Liam E.

They say they offer $200 shipping insurance so sellers can feel comfortable shipping items, but they find every way to get out of protecting sellers' items if they are damaged during shipping. First time buyers can claim damage and get to keep the item for free. Ridiculous!

I've ordered multiple times from this company... and I didn't have a problem until I had a problem :) A lot of the items in my first few orders were of decent quality, although sizing wasn't consistent (size charts were not helpful either). I bought children's clothes, shoes, and toys. The children's tops and shoes both ran on the smaller side and I would have returned with a different site that allowed returns. My problem came from ordering curtains from their site. The listing clearly stated that they were a set of two panels (I ordered three sets). When I received them they were individual panels and definitely were not going to work for the room I had ordered them for, since I was missing half of what I ordered. I called customer service and they said I could return them because the listing clearly stated pairs of panels. The customer service representative also said he would credit my account $15 for the trouble. So that weekend I decided I would try to order 3 more sets of curtains that would work, using this $15 credit I was given. I ordered one set, by itself, so I would only have to pay shipping for them and I could get my other two sets shipped free. When I checked out there was no $15 credit on my account, like promised. I went ahead and checked out and figured I'd call customer service and get the credit to use on the next two sets I still had to order. I had to email because it was after hours and by the time I received a response the curtains were sold out and my free shipping had expired. I asked customer service to cancel the order for the one set and they agreed to do that. Three days later I received a shipping notification for those panels, so I called customer service again. They said to just return them once they were received. (BTW when they arrived they were also an individual panel, not a set like the listing indicated). So three weeks after the fact I've returned them and am still waiting for a refund... although tracking shows they were delivered at least a week ago.