ZulilyReviews 4,523

I was a long standing customer of Zulily. I put up with the wait, the missed items, the splitting of orders, canceling items after purchase. But now, that's it! I'm done. What did it: they do not back up their designer products. I purchased rainboots, designer ones, that leaked after wearing in a big rain. I take extremely good care of my shoes, so I thought no worries I'll send an email to customer service. Oh wait. It's Zulily! There is no way they will back this up and issue me a credit, a partial credit, a refund, or even offer to contact the vendor for a replacement. Yes, Zulily pulled through again, Mr. Reliable crappy customer service. Nada.

My very first purchase was my last, unfortunately. I found this one jacket that was amazing looking on the site! I purchased every color they offered because it was that AMAZING! I also got a few other things. I always refer to sizing charts first, so I knew the size to choose, which was the size I always wear anyhow. Not confusing. After almost a month I finally get my entire order and not one of the jackets even comes close to fitting! I measured them vs what the size chart said and it was about 3-4" off everywhere! I emailed them and they said they'd "allow" a return. So grateful i was that they "allowed" a return of their misrepresented items! So gracious! I spent almost $20 to return PARCEL POST mind you! And then about two weeks later get confirmation they have processed my return in... Get This! The form of a store credit! I was like WTF?! Why the hell would i want to purchase AGAIN from a website that shows inaccurate sizing? Still waiting for them to refund me for real.

I think Zulily is great. For a person like myself who doesn't have a lot of time to go out and actually shop, it's nice to pop on the computer at lunch, maybe see a few things I like, place my order and be done with it. The customer service has always been great. Yeah, it takes awhile for the stuff to come in but the people who gripe about that obviously can't read because the process is stated very clearly throughout the site. Also, I think they get choice style picks. The buyers have an awesome eye. I will continue to use Zulily but if I want something right away, I'll take myself to a department store.

I've placed a couple of orders and I understood that shipping would be delayed, I could live with that. I received the last thing I ordered in a week, all good. I just received the first thing I ordered a Nino Bossi (beware) 'Leather' purse (they call it a tote - no way!). This thing smells (not like leather, more like a tire shop) and has an odd feel, it is not leather and the quality could only be called a 'second. This purchase / rip off / lesson, cost me $89.99 (including shipping $97.94). Proceed on this site with caution.

DO NOT ORDER FROM ZULILY!

Like many of the posters here, I've had a bad experience with Zulily and would never recommend this site to anyone. Quite frankly, I think it is a scam! It's true, the site takes a ridiculous amount of time to ship your items (it states this on the site) but I knew this going in- that wasn't the problem. The problem is the quality of the clothing- it's GARBAGE! I ordered 4 items from them, 3 dresses and a shirt-the quality is horrible. Bad stitching, cheap materials... real crap. The clothes are so bad, I would not dare be seen in public wearing them- again, this is an issue of quality. These clothes look like they were produced by a high school sewing class. Now I know why all sales are final! 2 of the dresses, I will wear as PJ's- the third will be thrown out.

Bottom line: Don't waste your time or money. All sales are final.

DO NOT ORDER FROM THIS SITE! I ordered a skirt from this website and received and email confirming my order, with a picture of said skirt, along with this email I received a tracking number. I tracked my order and it said it had shipped and in the mail, so for so good... That soon changed. I got my package and opened it up, only to find... A CHILD'S BACKPACK! Not the skirt I ordered. I am calling on monday to see if they will clear up this mess. I will never order from Zulily.com again and I will spread the news that they are a poor company to do business with. I had planned to order my son's summer wardrobe from this site. I am glad I didn't order those. Don't waste your time or money!

Since writing this review and contacting the site, I have received an email stating that I received a store credit of 10 dollars, i could keep the item given to me by mistake and they were sending me a new skirt... lets see if it shows up.

I've place 2 orders and both became situations. The first order was for both my 1yr old and 3yr old. I bought 2 pair of shoes for my 1 yr old and 1 pair for my 3yr old. When the shoes FINALLY came, the shoes for my 1yr old fit but the other pair didn't. She just got into a size 9 so it should have had some room for growth in it. SHE COULDN'T EVEN PUT THE SHOES ON! The size inside stated 9 but it didn't fit like a 9. I received a credit after sending a full detailed email.

So, I used the credit to buy 2 pair of shoes for my 3yr old. Well... again it took several days just for it to get to the company from wherever! Today, they shipped but it showed on the email notification that my address was incorrect - part of my old address and part of my new address. I immediately called FedEx to see if they could catch the error. I was told to call Zulily since the label was created 5 min earlier. I called. Spoke to Ryan and he told me within 5 min, the label was created and the package left! Load of boo boo. I know they could have created another label. He told me to let it be received at the address and then send it back. HELLO... the address it went to does not exist. I was very frustrating because I really thought the shoes were cute and we've been waiting such a long time; now there's an even longer wait. I at least had someone to contact me back after I sent a follow-up email today. I was told I would get a refund in about 3-5 days. If these shoes do come from China area, I at least have a better shipping experience getting the same kind of shoe from EBAY.

I have ordered from them in the past and have had an ok experience. It does take a horrible amount of time to receive an item but I believe they warn you about this. My problem is customer service. I recently ordered a clothing item in size 4T. When it arrived it was a 2T and the packing slip said 4T. Very disappointing. I went online and emailed their customer service 2 days ago and have yet to hear from them. I should have read more of the customer reviews. Not very many positive ones at all.

Terrible place to buy clothes from. I believe they get their products from China. I placed 4 orders within a two week period recently. All of them are shipped very slow and all items (clothing and 1 pair of shoes) were all cheaply made and the sizing was off on everything. Everything was smaller than it claimed and the clothing is so lopsided you could swear it was made in a sweat shop by a 5 yr old. This one shirt had one sleeve higher than the other and was really short and it was supposed to be plus size. I purchased pants that literally started right under my chest (in the photo they hit right under the belly button), were dragging on the floor and skin tight. Do not order clothing, especially plus size items from Zulilly, you will be disappointed! I imagine they get all their stuff from China or companies who have their stuff made there. Poor quality, sizing way off and conveniently you can not return any of it because they don't accept returns. I wonder why? Because they know you won't be happy.

I placed an order and when it started shipping over a month later I had my credit card replaced due to the Target issues... they sent me an email to update my info and I did (or so I thought). Apparently I was supposed to have some 6th sense that their system was being updated and you have to call to update your payment (their email said click HERE to update payment info). Half my items got cancelled it was just a joke. I called customer service and they said, sorry you should have called us to update your payment info. My order is so mismatched and their customer service was just a bunch of sorry.

I don't think Zulily deserves one two or three stars but five stars. I buy all my children's clothes from them and have saved a lot of money PLUS I receive high quality products. Normally expensive brands are almost half do the price. What I do is I order the coming season clothes with one or two months ahead of time. Of course, if you are in a rush it won't work but normally the items ship within two or three weeks. I have always received ALL my orders and any issue that I have the customer service is excellent. Five stars for Zulily

I wish I could give this company no stars. Much like everyone else should have read the reviews first. Ordered two pair of sneakers on February 27,2014. Today is March 21,2014 and the items still haven't even shipped. I called disgruntled as a first time customer to cancel and all they said was ok. I asked them how does it feel to have a first time customer say how Unsatisfied they are and all they did was give me a $10 credit. KEEP IT I WON't EVER USE IT BECAUSE I WILL CANCEL MY DAILY EMAILS FROM THEM AND NEVER VIEW THEIR WEBSITE AGAIN. WARNING-STAY AWAY. I WILL STICK WITH IDEELI!

Order #******* I placed my order on Feb 26,2014 only to realise that my order will not be shipped until March 14 as the day came closer it was changed to March 17 thwnI got an email asking me to update payment information soI checked my bank to make sure the payment came out od my account which it did on the same day I placed my order when I called the company I was told that the payment was returned to my account on March 2 no such thing the next day I received another email saying there was a glitch in the system and my payment was successfully received and they were sorry for the mistake and to disregard the first email today March 19 I called to ask if my order has been shipped only to be told that my payment did not go through I wish I had read some of these reviews before ordering. Now I do not know if I would ever get my money back or my order at this point and time I would be happy to get my money back but since they claim they did not receive it so if something seems too good to be true it usually is, BUYER BEWARE