I ordered a pair of cowgirl boots for my grandaughter on November 25th and of course was promised Christmas delivery. I checked the site when I didn't get them around December 20th and saw they had created a label on November 11, but had never shipped. I called Zullilly and the CS rep was very nice and said she would contact the seller. I guess she did because they finally shipped them and I got them today, December 30th. This is ridiculous. If you order on November 25th and it is promised for 30 days later... Come on. Even though CS was a big help I will NEVER order again from this site. Poor service by the seller.