ZulilyReviews 4,523

I have just now received my completed order (3/18/2014) after receiving one of the items last weekend and my other item today. I ordered a Cuisinart hand mixer and a Cuisinart immersion blender. Ordered both on the same day (2/19/2014) from the same sale category. So it took nearly a full month for everything to process and ship. I don't understand why they arrived separately. It just takes FOREVER (it feels like) for orders to complete. They have nice things but if it isn't under the "ready-to-ship" section, order it, and forget that you ordered it because the wait time is killer.

Zulily itself seems okay, but their shipping partner, UPS Mail Innovations, makes ordering from them NOT WORTH the hassle. I received half of my order about 3 weeks after ordering, the rest remains undelivered despite a tracking number that indicates delivery should have been 7 days ago. There is NO WAY TO CONTACT UPS MAIL INNOVATIONS (their phone sends you immediately to voicemail, or due to "call volume", disconnects you. Period. Zulily's response is "I'm so sorry, if you don't receive items, we will refund you after 21 days have elapsed from your order." It will be a month from my order 2 days from now and I have no package and no refund. I don't know what they save on shipping, but it is simply not worth doing business with them.

LOVE LOVE LOVE ZULILY

I've put in probably over 100 orders over the past 2 years. I've learned over time to order name brands or do some research before purchasing. For example, sometime I check out Amazon to compare prices and sometimes Amazon is cheaper. Every single time I've had a problem with an order, the Zulily customer service has refunded my money, not expected me to return the item and usually given me a store credit. So, if your order is time sensitive, yeah, don't order it from Zulily because it can take a long time and yeah, once or twice they have run out of stock on something I really wanted--but heck, who cares. I just absolutely love this site--I pretty much buy everything for my house and family from Zulily at this point.

I wish I had read these reviews before ordering... first I would like to point out that the first time I found something I liked on Zulily I checked the website for the actual company that made the dress and it was 37 dollars cheaper to order directly from the company, which I did. On a separate occasion I ordered two dresses, from Zulily, the exact same just different colors. They are terrible. The material is not even close to what was presented in the write up. And despite being the exact same dress they are completely different cuts! One has an empire waist, the others waistline sits at my hips. I will never order from Zulily again.

I wanted to take the time to send this site some well deserved stars. I've been a customer for a few years now and have some advice. Yes, the items take a long time ship, because zulily isn't warehouse that just packs and ships it, and they explain this on their website. Quality is a craphoot, either know what you are buying, or research it if possible before hand. Super cheap items are likely that cheap for a reason. If you are unsure about size, even with a provided chart, order big. My biggest complaint is stuff made overseas tends to run small. That said, I have lucked out too, following the size guide for jeans and they end up being jeans-nirvana. Oh, another thing I like is that they have cool plus sized stuff modeled by actual plus size models (not size 10 is plus size size model) - very hard to come by even on the internet!

1. I ordered a bohemian style long shirt looked gorgeous in the photo, very stylish. Put it in at home - oh don't expect to get anything you order for about a month; obviously been made in China to order - put my love new frock on and asked my husband what I was wearing. His response, "Pajamas and not that cute either". Bingo! Couple doodads for the house that were very cheaply made, and apparently nothing can ever be returned. Nice scam, I am truly surprised they haven't been sued yet for what is basically junk prettied up for pictures. Stay away.

First, people need to realize that Zulily events are usually held before the ordering is done. That way they save by ordering to what has sold. I have had some ok items, but order names I know only now. Once got shoes that started peeling and I complained. They refunded my money and I never had to send back the shoes. They were garbage. Have had an issue on a magazine order and not sure it is totally resolved. Was given the run around and told they would refund money and still place order, but I had to contact again in order to have that followed through with. Will see if I get it, but funny thing is they refunded me cheaper price of another magazine I ordered and now I get no response. Will be very careful with orders from now on.

The website is actually pretty good. So is the app. But how on earth can a company like this work long term when 1. There is NO returns allowed and 2. Shipping takes over a month to receive. I ordered a few things on 2/19 and my updated status as of today (3/1) says that it will get to Zulily on 3/11! That means I will get it in what, April? I know the stock price is doing great, but I'd sell it now. They won't be able to maintain customers. No more ordering for me. Now I'm freaked out the quality will be crap too.

Stupid long wait time to get your items! The company should really be more transparent on their website about how long it may take to even just get around to processing and shipping out your items. If I had known it was going to take this long, I probably would've ordered elsewhere or ordered certain items well in advance. Considering that they sell many baby and maternity related goods, you'd think that time would be of essence, or at least being very clear it would take time to get items so new parents can order accordingly. I'm glad I didn't order any baby items - I'm sure my son would've outgrown them by the time I received it!

I've been waiting 18 days, and only just today did I get notified that they shipped out... wait for it... only ONE of the items I ordered out of 5 pieces in the order. What gives? Now I have to wait some more to receive this ONE item... and still wait some more for my other part of my order to even make it out of the warehouse.

They also charge you right away, instead of just charging you when your order goes out like Amazon which is really annoying seeing as they've made me wait almost 3 weeks to ship out just ONE item!

I don't think I will be ordering from this company again.

I ordered shoes to find they don't fit. This is a european size (Dansko) and I used the size guidelines to help me find the correct size. I called the Zulily to exchange the shoes only to find out "All Sales are Final". I cant even exchange them. They don't have anymore. (Really?) They are offering a store credit, but I have no choice, either keep the shoes that don't fit or take a risk again and order from them again... I'm so dissapointed with this company. Where is the customer service?