ZulilyReviews 4,523

I wish I've searched this review site before the purchase at Zulily. The US size is too confusing. It said Small/Medium US 10 and it turned out AU size 14! Even one size to fit all is likewise. Three out of four items are too huge for me to wear then no returns so they must go straight to the charity clothes bin as I don't have any friends/family who is in these size. The other (only fit) one is in size Small (bottoms) was a bit tight and the thread on the top elastic part has broken off easily when I tried on. The color of wrap skirt said Purple/Orange and it did said the color may look different from picture but what I've got is Orange/Red which looks very different from the picture. They should show some samples of color patterns at least if they are so much in variety. I'm completely devastated by this hugely disappointing purchase that more than hundreds dollars have been wasted! Will never come back again! Watch out AU consumers!

I just received my second order from Zulily and I'm very happy with my items. I'll admit I got worried after my first purchase. I ordered my daughter an American Girl doll. I was so excited at the deal I jumped on it. Then I saw it would take 30 days to ship. I started reading reviews and thought maybe I should not have spent so much my first time buying from this store. The item actually arrived one week later. The smile on my daughters face would have been worth the 30 days. I couldn't afford this doll straight from American Girl. My second purchase took 3 weeks to arrive. It was another name brand item and was worth the wait. I would recommend when purchasing stay with brands you know are good quality as there is no returning it. And do not purchase if you are expecting to receive it in a hurry. If your looking for a greats deal and don't mind a wait it's worth it.

I've ordered from Zulily.com multiple times. It's a fantastic idea, but you have to read the fine print & return policies to understand how they work. It does take a long time to get the items. Only once did I not get what I ordered b/c they ran out of stock, & they refunded me before I knew it was a problem. The items are often current to the stores at a huge discount - I've seen the same items in Dillards & Macy's for much higher prices. I go & browse from time to time just to see what deals they have. If you want the convenience of department stores, then go to a department store. But for great finds, at great prices, for which you can wait... Zulily is great!

** I do not work for them & I don't know anyone who does. I am a Mom of 2 in middle, TN.

I love Zulily and am always so impressed with the variety of good quality items they offer. That being said, their delivery system is not fast and knowing this I only order items which I know will be good quality but that which I am not in a hurry to receive.

I ordered some things for my grandson. The things looked nice but took 3 weeks to arrive. So on 3/315 I ordered about 8 items 1 was canceled 1 was being shipped to me it says. 2 are being shipped to zulilly. The rest I know nothing about. They told me they would give me a refund. It would be a credit. Why would I want credit at a place where i couldn't get the merchandise the last time I ordered. So I guess I am suppose to keep ordering until I use up my credit and find something they have and can actually deliver. Now I wonder how long this will take. These kind of web sites should be shut down. If I hadn't of ordered from them previously and relativel satisfied I would of never ordered from them again. Well they will never get another order from me or anyone I know

I ordered a bra and pair of sandals. I waited 6 weeks for delivery. No emails from them unless you contact them. The sandals were the wrong size. The bra did not fit. I was told I cannot return the bra. I have to pay to send the sandals back. They said I must have ordered that size. Why would I order a bigger size! No return instructions included. No contact or address.
After all this have to wait for a refund.
DO NOT USE THESE JOKERS

Love shopping on this website! Always find really good deals. Only thing that sucks is that it takes forever seems like to receive your merchandise. It seems like the actual vendor sends it to Zulily who then in turns put their own box with their name on it. Then ships it to you. It would be so much faster if Zulilly would just send their own "boxes/packaging" to their vendors and with every purchase the vendor sees from this site they would send it to the customer direct using that packaging. Other than that, still love them!

I inquired about 30 days after I ordered on location of the order. I was informed I would need to wait another 60 days to inquire again. I have done that. I paid but never received the product and would strongly advise people never to order from this company. It ships from CHINA. Had I researched I would not have ordered from here either. Lesson learned. Company is a ripoff.

I ordered my items February 19.
As of today, according to my order status, the items have not even been received by Zulily so they can ship them to me! So, whenever Zulily receives my items from their supplier, they still have to repackage it and ship it to me.
Zulily is nothing but a middle-man. Honestly, if you search the items online, the prices really aren't that great, and you can find most of the same prices (and even lower) online elsewhere. And with normal-speed shipping.
The craziest part of it all is that Zulily's shipping isn't even free!

I placed an order February 22,2015 and I have still not received it. They should warn their customers that it will take at least 4 weeks to receive your order. So frustrating.

I ordered 3 items during the first week of February. The first item was delivered about 5 weeks later, the second item was delivered 7 weeks later. Today I received an email telling me that the company was cancelling the final item. The items that I got were "OK" but not worth the wait. Stay away from this company.

I have been to this site many times and have been "tempted" to buy everything I saw, the products and pricing are excellent! But with so many choices, I had a very difficult time making up my mind what to buy, so I just waited until I found that perfect "item". I finally found it a few weeks ago, it looked so good on the mannequin! I placed my order and within minutes I received my confirmation. The information they provided in their confirmation made me feel at ease with when I was to expect my item, so being that it took about 3 weeks to arrive, didn't really bother me because they were upfront about it. But more importantly, when I clicked on the "My Orders" tracking link - it actually worked! What I also liked was their constant communication with me and letting me know that my package was on it's way to me. Unfortunately the item didn't look as good on me as it did on the mannequin, but overall it was a pleasant experience and I will probably order from them again!

I ordered a dress that was about $40. Weeks went by, and it never shipped. I emailed Zulily, and they told me that there was an error, and I would have it soon. Two weeks later I get an email saying that they no longer have the dress in stock, and they would refund the money but not the shipping, even though they never shipped anything. I never got a refund for it, so I disputed the charge through Paypal, and they denied it saying that Zulily sent them confirmation that the item sent. I told them I had an email proving it didn't, and they basically said too bad. So now I'm out $40 and no dress! I'm not sure how this is even legal.

I ordered 2 prs of shoes and they arrived way way after I needed them, so I called and told them why I was returning them. They chose not as described for my return reason!

When I tried to get a refund through PayPay it was turned down because it was exactly what I ordered. I never said ONCE that it was not as describe! The liars chose the reason they wanted to prevent a refund. I finally decided they weren't worth my time but my complaint was!
I placed a 2nd order (cancelled) to see if their refund policy and shipping dates were made clear when you placed your order. Had to search for the info.
I doubt the reviews on their website were written by customers. They are entertaining!

I made an order on Zulily, in February, I have always seen the adds and even made an account and promised myself that i would buy something from them one day. So after making my order I checked after a couple days to see the status and it said the order is confirmed which i said for a few more days, so I went online and came up on all the bad reviews Zulily had and very few not so bad ones, I also learned that it took a month or more to receive your order and being a avid online shopper this was a new territory. I immediately called customer service to cancel my order, the gentleman I spoke to was very polite and knowledgeable and explained to me their selling and shipping policies which I overlooked. I decided to see how this goes. I received my order in a month within the time frame I was told as a matter of fact on the same date they told me it would arrive. The Items were AWESOME! I ordered shoes and kids clothes the quality was excellent and they fit comfortably and perfectly. I am very pleased with my first time ordering from Zulily and will be ordering from them in the future, I am happy did not listen to the reviews but I am actually glad I read them so I know what to look out for in case i ever had a bad experience but for now Im very very pleased with my order. Thanks Zulily.

This company is like no other... I have received incorrect sizes which is the Company's fault and they refuse to give refunds. Not only do you incur the cost of return postage, you lose your money. They will only give you a credit which means you are forced to purchase from them. They also get your money the minute you place your order even though it may take 3 weeks or longer for you to receive your order. In my opinion, these policies should be illegal... Buy from someone who appreciates your business!