ZulilyReviews 4,523

They promise me. Refund my money and postal money. Only what I paid was return and as credit not my money like was promised to.me. And yes they take. Months to ship your order horrible.not buying from there anymore.

I was aware when I ordered that I could not return the merchandise, so I have no recourse with Zully, although I am considering American Express's support policies.
First, the dresses, etc should not be advertised as having smocking. What was on these dresses was not smocking, but a kind of fake smocking.
In addition, the material used in all of these except one was an inferior material that after a light rinse just looked awful.
The cut of the dresses was all wrong. Yes, they were the right size, but something had gone wrong between the design and the execution of the finished product.

The price was excellent because the photos showed such cute outfits. Cute dresses just do not come at that price. I should have known there was a catch. American consumers have a lot of choices on inexpensive clothing so there is no need to buy junk. Next time for the same amount of money, I'll go to the Gap.

Other products I have bought such as toys are fine, and I have no complaints, but on zulily clothing I have learned my lesson.

I ordered a baby outfit once just to try the website and never received it

This is the worst place I ever ordered from in my life. I placed two different orders about a week apart. I was waiting and waiting and waiting and still nothing. I finally went up on their website to check my orders and both orders werent there. It was saying that I had no orders. I next went into my bank account just to make sure that they didn't take the money out of my account and guess what? The money was taken out for both orders right away. The amount totaled to more than $150. I contacted Customer Service and they wanted a shipping number and a confirmation number. I never got either one because their site is saying there is no record. Isn't there a way of looking up my bank account up to see what was charged? Now they won't help me out and I am without my money. This is not how to do business. I will write every bad review there is. I cannot believe that they won't credit my account. I sent them the information from my account to show them that I was charged for the orders that I never received and they don't even care.

I ordered a pair of cowgirl boots for my grandaughter on November 25th and of course was promised Christmas delivery. I checked the site when I didn't get them around December 20th and saw they had created a label on November 11, but had never shipped. I called Zullilly and the CS rep was very nice and said she would contact the seller. I guess she did because they finally shipped them and I got them today, December 30th. This is ridiculous. If you order on November 25th and it is promised for 30 days later... Come on. Even though CS was a big help I will NEVER order again from this site. Poor service by the seller.

I really dig this site. I am always finding beautiful dresses, blouses, shoes, toys, home furnishings, and children's clothing that I have never seen anywhere else. The slow shipping can be a bit frustrating, as can the return policy (or lack there of) when something doesn't fit right. But that is the only thing holding my review back from 5 stars. I love the brands they carry. I have purchased several shirts, heels, coats, and a beautiful boho bag, all have met or exceeded my expectations.

If U C any good reviews on here about this co.&their parent co. It is the folks working for them! They go by many names. Why? A good co. Doesn't have to do that. I tell U they R A scam.

Ordered boots on November 24, I assumed if I ordered then I would receive my item way before Christmas. It's now December 29 and I received £u€k all from them. However I can view my order thanks to the $#*!ty "tracking #" they gave me! My damn item has been sitting in Detroit for over a week! Seriously! I would never shop here again. My (2week) EBay orders are faster than these jerks and the Shipping is free and my orders come from China! I hate Zulliy worst site ever! And give me my $140 boots dammit!

Do not order from Zulilys promised Christmas delivery it is now Dec. 29th have not heard from them, called customer service they said I would receive some of the items for Christmas they must have meant 2015! No e-mail for me or nothing! Never again this I promise.

I ORDERED A CHRISTMAS GIFT ON DEC. 1. AND STILL HAVE NOT RECEIVED IT THE COMPANY DOES NOT KEEP YOU INFORMED ABOUT YOUR ORDER. YOU HAVE TO CALL AND THEY ARE NICE ON THE PHONE BUT STILL YOUR ORDER DOES NOT ARRIVE. I WILL NOT EVER USE THEM AGAIN! AND WILL TELL FRIENDS AND FAMILY NOT TO USE THEM EITHER.

Bought 2 vests for Christmas sz XL with a cap sleeve. Fits more like a small. NO RETURNS Will probably give to the goodwill. Out about $60. Never again.

I've ordered twice from Zulily. I should have learned my lesson the first time. I NEVER bought from any sale that wasn't ending the day I was shopping. The first time, I purchased jeans in the summer so they would arrive by fall when we start wearing jeans for casual Friday. I received them in 6 months.
My coworker orders from Zulily all of the time and I thought I'd give it one more shot. I ordered several items for an Angel on the Angel Tree. The sale ended the Friday BEFORE Thanksgiving with guaranteed before Christmas shipping. It's December 27th and I still haven't received them. I received three items out of seven. I logged in to see when the others should arrive and all say they were shipped with the three items I received. I've emailed customer service but have little faith I will be compensated for my loss.
Stay away from Zulily.

I have bought several items from this site. Everything fell apart after only a couple of times being worn. The cardigans for myself and dresses for my daughter fell apart in the seams and the heels i bought had the actual sole in the heal fall off.

I have also found that they have extremely long shipping time 4 - 6 weeks.

I WILL NEVER, EVER, EVER, EVER, order from ZOO-LILY (Zulily) again. This was my first and last time ordering. Just as others have commented, placed an order for Christmas gifts, which was mid-November, today is December the 26th and STILL NO packages. I too emailed the company with concerns about the shipping of my items, explaining to them that they were Christmas gifts and was assured that the order would be rushed or that I wanted a refund. The next day after receiving the email, my order wouldn't come up on the website but the next day it said that some of the items were shipped and others were not. I live in Arkansas, the tracking started from Nevada to Utah to NEW ENGLAND (why?) to Kansas. Now the ETA is December 30! I could of waited and done the after Christmas sales in Macy's or Penney's or some other brick and mortar if I had known. Next time I will read the reviews before ordering from another website. And lastly, isn't ironic that as soon as you place the order, it comes directly out of your account not after shipping or a few days later.

Sure wish I would have read the reviews before ordering. Order placed on Dec. 2, with promise of Christmas delivery. This was my sons main gift. Well I'm still waiting for delivery on Dec. 26. (so much for Christmas delivery.) Now they tell me gift is enroute, to be delivered by Jan. 2. Every other web site I dealt with for Christmas, (95% of my gift purchases) made the same by Christmas delivery promise, and kept that promise. After repeated contacts, I have been given $10 credit, the inexpensive part of the gift free, and refund of shipping charges. I will be watching my card statement to be sure these 2 things appear. I do the majority of all my shopping online, but ZULILY is one site I will not be using or promoting again. Hopefully, people I have recommended the site to had much better experience than I did. Word of mouth can be a powerful weapon, so help me get the word out.

Ordered an outfit for my granddaughter for Christmas on Dec. 10th. It's Christmas Day and still don't have it. How is it that Amazon and eBay can get you your orders in 2-3 days. Will never shop this site again. Wish I had read the reviews before buying. Very disappointed!