ZulilyReviews 4,523

I placed a large order back in November for Christmas gifts for several kids in my family. Weeks went by with nothing being shipped out. After having to inquire via email, they finally shipped my items but there's a very good chance I won't receive my items in time to wrap and give out on Christmas Eve. A complete waste of money and time, as now I have to go buy last minute gifts to ensure I have something for the kids. So much for thinking I was on the ball by ordering early! I'm an avid online shopper and I've never experienced such a lag in service and lack of concern for the customer. Timeliness and good service mean nothing to this company. I will NEVER order from them again. If you're expecting to receive something within less than a month's time, do not waste your money (actually, I wouldn't trust them at all). They don't accept returns, so I'm out $200. Thanks for adding additional stress to an already stressful week, Zulily! Horrible.

It seems that if it will take 3 weeks for an item to be shipped, you should tell me before I order it. Some of the items I ordered before Thanksgiving with an estimated shipping date of 12/13/2014 still have not been shipped. In addition, the site does not have a way to cancel an item (although they did so with a phone call). Sorry, in this age of ihstant gratification, youre business model isn't working any more.

I Would give them a zero if it was possible. Ordered a vest never received it got a refund for the vest but they refused to give me a refunpd for the shiping as they said I got free shipping on another item I ordered. What dumb logic. Never ever do business with them!

NEVER AGAIN! Please beware. If you order anything from Zulily, don't expect to receive it any time soon. CS says it takes 2-3 weeks to get the order ready and then another 7-10 days to get it shipped. I should have known better before I ordered a Christmas present which I'll obviously not receive until Mid January 2015.

I placed several orders with Zulily over the past year. I understand the lag in shipping and I am ok with it. However, twice they sent items which did not meet my size selection. Since the site is insistent on NOT taking returns, I emailed them about the wrong product and that I will not order anymore as they do not take returns. I was not satisfied with the reply I got. They were willing to take back the item I purchased (which was appreciated) but I am supposed to take care of shipping (when they are at fault, why do I need to do that? And I already paid to get this item shipped to me) and they will only issue a store credit. I am holding off on ordering from their site, although I really love many of their items as well as the price. Shopping on their site can get pretty addictive if you are patient enough to wait for your order to be shipped

On November 25th I ordered my little girl a strider bike for Christmas. It had been two weeks so I called to see where it was and when it will be here. They told me "it takes about 10-14 business days. Okayyyy so I should have it anyway. So Saturday (December 13th) I call to see what's going on and they tell me it says it's going to be shipped on Monday. Wth I was suppose to have it by then. So today (November 16th) I call again and they told me its been delayed and should be shipped this week. Now I'm furious because we are going out of town for Christmas leaving this Friday and my little girl isn't getting her bike that I ordered THREE weeks ago and still HAS NOT even been SHIPPED. So I canceled my order, went to Amazon and ordered the bike for cheaper and am getting it in two days. Why the heck didn't I do that in the first place. I would not recommend this sight to anyone. You can get the same stuff plus shipped faster and a lot better costumer service on Amazon

I placed my order for two tops on October 30th. As of December 16, have still not received them. Was hoping to wear the outfits at Thanksgiving, now I probably won't be able to wear them for Christmas! I have contacted them twice by email. The one good thing is they respond right away, but the response has always been "The shipping has been delayed. We expect it any day now, thanks for your patience." They gave me a $10 credit toward my next purchase, but there is no way I am going to buy anything from them again.

I ordered an item on December 2nd for Christmas. (Should have been PLENTY of time). Its not scheduled to arrive until the 24th... and that's only an estimation!... so I will most likely not get this for Christmas! I wish I had known how they 'worked' before ordering. You wait and wait until they decide its time to ship. Brutal. Not worth the few saved bucks.

NEVER AGAIN. Zulily is a site where you order merchandise and they place the order for that merchandise after their little sale is over. You sit and wait and wait and wait - to save a couple of dollars and Zulily gets to have no left over stock. Great for them - bad for me the customer.
On November 29th, I ordered some gift items. I received an email stating I could order for the next 24 hours and get free shipping. I ordered 3 more gift items. The next day I got an email congratulating me that my order was complete and I did a good job picking stuff to order. Then I got an email telling me how Zulily works. Had I known this up front - I would never have ordered and I will never order again.
It is now 2 weeks and my stuff is not even at Zulily yet. I ordered these items for Chanukah, which starts day after tomorrow. I have no idea if my stuff will reach me by the end of Chanukah or not, because all they care about on the site is Christmas. It will definitely not be here for my party in 2 days.

This company does NOT tell a buyer that shipping might be delayed by weeks... even during holiday seasons when we are obviously shopping for gifts. I would Never shop here again... it is unprofessional and discourteous and if I had not checked on the site, I would never have known that my gifts were not going to arrive by Christmas. Run screaming. Use Amazon. Much better and much more professional.

Extremely poor quality of item. Ordered an XL. Which I assumed would be a smaller size but I didn't think it would be extremely small... so small in fact that the sleeves are so little that even a size 8 girl would have trouble fitting in this. Won't bother returning, paying the postage AND the custom charges. Funny thing is, they do not mention anywhere (that I could find) that the products come from China! I'm not sure why I thought it was an American company. DO NOT purchase here... buy locally. Good lesson learned.

Over the last 2 years I have placed 19 orders with Zulilly. In the past I received decent service and reasonable delivery times. However, over the last year the quality has gone downhill. I placed an order on 11/16/14 and still have not received most of the merchandise from that order. As some of the reviews have stated sizing, quality of merchandise and delivery of merchandise can be really slow. When I called to inquire about my order I was told the delay was to be expected due to the holidays.

I also am very unhappy with this site, ordered November 26 and nothing as of December 12, also unable to follow the tracking. Don't think I'll recommend this site to anyone just because the items I ordered were for Christmas... now what do I tell an eleven and eight year old, Santa's sleeping on the job! I see many were unhappy with the quality of the products. Can't wait to see what mess I'm getting. Oh boy, next time I'll shop in store at least I'll have it in my hand and know the quality. And the fact that my card may be used doesn't make me happy this merry season.

Never trust this company. I have tried multiple times to purchase from this company and every time the product that they advertise to sell you, is something different when you get it. Color, description, quality, size, shape is always different. Very frustrating. Customer service is awful and rude. Fraudulent company selling nock offs or defective name brand merchandise.

Latest product was priced on amazon and zappos for $200, zulily was selling for $80. I did my research on the brand, sold at nordstroms and macys. Felt comfortable buying it. Boots arrived to my door... size 6 boot with a size 8 tag, color was green/brown not black, leather boot was made out of plastic, wooden heel was rubber. Now what does Zulily think I am going to do with a boot that doesnt fit and completely the wrong description. NOTHING, because they wont let you make a return.

PayPal should not partner up with this company, they are only supporting them.

Stick with Amazon Prime!

I did not have a problem at all with my Zulily order. I was skeptical about joining (due to all the bad reviews), but I tried it by ordering a pair of inexpensive boots (ordered Nov. 12,2014). I had decided that I liked the style so much, I went ahead with my order. They arrived in 2 weeks, which is what I expected. The color was a perfect match to ad photo, and the size was fine. I did not need to call their customer service, so I cannot rate their personnel. So far, so good. I most likely will order in the future, and will most assuredly rate their company again.

I have has wonderful luck with zulilly. Never a bad experience. I read their " how we work " section as a lot of these folks obviously did not. They explain about the slow shipping and if you educate yourself and go in knowing it's going to be slow it's not an issue. Also as far as sizing they sell thousands of brands so you cannot say their sizing is small. Some items are Asian sizing and would of course be small but again if you read the item description it tells you this. I have found everything I bought true to size and good quality for the price. If you buy super cheap you get super cheap. Educate yourself, buy wisely and you will get some great stuff.

I love Zulily. I have always found them to be responsive. You do need to check the sizing charts because since they use a variety of vendors the clothes aren't all the same sizing! However recently I ordered a sweatshirt for my husband and it was delivered in the wrong size. I contacted them via email and within an hour a representative called me and we got it worked out. I have been so pleased with Zulily and have ordered many gifts from the website over the last 2 years!

I wish there was a way to rate this site lower than 1 star. The short story: I ordered some tank tops on Oct. 30. Today is Dec. 9 and they still haven't shipped. I've contacted customer service regarding this matter several times over the last weeks. Finally, today they said they would cancel my order because of their failure to fulfill it. They promised to credit back my Visa card 'in a few days'. We'll see if I get my money back. I will never deal with these people again!

Zulily will never... ever! Use again. I am still waiting on delivery of 2 orders placed on the 1st and 10th November 2014, 40 days@ 6 weeks and still waiting and thats not the problem.
MY credit card details have been comprised and was used in Chicago and Miami. I live in Australia. Zulily is the only online website I have used with these card details. DO NOT TRUST THEIR WEBSITE.