ZulilyReviews 4,523

When ordering from this site be very careful The picture makes the clothing look so nice only to receive the package and say Oh no not again the material is cheap half of the time my granddaughter only gets to wear the stuff once before it falls apart. I am afaid to wash the stuff in the washing machine so most of the time I wash the stuff by hand so that it doesn't fall apart. They say the orders will take 6-10 days to get here when I have waited up to 2 months for orders. At the present time I am waiting on an order that they say they delivered to me on march 28 and I never received I have been calling, sending emails no response I am mot saying that I have not ever been satisfied with some of there stuff because I have they do have certain vendors that sell very high quality clothing including mia bella couture, speecless and a few others but they should really look into the mercants that they except on there site before letting them use there name because the quality of there stuff is going to bring them down some of the stuff looks like it was sewn by someone with there eyes blindfolded and forget about trying to return something its a nightmare sending email and you have to send picture and phone calls customers just beware when ordering and just order one thing at a time from a certain brand name just to see the quality of the product there is a reason they have a no return policy!

I wish I had come here and read reviews before ordering from this company. Looking at the pics on the site, I fell in LOVE with so many of the dresses for my granddaughters, but decided to start with only two. I am SO thankful for that. It took five weeks to receive the dresses and although well made, they must be made for very short, chunky girls instead of the size I ordered. My girls are average size and height, the pic on site showed both dresses hitting just above the knee and fitting a little loosely. The dresses I received hit both girls a hand length below the rear end and both girls could almost fit in one dress. They're HUGE! I'll never order from this site again and I will make sure the people I referred here is aware of the situation. The only thing I can do is buy leggings or shorts to wear under the dresses and have someone take them up so they can wear them.

I must admit I was taken in by all the cute commercials and ads for this site. I eventually ordered a twin comforter for my 6 year old. We waited and waited and waited for weeks --nothing. Finally I get an email saying the order was cancelled. What a complete waste of my time--I wouldn't have been so upset if I had been told within a week or two. The price was just ok and after reading all these horrible reviews about shipping and customer service I am actually relieved. Please don't buy from this site--they do not value your business. Shop Amazon or Target or any other reputable website that actually understands customer service. It's not worth it --trust me!

4/28/14 - UPDATE: Zulily Customer Service is excellent. One of the many items I ordered was used. The shoes had been worn before they were sold to me. I emailed Zulily asking for, but not expecting, a refund. Was I surprised when not only did they immediately refund the shoes AND the shipping, but they also told me to just keep the shoes and put $10 into my Zulily account! I am raising their rating from one star to four because of this. If you understand the lead times and that the items, unless damaged, are not returnable, shopping at Zulily isn't bad. While I still think they should revise their program to have their merchants drop ship and be able to do exchanges, I was more than satisfied with the service I received when there was a problem.
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The wait time is RIDICULOUS. I own a website and drop ship every day. Unlike Zulily, instead of wasting time and money shipping the items to me first, and then to my customer, I have the manufacturers ship directly to my customer. This saves money and WEEKS of time. ADDITIONALLY - selling clothing without any sort of return/exchange policy is ridiculous. I've purchased 10 things in the last 2 months. Of the four that actually arrived, two of the items were nowhere near the size stated on the zulily website. I'm off to ebay to try to recover some of the $ i spent. While it's addicting to shop with zulily and find such great deals, the hit or miss is mostly miss and i will not be shopping with zulily again.

I placed an order on Apr. 1st for 2 Easter dresses for my daughters. I received an email on Apr. 17th stating the order had just shipped out and would arrive on Apr. 22nd - well Easter is on Apr. 20th and now I'm left with having to go buy last minute, left over Easter dresses and pay AGAIN (until the day I receive my refund). The policy stated that it takes about 16-18 days to receive the items. I was so upset... we planned to take family photos and all bought matching colors for Easter. The lady from customer services did apologize but sounded as happy as can be and then even wished me a happy Easter --- How sarcastic is that?! I will NEVER buy anything else from Zulily again and I recommend everyone to STAY AWAY!

The quality from this place has been the best of any place around this price point. The first time I ordered I was nervous but I have NEVER received a single bad-quality item.

I don't think anybody should feel compelled to bring down their score just for not keeping the same rules as a lot of other huge retailers. You can't just throw your credit card out at everybody and assume that all of these strangers are going to financially care for you. Zulilly gets good deals because of deals they have with manufacturers which ships them stuff in bulk after customers order enough to ship the quantities out. That's a pretty awesome way of passing on savings for stuff like organic cotton and small-time boutiques from across the country that you wouldn't have found otherwise. Their rules are right in front of you the moment you sign up: no refunds! If that matters to you so much you shouldn't have placed an order.

Check the charts, make sure your screen is displaying the colors correctly, be realistic about how things are going to fit, and for god's sake, LOOK at the types of materials they use for their stuff and start learning what this stuff means. You'll know exactly what's coming in the mail if you'd stop drooling enough to do some research.

Zulilly is a wonderful place to go for almost anything baby and a lot of the times they have cute stuff for moms, too. If you're smart about what you're ordering and you can be patient waiting for stuff, this site will make your buying experience worthwhile every time.

I have ordered hundreds of dollars of merchandise from this site and am about to give up. First of all, there is the delay factor. By the time the order arrives, you forget what it is you ordered. Items are flagged as "shipped" when in reality it means "info sent to the shipper to expect a shipment." Weeks go by before you have the items, which, in many cases, are waaaaaaaaaaaaaaaay smaller than advertised. I am normally a size 4-6, and end up ordering xls, just to get them to fit. No returns. In some cases, the workmanship is hideous, truly seeming to come from a third world country. In their defense, zulily employes competent and courteous staff members who try and resolve issues but it seems that some times, one can't make chicken salad out of chicken poop.

After spending a few thousand dollars on this site over the past few years, I'm done. The service has become worse over time; shipping times longer; communication poor; orders canceled when they don't have the correct amount of product to fulfill their orders (this REALLY sucks when you're trying to buy similar/complimentary items for each of your kids and then one of them gets left out); the colors on the bedding and rug I ordered are WAY off what was shown online (I realize that colors on computer can look different, but the color shown online is the same color as shown on the merchandise's tag, but NOT the same color as the bedding and rug.) I ordered a bat-wing shirt that was so poorly made that I cannot even wear it. If I were to wear it and raise my elbow at all, you'd be able to see in the sleeve hold all the way to my chest.

I understand having a "no return" policy when a customer changes their mind, but when an item is just plain garbage, they need to do SOMETHING to honor the customer.

I've held on for many years, but after waiting over a month for my last few orders to even ship, I'm done.

I feel like Zulily is a prime example of the complainers being the ones to take the time to write a review but my experience was wonderful. The dress I ordered came within a week, I expected much longer due to the reviews that I read but it arrived more faster than orders made with major retailers. They allowed me to track it every step of the way. The merchandise was fantastic and the dress I bought is already a favorite. For a one-size fits all dress I was afraid it might be flimsy but it's not at all.

Takes one month for delivery and my order arrived incomplete. Customer service repeatedly apologizes but do not have the ability to do anything but try to call the actual vendor on your behalf. In my case, vendor appears to be unreachable as I am still waiting to hear back several weeks later. It's not an effective system and not worth it. Now I've called three times and spoken with three different customer service representatives. I wanted to speak with a manager but none were working at the time I called (approximately 9:30AM EST). I thought I was getting a bargain by shopping at this site, but now I just wish I had gone to the vendor directly and will do so in the future.

Do not order from this site. Placed an order for two toddler-sized spring jackets on March 16th. Estimated shipping date, given for both items, was April 1st. One of the items was supposedly being set for shipping, early last week, and that is still the status. Wouldn't it be nice, once the estimated shipping date has come and gone, if they could update customer with a new estimated shipping date? The other item is "still in transit". No updated shipping date... nothing. At this rate, given that items usually take two weeks to arrive after they are shipped, it will be middle to late May before they arrive. Never, never again!

So i ordered for the first time from zulily and I called almost everyday to find out about my order for about a month and they always said that the 4 th of april I would be finally recieving my order checked the mail to nothing so I called only to find out my order was cancled after I had checked my bank account which said payment was processed for that order I will never ever in my life order from them again not only do thry make you pay for shipping and still take more then s month to send orders but cancel yhem I am in online shopper and was so unhappy

Every pair of shoes I have purchased from zulily for our girls have either not fit correctly or have started to fall apart after a couple of weeks. That doesn't happen with shoes we purchase even from Walmart. Very poor quality. Some of their name brand stuff is nice and at a good price like Laura Dare but I think all of their stuff is seconds or defects and some of it costs more than other places. Be sure to do a price check before purchasing on anything you buy from them. I saw a Small World Toys Haute Couture Fashion Studio they had for $34.95 with their 7.95 shipping of course while Amazon has it for $24.95 with free prime shipping. So they might have a bargain or two, but it can take months to receive your item. You have to be careful because some of their stuff is over priced and some of it is just plain junk. It usually states that they do not accept returns and of course they do not refund shipping. I have bought my last item from them. Not cost effective.

I have had 3 orders from them and this is all to do with toddler clothes. So far, everything has been extremely good quality, true to size, and amazing prices. I did have a problem with my 3rd order on a pair of shoes for my grandson. After waiting 4 weeks, they cancelled the order. I wrote them explaining how wrong it was, they should know inventory prior to selling items. Plus it happened they were for his Easter outfit. When I came home today, they were delivered to my house and waiting on my doorstep. I am so happy, and thus far highly recommend them. You must expect a long wait for delivery, it's how their system works, other than that I am a very happy customer!

First order, a Seahawk handkerchief for my lab, ordered a large, it fit my sons Beagle, barely. Waited four weeks for order to arrive, then didn't fit. Second go around, ordered a shirt, woman's XL. Waited so long for this order to be delivered, they gave me a shipping credit. Seven weeks after ordering this shirt, it arrived, and what was suppose to be an XL, was maybe a petite for a teenager, and the material was so thin you could see through it, not at all what it looked like on their site (looked like a nice thicker cotton)! I am afraid to wash it, there may be nothing left! Will NEVER order from this company again. Happened once, shame on me, happened twice, NEVER AGAIN! Their site looks nice, but that is about all. Don't do it!