ZulilyReviews 4,523

I bought several prints for hanging on the wall, and they were the cheapest looking things I've ever paid good money for. The color was horrible and I sent Zulily pictures to show how the color of the prints was faded in spots. They refused to reimburse me. They won't give you a refund for defective items. I would ONLY buy items that are brands you know - like Under Armour or Life Is Good - but you can still get better prices on Amazon. This site is one of the worst I've ever bought from, and I only shop on-line because I don't have time to shop stores/malls. I have never left a review about an on-line site in the past but every time I see "Zulily", I get mad about them cheating me out of over $100 when they knew the items were defective. I would give 0 stars if possible.

I've purchased many items from Zulily.com over the past six months, ranging from housewares to baby clothes to online vouchers. Throughout it all, I've noticed that I had to be extremely diligent about researching the "sale" price of any item, as you can often find any given item at an equal or slightly lower price at Amazon.com or other retail stores. When I do find a deal that saves a few dollars, I have to be additionally diligent as I have yet to find a Zulily item that is returnable (even when it does not arrive as predicted/advertised).

That said, I recently purchased a voucher (spend $30 for $60 worth of tinyprints.com merch) for tinyprints.com on a Zulily sale. On the deal page, there was NO mention that this "voucher" couldn't be combined with other promotional offers on tinyprints.com (as I reviewed the page thoroughly). Upon trying to use this "voucher," Zulily's "offer" was to purchase a PROMOTIONAL CODE from tinyprints.com worth $60 off, not a gift certificate or other form of payment that expressed that I had a voucher worth the genuine money I'd spent. As a result, any tinyprints.com discounts cannot be used (as tinyprints.com only allows one promo code to be used per piece of merchandise). As a result, I'm stuck with the option to buy $60 worth of only full-priced tinyprints.com merchandise (that you have to use one time and refund the remainder, by the way) and, despite calling customer service, no other recourse since the deal is not refundable in any way. When there are so many other competitive flash sale websites, why use one that doesn't allow returns, doesn't offer competitive prices, and allows account executives to engineer deals that screw over their customers? I sure won't be.

I've ordered multiple times from this company... and I didn't have a problem until I had a problem :) A lot of the items in my first few orders were of decent quality, although sizing wasn't consistent (size charts were not helpful either). I bought children's clothes, shoes, and toys. The children's tops and shoes both ran on the smaller side and I would have returned with a different site that allowed returns. My problem came from ordering curtains from their site. The listing clearly stated that they were a set of two panels (I ordered three sets). When I received them they were individual panels and definitely were not going to work for the room I had ordered them for, since I was missing half of what I ordered. I called customer service and they said I could return them because the listing clearly stated pairs of panels. The customer service representative also said he would credit my account $15 for the trouble. So that weekend I decided I would try to order 3 more sets of curtains that would work, using this $15 credit I was given. I ordered one set, by itself, so I would only have to pay shipping for them and I could get my other two sets shipped free. When I checked out there was no $15 credit on my account, like promised. I went ahead and checked out and figured I'd call customer service and get the credit to use on the next two sets I still had to order. I had to email because it was after hours and by the time I received a response the curtains were sold out and my free shipping had expired. I asked customer service to cancel the order for the one set and they agreed to do that. Three days later I received a shipping notification for those panels, so I called customer service again. They said to just return them once they were received. (BTW when they arrived they were also an individual panel, not a set like the listing indicated). So three weeks after the fact I've returned them and am still waiting for a refund... although tracking shows they were delivered at least a week ago.

I'm going to include photos because it's hard to explain.
My mother ordered from this site. I never would because the clothing is horrendously unstylish and suitable only for mothers and babies as far as I'm concerned. She sent me the dress to wear to some family function because she doesn't trust me to dress appropriately. I find this even more laughable after receiving said dress. The stupid company can't even make sure their front accessories are sewn on properly! The "button" piece dangles from a string from the front of the dress, but was sewn on improperly, probably by a 10 year old in a sweat shop of some foreign country. Don't support this business. Just say no, and walk away.

I ordered a bed comforter and it was never delivered. UPS showed that it was. I first contacted Zulily who then said it was between me and ups. While this is not zulilys direct fault, they were the ones who dictated it be shipped by ups. Also, as a retailer I would think they would want to keep their customer happy and make things right, but they don't. I have had other orders with them, so it's not like I am a first timer trying to pull a scam. I will never order from here again and have also filed a complaint with BBB

Yes- shipping can take a while and no- they don't accept returns. But I have ordered from Zulily numerous times and have always been more than happy! I have only ordered children's clothes and shoes from here, but I everything I've ever bought was very good quality. Only once did I have an issue with a couple pairs of shoes being too small. When I called, the customer service person was very friendly, and I received a refund and did not even have to return the shoes. Only took one short phone call, no hassle for me. I always find the cutest clothes for my daughters at amazing prices! Will continue to shop here!

This site is ok IF:
1. You are not In a hurry, I mean you saw something that is quite a deal for, say, Christmas 6 months from now
2. You take your time and think about your purchase... some of their items are lower in price but when you add the shipping cost (if you're only buying one at a time), it's basically the same price as out there
3. Don't ever, EVER buy clothing, jewelry, shoes, furniture a, high $$ items... coz well, you shouldn't buy clothes or shoes without trying them first anyway esp when it's zero return policy. And jewelry... I personally like to hold them first to see how much they weight/tarnish/shine/etc (and frankly a $10 "silver" or gold ring just brings out the word "skeptical" in my mental dictionary.
4. My personal method: Google the exact item to see what's the going price out there and then I decide if it's worth to price and risks ordering from Zulily; don't spend more than $15 for an item unless you could know for sure it's not counterfeited.
5. Don't eagerly wait for the items to come, I usually order then forget it for a month or more before it finally arrived
6. Last and foremost, sometimes you ordered an item and sometime later you get an email saying your order has been cancelled... keep in mind though: you are still already charged for it and they give you store credit for it, they don't give you your money back (which I think is a complete scam and crap but I won't raise hell since it happens twice to items that cost $10 or less... so far)
There you go, just be careful what you order and spend on this site. So far (other than the two cancelled orders for store credit), I 've gotten what I ordered.

I purchased two pairs of shoes that didn't fit and frankly weren't as cute in person as they were online, so I went back to the site to look for how to print a return label or any sort of return option, to find out the company doesn't accept returns. I emailed customer service and they were sympathetic, said they will take back my shoes and make an exception, according to one customer service rep. Had to pay for shipping back, but that's expected. After over 10 days, I hadn't received a credit. Emailed customer service again, someone else told me they were logged as being returned but it can take up to 2 weeks for a full refund. Long story short, I think they have people working customer service who do not speak very good English and don't know the difference between getting a refund and receiving a credit. So frustrating. I've had several email exchanges trying to explain myself and get answers as to why someone told me I would get a refund but now I have a credit... but each time a different person answers and doesn't know what's going on.

So now I have $60 to waste on clothes that are ugly. STAY AWAY, don't waste your time.

I use to be a loyal customer until I got the run around! Also the quality is way down. Lots of crappy clothes, it's like shopping at Wal-Mart or a flea market. People stay away from this site they take your money then claim your items are shipped, they are not! They are sitting in a warehouse somewhere. They have no regard for their customers.

Why would anyone want to shop here when there are plenty of other great companies out there where you can return items for a refund! Buying clothes online is always a risk, you don't know if or how it will fit. Telling people there is no refunds is ridiculous! I purchased two sundress in my dress size and they fit and looked horrible! So now I have a credit which I don't really want. Well, if they keep this up I have feeling they won't be around too long!

Order # *******

Let me tell you something, I have placed and PAID for an order and I have also PAID delivery and shipping costs, so I am not accepting that you will wait for a bulk order of orders before shipping my order; you will post my order as I have paid all of my costs for my order- otherwise I will take this matter further- I am not accepting this reason of 'lets wait to see how many more orders we get' you have mine, I have paid for mine, and expect it delivered within the week -you expected payment at time of order placement, I expect delivery immediately of same/

Susan Moses

That's it! I will never buy products from Zulily
The listing info is inaccurate, the size of some items does not coincide at all. The quality of some things are embarrassed! No return accepted.