ZulilyReviews 4,523

When I found out it takes a month to receive my order, I cancelled all five of them. After I read all the other reviews, I'm so glad I cancelled. I can't imagine how long it would take if I had to get anything exchanged. I had to tell them to refund the shipping fee they charged me, otherwise, they weren't going to. I am told my refund will be per item and not per order. I will have to add up each item to make sure it totals correctly. UGHHHHH

When I ordered a dress in XL, the shipment statement is saying S. So when I went back to look at the order email it also said S. I would never order a small. This is the 2nd time I have ordered from them and will never order again.

I purchased two items from here, from 2 different vendors, a pair of shoes and a dress. As far as merchandise quality, the shoes were perfect, a brand name so that was easy. The dress was good quality, albeit a little on the small size, even with adjustments for the EU sizing. The thing to know about this site (among other things) is their shipping policy (which is clearly stated on the website)- they receive merchandise from other vendors and then ship it to us buyers. That takes time. It took almost 5 weeks for me to get my order.
I can only speak to the quality of the stuff I received. I do know, being a frequent cosmetic product shopper, that the cosmetic items are no bargain at all. Some of them are even more expensive than drugstore or Ulta prices

As a new customer, I was kind of excited waiting for my order to come. I ordered one Under Armour shirt for my teenage son and 4 summer dresses for myself (3 Ananda collection, 1 other). The Under Armour shirt arrived a few days later, in perfect shape... yeah! Then I waited, and waited for the dresses to be marked shipped. I called 3 weeks later and was nicely told that it takes awhile. Well, funny thing is, they were then marked shipped miraculously later that same day that I called to complain? Anyway, I ripped open the package when it came and pulled out 4 pieces of trash. One dress was incredibly filthy and torn! The other 3 were ill shaped, excessive thread used, just plain rags that I would not even send to the thrift store. The only good thing about this purchase was the nice customer service rep, who refunded my complete purchase (except the Under Armour shirt I was very happy with). I would not recommend this site to anyone. Just cough up the money for Under Armour at a local store or the Under Armour website. Just a huge waste of time and money to buy sweat shop rags they workers wiped their feet and floors with!:-(

RE Collapse It Bowls
Unfortunately I was only shipped one item in this "set of six" order. I contacted Zulily customer service and they kindly resent another order (set of six) at no charge. Again, I only received one item. I contacted Zulily customer service wanting the additional four items sent overnight because at this point I needed the products ASAP since they were intended to be given as a gift. Here is where the trouble began. Zulily initially wanted me to pay an additional $119.00 for the already purchased four items. Their reasoning is that they credited me $40.00 for the original perchance plus $20.00 for overnight service! Somehow Zulily figured each bowl must cost $40.00 apiece. I insisted that since I had already paid for a set of six plus shipping they should credit the entire order – is that unreasonable? Evidently it is by Zulily standards because in the end I had to pay $20.00 shipping to get the items (needed as a gift). So in effect, if you order this set of six ‘Collapse It' bowls expect to pay 50% more than the advertised price to get the product – nice work if you can get it. FYI, it would be less expensive to order from Crate & Barrel. Additionally, I asked Tracy, the last customer service manager I spoke with at Zulily for the name of her supervisor so I could try to work out this issue and she flat out refused to give me the name of someone I could contact.

Update:
I was so distressed by the above events that I contacted Zulily corporate office (yes, I am a bulldog). I had to leave a message on just any random voice mail that would hold additional messages. Their phone triage is not for the faint of heart. As a result I received a call from Zulily corporate office. They were very helpful. She promised to reimburse me for the $20.00 shipping and will ask Tracy to give out manager's names in the future.

I'll keep you posted if there are any further mishaps. Currently increasing the star rating to demonstrate good will.

I have never been so disappointed... basically with myself. First of all, I DEFINITELY should have read the reviews before I ordered. Secondly, I should've talked with other people I know, about ordering clothes online, to get some wisdom about the process. I ordered over $200 worth of clothes and could only fit two things. **** If you are a large, plus sized woman, never order from a website that does not have a return policy.**** When I shop at Lane Bryant, Ross, or Catherine's, I normally wear 2x but some things I need a 3x in. So I thought ordering 3 X's from Zulily would be fine. WRONG! Every single thing ran small. As I stated earlier, I could only fit two things and they were tight. 100% RAYON WAS A JOKE! There was a slender model modeling a dress made of 100% rayon. The dress came below her knees and the sleeves came down to the middle of her arms. When I tried it on, I couldn't get it over arms and it only came to mid thigh. Two other blouses, that looked very shiny and flowy, and cost me $25 each, we're made of 100% cotton. But its my fault that I didn't look at what the material was before I purchased them. So, my advice is read & check the material before you order, order at least one to two sizes up, expect to wait at least almost one month to receive your items and lastly, WHAT YOU SEE IS NOT ALWAYS WHAT YOU GET!

Where does this merchandise come from? You can tell there's no quality control. Sorry Zuily you've lost a very valuable customer so would have purchased lots from your site and recommended this company to my co-workers but have gone back to say DONT ORDER FROM THIS SITE. You could have a good product if you put better quality and ensure customer satisfaction. It's only a matter of time you will run out of people who will give you a chance. Cleanup your act!

After reading all the negative reviews I was really hesitant to order anything from Zulily... but, I ended up ordering 2 pairs of shoes from Zulily. The first pair I love and they came in after only about 2 weeks (surprise). The second pair I love as well but the soles are very slippery (will have to do something about that). Anyway, I was pleasantly surprised that they came in so quickly and were a very nice material. Now, let's see how my bill is handled hopefully no mistakes will be made. After reading the negative reviews about the clothes, though, I will absolutely not order anything from them.