Maria M.

Please be aware that this can happen to you.
I rented this apartment in Atlanta 5 monghs ago, paid in full and the host is cancelling my reservation
Because is not available?! Https :// www.airbnb. Com/rooms/*******? Source_impression_id=p3_*******823_t%2FV3j9o6EXliC2uF&guests=1&adults=1
Contacted Airbnb and nothing they can do. I am going to Atlanta for 8 days in 2 weeks, now I have spent $1500 more to get a hotel room. Fist they told me they will going to give me a coupon for my next stay of 10% now they are saying they can not penalize the host, she is supposed to pay that 10%

Please read the customer service from AIRBNB
Airbnb Support5:27 PM
Hi Maria, this is Kristoferson one of the Support Ambassadors from Airbnb. This is a courtesy call/message. I am sorry to inform you that your host needs to cancel your reservation with reservation code HMCEKDMJBH. It was because he mistakenly set the instant book to "on" that is why your reservation automatically was accepted by the system.

You may check the help link below for reference.
How cancellations work
https://www.airbnb.ca/help/article/3122/how-cancellations-work

Please feel free to reply to this message if you have additional questions or concerns about this case or if you would be needing assistance in finding a new place to book. We are here for you whenever you need us at: www.airbnb.com/help or https://www.airbnb.ca/help/article/1542/how-do-i-contact-airbnb
Dec 27,2021
Message from Airbnb Support
Airbnb Support7:35 PM
Hi Maria, kindly check these alternative listings and let me know if you need additional assistance.

1.
https://www.airbnb.com/rooms/*******?guests=1&adults=1&check_in=2022-01-08&check_out=2022-01-16&federated_search_id=967b5620-3b84-412e-8ee1-e5060e97c42e&source_impression_id=p3_*******595_GzUrXlN8HsiaIcTq

2.
https://www.airbnb.com/rooms/*******?guests=1&adults=1&check_in=2022-01-08&check_out=2022-01-16&federated_search_id=1ccd48b6-39ac-49e4-a305-b509c28fd18b&source_impression_id=p3_*******714_IZoctaxkTXX5yFSc

3.
Https :// www.airbnb. Com/rooms/*******? Guests=1&adults=1&check_in=2022-01-08&check_out=2022-01-16&federated_search_id=1ccd48b6-39ac-49e4-a305-b509c28fd18b&source_impression_id=p3_*******734_yQj%2BJj7672zOL0Ch

Select to open user profile for Maria
Maria7:39 PM
No thank you. I dont like any.
I will book a hotel room for this trip.
I have not received the 10%coupon i am looking for jan30 to 4th ahain in atlanta
Message from Airbnb Support
Airbnb Support8:12 PM
Hi Maria, I'm deeply sorry with what happened to this particular reservation. If only I can show you how I tried to convince your host to proceed with the reservation unfortunately the final decision is still with the host.

Regarding the 10% coupon, it was supposed to be a penalty for the host for cancelling the reservation, but with the policy provided by Airbnb, the host is not required due to cancellation with regard to "instant book". Please see help link below for reference.
https://www.airbnb.com/help/article/2022/can-a-host-cancel-a-reservation-without-adverse-consequences

They are allowed to cancel without penalties due to the mentioned policy in the above help link. Again I'm so sorry about this situation. Thank you for your kind understanding and keep safe.

Best,
Just to let you know, my shift is about to finish for today and I'll be out of office until Dec. 28,2021.

While I may not be able to reply right away, please do message me if any issues arise and I'll follow up with you as soon as I'm back.

Meanwhile, there are lots of useful articles in our Help Center which may be of assistance.

Very dispointed with the way they have deal with the situation, They said they refunded my account the money still not there. I will see how long will take to get my money back.

Very pleased with the results of my relationship with this company. I had some issues and they solved them.