ZulilyReviews 4,523

To echo the several other comments below I too am having issues with Zulily shipping. I made an order on the 22nd of November. The estimated shipping date was December 8 2014 and as of now it still is on transit to Zulily. Will never order from here again.

I agree with everyones poor comments of this site. I ordered 3 items, my first ever attempt to order on line. But their site looks so good, I still went ahead. I ordered the 3 items end of September hoping they would get here for end of October as we were going overseas and wanted these purchases to take with us. Money went out of my account 20 October and I received 1 item only end of November, no idea where the other are? I have since unsubscribed, not worth the effort or the disappointment!

They are one of the worst online sites to order from I would never advise anyone to order from them. Your order takes anywhere from a month and up to be received. I ordered boots that came and don't look like they did online.It's not even worth returning and going through the whole month's process. China can get your order to you faster than them. They give you one time to return certain things that you still have to pay the shipping & handling for it to be returned. They don't care about there customers being happy. So hopefully this review encourages people to save their money and spend it elsewhere.

I am done with Zulily! Second time I bought something from them and they are just shipping it over two weeks after the purchase. It means that I will have to buy another Christmas present. Both times different times of the year, same story.

How in the world do they stay in business. They do not deserve my business.

Absolutely horrible experience. I bought items for my twin grandchildren for Christmas. I choose items that were marked guaranteed delivery by Christmas. I received notice today from UPS that it will be Dec 29th before my items are here. I called Zullily and their response was "gee... UPS must be really busy", ya think! Don't purchase anything from these people, they do not stand behind their guarantee, and they will not do anything to make the situation right. Stay away at all costs!

You need to threaten them with the following: The Federal Trade Commission (They cannot guarantee Xmas delivery) and reneg on that offer which they clearly post on their site, your StateAttorney General's Office and the Better Business Bureau. Then follow through on those threats! It would appear that they intentionally mislead the consumer by making guarantees which are unachievable... and they know it. Demand a full refund including the shipping charges.

Placed a 2 item order Oct. 19th & haven't received it yet. They keep giving me tracking # but that doesn't show it exists. They say that shipper may not track it is only a courtesy. What good is tracking if they don't track? I paid for shipping & with other on line orders I have placed with others I don't pay for shipping & receive within a few days. I am not asking for my money back & they keep saying it is coming. VERY disappointed. First & last time user. First time; shame on you, second time shame on me.

Never again! Placed my order on November 15th, called multiple times because order hasn't shipped (they said it would deliver in time for Christmas). The answer every time was the same thing... It will ship. I then receive a message on Dec 20th saying my order has been canceled because the vendor doesn't have the inventory - yes. Apparently it took 5 weeks to figure out that they couldn't send me product they didn't have. What a racket - they enjoy holding my cash for 5 weeks, earn interest and then say they don't have the product.

WHAT HAS HAPPENED TO ZULILY THIS YEAR? Double charged on a $75 item, their only response was it's impossible we don't make mistakes and didn't budge when I provided snipit of bank statement. Then the guaranteed by Christmas made it to someone else yet I was told I couldn't have boots until the other person returned them. Somehow your crossed shipping labels are my fault. I have waited a month to get it but just got email it's no longer in stock. Well it was when it was shipped to someone. Now (4 days before Christmas) they state they have to give me a refund. Thanks zulily for nothing. Merry Christmas! It was my daughters present!

I ordered a christmas present on 11/30. It's 12/21 and I just learned it arrived but after we left town to visit family for the holiday. It doe s nt matter if you save a little on the price if you can't depend on getting your stuff in a timely was. They take a y least two weeks more than anyone elsn 0

Buying from Zulily is risky. I have purchased about 40 items from them in the last 6 months. I had to give away or discard about 25% of the items because of poor quality or bad sizing. Nothing is returnable. Slowly I am learning to order only brand names that I trust. Also you have to be very patient as I have often had to wait up to six weeks for delivery. Finally, there is a single shipping fee for an order, but they have sometimes cancelled the one item I really wanted in the order. Buyer Beware!

I might as well put a 0 on this site. On Nov 28, I figured out about Zulily, and i got super excited about the deals they had in there categories. I took the bait, and ordered atleast a dozen items. It said it will arrive on Dec 22 (tomorrow as i write this complaint) Everything seems to be going fine. I checked yesterday night and it said it was PREPARING TO SHIP. I was really surprised about that, since I recently found this site called Site-Jabber (Which got me really worried that my items wont come in time for Christmas) Then this morning (as i write my complaint) i checked Zulily about when my orders came in. It got me furious that it soon said all of my dozen items were under CONFIRMED. This means that my orders were way back to the inventory. I questioned, How does it go back from 'Preparing to ship' in one night? I have a feeling that it never left the inventory.

Horrible, ordered a hat and scarf on 11/23/14 the scarf came on 12/20/14 but still have yet to receive the hat. Called customer service for them to tell me that the hat is still in the warehouse and there not sure why it hasn't been shipped yet. Will never order from them again! If I could I would rate it zero stars.

I went to Zulily to buy my child an American girl doll for Christmas. I bought this doll over a week ago and they never shipped it. The website informed me it was guaranteed yo be here before Christmas. Well I was getting a little nervous because I didn't see where they had shipped it and they told me it hadn't been shipped and they would most likely overnight it. The lady on the phone told me I should get it by today. Well I never got the doll so today I call and they say they just shipped it this morning and that their guarantee is just to get it to the post office by Christmas eve and that as far as their guarantee goes. I am very upset we only get our children one toy because that's all we can afford and now she probably won't have it to unwrap by Christmas. Wow, what a horrible guarantee that was! I will never buy from this site again!

Terrible. We ordered on November 20th of this year with guaranteed Christmas delivery. The item still hasn't made it from the supplier to Zuilily. We have not been offered anything to compensate for the guarantee not being met, our one year old nephew doesn't have a Christmas gift and he's located out of state so now we have to fix that, and they don't contact you to tell you any details. You have to contact them. We were told many times over the last month that it was "on its way" and encouraged not to cancel. "Just give us a few more days." Never order from this site.

Every time I get sucked back in to placing a Zulily order I end up regretting it. EVERY TIME! Items take forever to ship. Frequently they are not how they were described on the site. Most clothing items are TINY and probably junior sizes. I order a few items 2 months ago and still hadn't received them. I called customer service and they said they were "experiencing shortages" of the items and i had the option of canceling. But no one contacted me. I had to call them to find out. So they basically sell items they don't even have inventory of. I once ordered a dress and they sent it to me in the wrong size but i couldn't get it in the correct size cause they don't do returns... even though it was their mess-up! Zulily, Im done.

I had previously ordered items from zulily and received them no problem. I then saw a pair of brand name boots on sale for about $100 off. I ordered them and when they arrived they were a knock off brand! I was so angry I emailed them and they offered to return them at their cost and gave me a $10 credit. Whoop dee do. They didn't acknowledge the fact that the boots were a totally different brand just that they're sorry I received the "wrong style" I won't buy from them again.

DONT ORDER FROM HERE! Ordered one dress on 11/18/14 and they are now saying won't have it in until tomorrow and then another week. Will not have this gift for Christmas! Websites says 10-14 days but the guy said their terms and conditions list more info which indicates longer time frames... very deceptive! I didn't even receive delay emails; I had to keep calling. They will not overnight either. They gave lots of explanations about the vendors they work with in China and the reasons the prices are so cheap. In the end, it doesn't matter when you can't get the product.

I ordered 4 tops and was quite happy with the results. One top came immediately, the other three came later but not as late as most people say in their review.

On Zulily you can find great deals on name brand items as well as good prices on names you have wanted to try but wasn't so sure about or were not available in your area. It is VERY important to read when the particular sale ends for the items you want, some sales can go for 2-3 weeks. It is only after the sale ends that your order is sent to the original supplier/manufacturer for order fulfillment and shipping. Note that some items are not returnable. The problems I have had with Zulily were from my own misunderstanding of procedures. I have been satisfied with all of the name brand items such as shoes, boots, clothes, baby items, household products. I was not impressed with some clothes I purchased during a "blowout" sale. I had never heard of the names, the quality wasn't all that great.
Overall, great website!