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How would you rate Zulily?
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Arizona
2 reviews
0 helpful votes
Follow Ruby W.
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Great variety
February 26, 2020

Zulily offers products from a wide variety of brands and goods. Some better than others. Prices vary, usually comparable to Walmart or Amazon but shipping is charged. Choose carefully because if you return an item, the return shipping is more expensive than the original shipping charge and is deducted from your refund so you end up "paying "for your return. Ridiculous. Also, they used to allow free shipping for longer than midnight the next day after your purchase. Shipping can often take a while unless you want to pay more for expedited delivery. Occasionally, they offer monthly payments. If buying clothing, quality varies; photos can be deceiving and quality can be very poor and cheap looking depending on brand. Study size charts and read notes before submitting orders.

Date of experience: February 25, 2020
New York
1 review
8 helpful votes
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Orders shipped separately, over 2 weeks for delivery and since the dress i ordered
Didn't fit could not get a refund only store credit minus restocking fee. It was not worth my time or effort to return items so I will donate the dress and never, ever use this site again.

Date of experience: July 13, 2017
California
1 review
7 helpful votes
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After reading the reviews I was like omg I should have never ordered.#$*(! So Yesterday I finally received my package 3 weeks later, which is no big deal because it clearly states on the website the method of placing orders, wait time 2-4 weeks. I am completely in love with the lil cowboy boots I bought my lil girl, they don't fit her but they are adorable. I went directly to the manufacture and they are $30! I got them at Zulily's for $10. I love this website, I've already placed 3 orders today plus you are only charged shipping once a day! **When ordering for infants just order a bigger size!

Date of experience: October 27, 2011
Maryland
2 reviews
8 helpful votes
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Zulily is awesome!
November 29, 2015

I love Zulily! I'm not sure why there are so many bad reviews. Yes, shipping takes a while and the sizing is often off, but the prices are awesome. I've learned to either order bigger sizes or don't buy clothes from them. All of the shoes and home decor items have bought have been excellent though! You can also get name brand toys or clothing (where you might know what size you wear) at discounted prices. I'll definitely continue to buy from Zulily!

Date of experience: November 29, 2015
New York
1 review
2 helpful votes
Follow Kara G.
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Slow shipping as others have said. It can take a month and a half to get your items. Your infant can grow out of that size before her outfit arrives. If you order pregnancy clothes, you might not be pregnant by the time the clothes ship. - But they charge your card very promptly.
Shipping is expensive.
No returns, and when things do show up, I've found that they are often really cheap and ill fitting in person.

Date of experience: April 18, 2011
GB
2 reviews
3 helpful votes
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This company, its customer service (dot make me laugh) & products are completely CR*P.

I wish I had seen the reviews before placing an order.

Waited nearly a month for anything to arrive. The sizes are all wrong, 12 months looked like newborn!
The quality/cut/material & stitching is extremely poor.
Looked nothing like the photos.

This company puts photos up of genuine stock, then has some factory in (China?) knock up cheap replicas.

I have never seen such shoddy items. HOW do they get away with it?!

All returned for a refund. From previous reviews I understand getting a refund is extremely difficult, in which case I shall contact my bank to claim the money.

AVOID. You can buy cheaper & better items on Ebay directly from China at a fraction of the price.

Date of experience: April 29, 2013
GB
3 reviews
24 helpful votes
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Answer to HeatherT
May 19, 2015

The thing is you are not ordering something for $5 you are buying clothes reduced sometimes 75%. These manufacturers can't sell these products at the real price because most are seconds. They should state this then new customers could avoid the site instead of finding out the hard way. Throwing good money after bad comes to mind. We all like a bargain but not if it turns out to be rubbish but looks brilliant in the photos.

Date of experience: May 19, 2015
Florida
2 reviews
11 helpful votes
Follow A C.
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I'm shocked to see so many complaints against them. I adore Zulily! I check it once a day, I'm so addicted to it. Unlike a lot of these unhappy folks, I have been one of the lucky ones and always received my items that I ordered. Sure, it's not shipped instantly (practice a lil patience) & returns are nonexistent because they don't stock a warehouse like a typical store, which allows them to keep the prices low. Once, an item was behind schedule and they sent a nice email updating its status, but my package was still sent to me. Over the course of about ten orders from Zulily, they have always been great, nothing broken, sizing accurate to their provided charts, condensed shipments. No complaints here. And no, I'm not affiliated with them, just a happy customer. :)

Date of experience: October 12, 2016
Colorado
1 review
10 helpful votes
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Fraudulent charges
December 10, 2015

After ordering and receiving 2 prs of boots which were very nice and a good price, I began getting emails indicating that I had bought several expensive items and they were charged to my credit card. 12 items in the course of an hour. When Zulily's office opened in the morning I called and closed my account and reported the fraudulent purchases. Customer service was accommodating and we will see how fast these charges are reversed (they said 3-5 days) I won't be ordering from them again because I don't need the worry and hassle of an insecure site or incompetent record keeping. Too bad because I would have shopped them.

Date of experience: December 10, 2015
New Jersey
2 reviews
2 helpful votes
Follow Mia C.
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Have had mixed results but recently their sizes in kids shoes are severely mia marked. 4 pairs of boots came and they were 1-2 inches shorter than the normal std size.

I sent a photo and they refused to help me unless I added a ruler to photo and resent.

All you moms out there can appreciate the challenge of finding a ruler and taking scientifically accurate photos with two little ones underfoot.

Forget it. The savings drain away when u end up throwing out half of what u receive and the other half comes too late to be useful.

Go to gilt instead.

Date of experience: August 17, 2013
Arizona
1 review
2 helpful votes
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I've order 3 or 4 different times n each time the shipping was fast one to two weeks maybe a little more but I mean it explains it on their website why I takes a while to get ur item! People wit negative comments about the shipping to need to do better research... like I've said I ordered 3-4 times all my items have always been good material looks exactly like the picture how this last order I ordered a size 7 in women's n they sent me an 8 I emailed them n since they don't do returns they are giving me BACK my money PLUS! $10 of store credit! N they are letting me keep the boots! They said I could donate them give em away or dispose of them how I saw was best! They will continue tiger orders from me awesome customer service!

Date of experience: September 26, 2013
Arizona
1 review
3 helpful votes
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Wow!
August 19, 2014

Wow! Am an experienced on-line shopper & was confident when placing my order that
I would receive what I purchased. Big Mistake. Three out of six items were not even close to the correct size. Have no idea why the Site actually displays a size chart, as it is pointless. Would have had a better chance of getting a decent fit by blindly sticking my hand in a grab bag. When I called to ask about returning... the same day my order was received, was told that I could not return. Explained how one Women's Top was closer to a childrens size... the Customer Service Person's response... We have no way of knowing if the sizes are correct, as we order from several different Vendors and we do not have a Warehouse of our own.
It's obvious that Zulily is just a middle man. BTW... took 18 days to receive.

Date of experience: August 19, 2014
Ohio
1 review
7 helpful votes
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Never again!
May 2, 2017

I've ordered from, Zulily 3 times, 1 of those times was an order that I didn't confirm but was processed before I realized the website no longer requires confirmation. In other words, do not complete information until you are absolutely certain the order is correct! I'm done... they take your payment quickly but it takes weeks to receive product from them.

Date of experience: May 2, 2017
Kentucky
1 review
0 helpful votes
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Of course you may already know Zulily Said my Android phone "Auto Ordered" some food products! Lol I am still waiting for the $74.12 mistake to be corrected! This company doesn't give refunds they don't tell you that. Once you order something your stuck with it.If I buy something and return it I want my money back! I am never ordering from them again!

Date of experience: August 16, 2021
Michigan
1 review
6 helpful votes
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My items were shipped efficiently. My problem is with quality. Snow pants have liner stitched outside pants in one spot and super thin ankle opening that cannot fit over the boots. The boots themselves are warm, but SO HEAVY that my daughter can barely lift her feet in them. Will not order again from this site-not worth the savings. Products seem like the rejects of brand names.

Date of experience: September 10, 2014
Colorado
2 reviews
15 helpful votes
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Clothing is lowest possible quality, shipping is by slow boat from overseas and takes weeks, and web photos are misleading, sometimes showing entirely different item than what finally arrived. I read the reviews, but needed something cute for a trip and some things around the house. I should have saved my money. You cant believe everything you read, but in this case, beware

Date of experience: August 25, 2015
Georgia
4 reviews
11 helpful votes
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I've been using Zulily for four years now and it has its ups and downs. For those who don't understand it, it's a "deal of day" site with lots of options so it's not a regular retailer who has multiples in stock. I don't buy too many clothing items there as there are no returns and they have been a hit or miss almost equally (in the end it evens out). Where Zulily really shines is on gear, toys and home items that are even cheaper than Amazon prices and sometimes a "real" steal. There are times that Amazon or even your local TJ Maxx will offer equivalent or better prices. I gotten great gifts such as clear umbrellas, Melissa and Doug toys, and even outdoor equipment at 30% off the cheapest internet finds. So in summary, it's a great site but know what you're getting into. It's amazing if you have the time but do some comparison shopping too.

Date of experience: July 29, 2014
Pennsylvania
1 review
0 helpful votes
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Spent $170 dollars on a purse to have it arrive with one strap GLUED on! Very disappointed and had to go process of return only allowed store credit for definitely known about faulty merchandise. Told everyone going to social media and will never use Zulily again after credit is spent! I was a faithful customer up until that purchase!

Date of experience: August 16, 2019
Massachusetts
1 review
2 helpful votes
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Love the prices
October 15, 2015

Have used Zulily twice for footwear and been very happy. Yes the orders can take a while but they do tell you how long it is likely to be. Ordered some boots and they were in stock and received in three days even earlier than promised.

Date of experience: October 15, 2015
Illinois
1 review
0 helpful votes
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My Zulily is one of my addictions second to Amazon... one stop shop, now, I wish your delivery service was more quick & efficient... way too slow and customers have to pay an arm & two legs for faster delivery service... otherwise, I would've given you guys five stars... the best dresses, clothing, makeup, fragrances, bedding, Rachel Ray cookware, all at affordable prices! When I get compliments on something I'm wearing from Zulily, I make sure I tell them where I got it, and the look on their faces Is so surprised... and I say, YES! Zulily!

Date of experience: July 18, 2019

Overview

Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.

service
511
value
514
shipping
532
returns
408
quality
478
+216