with other reviewers that their items are cheaply made. The inside of every LAST pair of tights that I ordered along with a pair of shoes had strings coming from them. Very poorly stitched almost looks thrown together. I'm going to accept personal responsibility for not doing my typical review search on this site before I purchased and just deal with the loose strings myself. The stuff is so darn cheap (ya get what ya pay for) that it has to be handled with extreme care. I have about two more orders on the way and after that, I'm severing ties with Zulilly. One because of all these negative reviews saying the same thing 2. As a company you should NEVER EVER send out a product in this condition. Its just unethical and uncouth from a business standpoint.

Yeah, I (just like you reading this review) should have read the reviews before buying and wondering if you will get your stuff before the season ends (to be optimistic). Here's what they do. When you select something that says "in stock", well, it isn't necessarily. The way they do to have those amazing prices is sometimes to get orders first then they get the product. It's like this, a company will offer them a good deal if they order a certain amount. So they will order from the company once they met their quota for price (and that is another reason why brands and offers are there for limited time). Well, supposing they achieved the quota for pricing from the manufacturer THEN now it is the time to achieve the quota for shipping. That's right. You select standard shipping, and you are thinking it will take a week at least. Well, that depends on how many shipments they have for your area. Because they have to save on shipment too to guarantee those bargains, right? So, they will only ship your stuff once they have enough orders from the same area. I have purchased a couple of times, but second time I was aware it would take at least a month to get anything (still waiting). The good thing is that they usually have good brands that I do not find in stores where I live. But if you live in the Bay Area, or East Coast, just check the boutiques close to you. All the cool brands are sold in cool places... that does not include the arid Central Valley of California... Anyway, the bottom line is only order if you do not expect to get it for the same season. Seriously, your baby will outgrow a size before you get your order in. If in a hurry, you will be better off doing some bargain hunting at outlets and clearance racks. Oh, last, but not least, your bargain might end up being very expensive if you cannot return, which you cannot. So, do not buy anything you are thinking of trying on to see how it fits...