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ZulilyReviews 4,523

2.3
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Zulily Reviews Summary

Zulily's reputation reflects a significant decline in customer satisfaction, with many long-term shoppers expressing disappointment in product quality and customer service. While some appreciate the variety of offerings, a prevalent concern is the inconsistency in product quality, often described as low and poorly represented online. Customers frequently report frustrations with shipping delays, cumbersome return policies, and inadequate customer support. The shift in management appears to have exacerbated these issues, leading to a general sentiment of disillusionment among previously loyal customers, urging the company to reassess its operational practices to regain trust.

This summary is generated by AI, based on text from customer reviews

service
511
value
514
shipping
532
returns
408
quality
478
Texas
1 review
14 helpful votes
Follow Rachel P.
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Things I don't like about Zulily:

Items are not returnable. I even ordered 2 sizes since sizes from most manufacturers vary. Neither fit, and now I'm stuck with both.
Advertised items aren't offered for very long, so you can't take time to think about your decision and are more likely to make impulse purchases.
Shipping takes a very LONG time.
When you click on an ad for an item you like, it frequently does not take you to that item. That's because that item in no longer in stock... which they should then stop sending you advertisements for it!
Until you unsubscribe to the daily emails, you will be reminded daily of your wasted money and senseless purchase.

Date of experience: July 30, 2015
Pennsylvania
1 review
3 helpful votes
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Awesome!
July 28, 2015

I absolutely do not get all the negative reviews for Zulily. I have ordered about 8 - 10 womans clothing items and have received them when they said - about 2 -3 weeks shipping. The quality was excellent on the dresses, the tops comparable with department store goods and the styles different and cute. I am so pleased that pretty much every day I pop in to Zulily and see what's new. I just don't get it. Are people REALLY getting ripped off that much? I guess I've been the lucky one!

Date of experience: July 28, 2015
Missouri
1 review
4 helpful votes
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2nd order received
July 27, 2015

I received my second order from Zulily and was. Ver satisfied, although the dress ran big. I went to the makers website and the dress was 40.00 dollars more and all the reviews said it ran large. The material is great the colors are great. I guess you get what you pay for. The items I purchased that I paid over 20.00 for turned out to be great. So with that being said I will make an amendment to an earlier post, I will tyr them again... I will do my homework first.

Date of experience: July 27, 2015
Canada
1 review
11 helpful votes
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Unfortunately, the quality of the products is not very good.
I recently received a top that I have worn & washed once & the seams are coming apart. It is poorly made & the fabric is also of cheap quality.
Another issue I have is that the items are non refundable/returnable.
I could deal with the wait time if the product was worth it, but it's not!

Date of experience: July 27, 2015
California
1 review
2 helpful votes
Follow Jeanne T.
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I have never ordered any brands on Zulily with which I was not already acquainted, limiting purchases to babies' and toddlers' clothes. I have not been in a rush to receive the shipments, either, although they certainly can take a while. So for my needs (desires, actually) as a grandmother to be for the first time, Zulily has been a lot of fun - and it can be VERY addictive with all the cute children's wear.

Date of experience: July 26, 2015
New York
1 review
12 helpful votes
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Poor quality
July 26, 2015

Just got the top I ordered a couple weeks ago. Material is cheap. Fit runs small. I didn't know there are no returns or I'd be sending it back

Date of experience: July 26, 2015
Canada
2 reviews
15 helpful votes
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Poor quality...
July 25, 2015

I fell for the tv ads so I ordered two little dresses... with taxes/delivery $53... so roughly $25 each. Took 10 days to get here and the quality of the dresses was horrible... I can't imagine how they'll survive even one hand wash... seams not sewn properly and threads hanging everywhere. I e mailed them and to their credit they refunded the amount of my order; did not ask that the items be returned and gave me a $15 credit on their site. However, I don't intend to use the credit due to the fact the dresses were pathetically poor quality and the length of time for the order to come. I'm back to ordering from Bay and Sears where I know I get good quality and items arrive in 2/3 days.

Date of experience: July 25, 2015
Texas
1 review
13 helpful votes
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Becareful what you order. I ordered 7 items and can only wear 3 of them. I ordered 3x and they are the size of an adult medium. Everything I ordered was unreturnable, so that big of a size difference is unacceptable. Items also took 3 weeks to arrive.

Date of experience: July 24, 2015
Virginia
2 reviews
16 helpful votes
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0 stars - Junk!
July 24, 2015

The TV advertising finally got to me and I placed an order. Should have tried 1 product first, but instead I ordered 3 pairs of shoes a dress and a top. Was shocked when I received the delivery. I wear a size 9 and ordered some flats in a size 10 -- and they were too small. The sizes are weird. Bought 2 pairs of heels. When I opened 1 shoe box, the shoes were covered in a weird dirt and a hairy dust. I have no idea where they came from or where they were stored, but not in the shoe box. Gross and disgusting. I wiped them off with a damp paper towel which turned black, so clearly my feet are going to turn black if I wear them. Not knowing what the weird dirt was, I probably won't dare to put them on my feet. The other pair was super cheap - fake wood, fake leather and had a very strong chemical smell. Extremely uncomfortable - I will never wear them. So 3 pairs of shoes I can't return. I don't think a consignment shop will take them, so I'll dump them brand new and unworn in the "clothes donation" box at the local shopping center. What a waste of money.

The top was definitely junk, but a cute style. So I thought I could wear with nicer quality skirt and jewelry to camoflauge the junk quality. But when I put it on I noticed a small stain and - though I'm a true size M I couldn't button the buttons across the chest, too tight. Can't return so it's a total loss. To the donation box.

Don't know where to begin with the dress - again, junk. Had a smell, hung strangely.

I don't know where they get the junk they sell but I feel like an idiot for having purchased something that I couldn't return. Please don't waste your time or money.

Date of experience: July 24, 2015
New Jersey
1 review
13 helpful votes
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I have ordered twice from Zulily. Not at all happy, first purchase, winter boots. They were very poorly made, unwearable and NON-RETURNABLE. The second was 2 bras, again right size unwearable and NON-REFUNDABLE.

Date of experience: July 24, 2015
Pennsylvania
1 review
1 helpful vote
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Based on the reviews, I was hesitant at first and I did get a bad order the first time I ordered. But customer service was kind enough to refund. From then on I'm careful when ordering and look through all the details mentioned in the description. The kitchen and other items are unique and good pricing too. Waiting for the shipment is no big deal for me... so I am very happy and satisfied with my purchases. I've ordered 12 times so far. Thanks.

Date of experience: July 24, 2015
Georgia
3 reviews
18 helpful votes
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Ordered 2 tops in the size I currently wear, they are absolutely miss sized, very disappointed returns not allowed

Date of experience: July 23, 2015
GB
1 review
13 helpful votes
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Absolute Rubbish
July 23, 2015

Bought 2 tops, took 3 weeks to arrive. Both were ordered the same size, one was too small. ( Luckily I had a friend who could wear it) the other one was that badly made I had to take it apart and remake it. I am pleased with it now, but I won@t be shopping with Zulily again.

Date of experience: July 23, 2015
GB
1 review
15 helpful votes
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Never again
July 22, 2015

I wish I'd seen the reviews before I ordered. Cheap, badly made clothes that took an age to arrive. You can buy far superior garments from an average street market.
I fail to see how anyone can be satisfied with them. Still, you live and learn.

Date of experience: July 22, 2015
Alabama
1 review
12 helpful votes
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I ordered a cute tank top in the plus size shop. The sizing guidelines indicated that a 4X was a size 26/28 - which is in keeping with traditional Plus Size clothing, so I ordered from Zulily for the first time.

When it arrived it was barely a misses size Large. The printed tag said "4X", but it was FAAAARRRR from it. I will never try to buy from Zulily again. It was a big disappointment.

They did refund my money and did not require me to return the super-duper small tank top, so that was nice because I hate the hassle.

Date of experience: July 22, 2015
Rhode Island
6 reviews
51 helpful votes
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Love Zulily!`
July 22, 2015

I have ordered probably a 100 items from Zulily over the years. Out of those, a few were poor quality. The good news is that the customer service is outstanding! They offer a full refund, no questions asked, when you are not happy with a product. I love the selection, prices, and convenience of shopping with Zulily and would highly recommend it.

Date of experience: July 22, 2015
GB
1 review
3 helpful votes
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Excellent Service
July 22, 2015

I had to cancel my order (placed 10 days previously), when I realised the delivery date would be too long for my needs. I sent an e-mail to Zulily requesting a cancellation and refund. Within 24 hours the funds were back in my account.
Contrary to previous reviews - the service I received was excellent and courteous.
I will use Zulily again.
Thank you.

Date of experience: July 21, 2015
Georgia
1 review
12 helpful votes
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The reviews are so SCARY that I will NEVER shop with Zulily because the reviews are terrible!

1. Reviewers say Zulily batch orders from the manufacturer and then the customer has to wait.

2. Reviewers say Zulily does not accept returns even if the mistake is by Zulily.

3. Reviewers say the Zulily website requires to create an account even just browse.

4. Reviewers say Zulily products are inferior quality with cheap materials and poor construction.

5. Reviewers say Zulily shipping way too expensive.

6. Reviewers say Zulily is a complete RIP OFF or a SCAM!

Date of experience: July 21, 2015
Washington
1 review
14 helpful votes
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I Googled "swim suits by bra size," Zulili came up, and had a lot to choose from. I ordered several hundred dollars worth. After my order was submitted, Zulili sent me an email to "tell me how it works." Wish I had known up front, because I would have not ordered from them. They wait until they have a lot of orders from the same manufacturer, then order in bulk, that's why it takes 3 ti 4 weejsd for delivery to you, the customer. Also there was a mixup on my order, so I got two of the same item. I know I did not order 2 of the same, but they will not accept a return. RIP OFF!

Date of experience: July 21, 2015
Colorado
1 review
12 helpful votes
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Cheap & Overpriced
July 21, 2015

The clothes are not "designer." They look as though they are made by small children. The rip easily and are sewn poorly. Everything I've ordered has a Made In China tag as well. Not a country I'm willing to support.

Date of experience: July 21, 2015

About the business

Zulily is a daily deals site for moms, babies and kids which sells clothes, shoes, toys, products for the home.


zulily.com
Founded in 2009
Seattle, WA, United States
+216