Zulily offers products from a wide variety of brands and goods. Some better than others. Prices vary, usually comparable to Walmart or Amazon but shipping is charged. Choose carefully because if you return an item, the return shipping is more expensive than the original shipping charge and is deducted from your refund so you end up "paying "for your return. Ridiculous. Also, they used to allow free shipping for longer than midnight the next day after your purchase. Shipping can often take a while unless you want to pay more for expedited delivery. Occasionally, they offer monthly payments. If buying clothing, quality varies; photos can be deceiving and quality can be very poor and cheap looking depending on brand. Study size charts and read notes before submitting orders.
Orders shipped separately, over 2 weeks for delivery and since the dress i ordered
Didn't fit could not get a refund only store credit minus restocking fee. It was not worth my time or effort to return items so I will donate the dress and never, ever use this site again.
After reading the reviews I was like omg I should have never ordered.#$*(! So Yesterday I finally received my package 3 weeks later, which is no big deal because it clearly states on the website the method of placing orders, wait time 2-4 weeks. I am completely in love with the lil cowboy boots I bought my lil girl, they don't fit her but they are adorable. I went directly to the manufacture and they are $30! I got them at Zulily's for $10. I love this website, I've already placed 3 orders today plus you are only charged shipping once a day! **When ordering for infants just order a bigger size!
I love Zulily! I'm not sure why there are so many bad reviews. Yes, shipping takes a while and the sizing is often off, but the prices are awesome. I've learned to either order bigger sizes or don't buy clothes from them. All of the shoes and home decor items have bought have been excellent though! You can also get name brand toys or clothing (where you might know what size you wear) at discounted prices. I'll definitely continue to buy from Zulily!
Slow shipping as others have said. It can take a month and a half to get your items. Your infant can grow out of that size before her outfit arrives. If you order pregnancy clothes, you might not be pregnant by the time the clothes ship. - But they charge your card very promptly.
Shipping is expensive.
No returns, and when things do show up, I've found that they are often really cheap and ill fitting in person.
This company, its customer service (dot make me laugh) & products are completely CR*P.
I wish I had seen the reviews before placing an order.
Waited nearly a month for anything to arrive. The sizes are all wrong, 12 months looked like newborn!
The quality/cut/material & stitching is extremely poor.
Looked nothing like the photos.
This company puts photos up of genuine stock, then has some factory in (China?) knock up cheap replicas.
I have never seen such shoddy items. HOW do they get away with it?!
All returned for a refund. From previous reviews I understand getting a refund is extremely difficult, in which case I shall contact my bank to claim the money.
AVOID. You can buy cheaper & better items on Ebay directly from China at a fraction of the price.
The thing is you are not ordering something for $5 you are buying clothes reduced sometimes 75%. These manufacturers can't sell these products at the real price because most are seconds. They should state this then new customers could avoid the site instead of finding out the hard way. Throwing good money after bad comes to mind. We all like a bargain but not if it turns out to be rubbish but looks brilliant in the photos.
I'm shocked to see so many complaints against them. I adore Zulily! I check it once a day, I'm so addicted to it. Unlike a lot of these unhappy folks, I have been one of the lucky ones and always received my items that I ordered. Sure, it's not shipped instantly (practice a lil patience) & returns are nonexistent because they don't stock a warehouse like a typical store, which allows them to keep the prices low. Once, an item was behind schedule and they sent a nice email updating its status, but my package was still sent to me. Over the course of about ten orders from Zulily, they have always been great, nothing broken, sizing accurate to their provided charts, condensed shipments. No complaints here. And no, I'm not affiliated with them, just a happy customer. :)
After ordering and receiving 2 prs of boots which were very nice and a good price, I began getting emails indicating that I had bought several expensive items and they were charged to my credit card. 12 items in the course of an hour. When Zulily's office opened in the morning I called and closed my account and reported the fraudulent purchases. Customer service was accommodating and we will see how fast these charges are reversed (they said 3-5 days) I won't be ordering from them again because I don't need the worry and hassle of an insecure site or incompetent record keeping. Too bad because I would have shopped them.
Have had mixed results but recently their sizes in kids shoes are severely mia marked. 4 pairs of boots came and they were 1-2 inches shorter than the normal std size.
I sent a photo and they refused to help me unless I added a ruler to photo and resent.
All you moms out there can appreciate the challenge of finding a ruler and taking scientifically accurate photos with two little ones underfoot.
Forget it. The savings drain away when u end up throwing out half of what u receive and the other half comes too late to be useful.
Go to gilt instead.
I've order 3 or 4 different times n each time the shipping was fast one to two weeks maybe a little more but I mean it explains it on their website why I takes a while to get ur item! People wit negative comments about the shipping to need to do better research... like I've said I ordered 3-4 times all my items have always been good material looks exactly like the picture how this last order I ordered a size 7 in women's n they sent me an 8 I emailed them n since they don't do returns they are giving me BACK my money PLUS! $10 of store credit! N they are letting me keep the boots! They said I could donate them give em away or dispose of them how I saw was best! They will continue tiger orders from me awesome customer service!
Wow! Am an experienced on-line shopper & was confident when placing my order that
I would receive what I purchased. Big Mistake. Three out of six items were not even close to the correct size. Have no idea why the Site actually displays a size chart, as it is pointless. Would have had a better chance of getting a decent fit by blindly sticking my hand in a grab bag. When I called to ask about returning... the same day my order was received, was told that I could not return. Explained how one Women's Top was closer to a childrens size... the Customer Service Person's response... We have no way of knowing if the sizes are correct, as we order from several different Vendors and we do not have a Warehouse of our own.
It's obvious that Zulily is just a middle man. BTW... took 18 days to receive.
I've ordered from, Zulily 3 times, 1 of those times was an order that I didn't confirm but was processed before I realized the website no longer requires confirmation. In other words, do not complete information until you are absolutely certain the order is correct! I'm done... they take your payment quickly but it takes weeks to receive product from them.
Of course you may already know Zulily Said my Android phone "Auto Ordered" some food products! Lol I am still waiting for the $74.12 mistake to be corrected! This company doesn't give refunds they don't tell you that. Once you order something your stuck with it.If I buy something and return it I want my money back! I am never ordering from them again!
My items were shipped efficiently. My problem is with quality. Snow pants have liner stitched outside pants in one spot and super thin ankle opening that cannot fit over the boots. The boots themselves are warm, but SO HEAVY that my daughter can barely lift her feet in them. Will not order again from this site-not worth the savings. Products seem like the rejects of brand names.
Clothing is lowest possible quality, shipping is by slow boat from overseas and takes weeks, and web photos are misleading, sometimes showing entirely different item than what finally arrived. I read the reviews, but needed something cute for a trip and some things around the house. I should have saved my money. You cant believe everything you read, but in this case, beware
I've been using Zulily for four years now and it has its ups and downs. For those who don't understand it, it's a "deal of day" site with lots of options so it's not a regular retailer who has multiples in stock. I don't buy too many clothing items there as there are no returns and they have been a hit or miss almost equally (in the end it evens out). Where Zulily really shines is on gear, toys and home items that are even cheaper than Amazon prices and sometimes a "real" steal. There are times that Amazon or even your local TJ Maxx will offer equivalent or better prices. I gotten great gifts such as clear umbrellas, Melissa and Doug toys, and even outdoor equipment at 30% off the cheapest internet finds. So in summary, it's a great site but know what you're getting into. It's amazing if you have the time but do some comparison shopping too.
Spent $170 dollars on a purse to have it arrive with one strap GLUED on! Very disappointed and had to go process of return only allowed store credit for definitely known about faulty merchandise. Told everyone going to social media and will never use Zulily again after credit is spent! I was a faithful customer up until that purchase!
Have used Zulily twice for footwear and been very happy. Yes the orders can take a while but they do tell you how long it is likely to be. Ordered some boots and they were in stock and received in three days even earlier than promised.
My Zulily is one of my addictions second to Amazon... one stop shop, now, I wish your delivery service was more quick & efficient... way too slow and customers have to pay an arm & two legs for faster delivery service... otherwise, I would've given you guys five stars... the best dresses, clothing, makeup, fragrances, bedding, Rachel Ray cookware, all at affordable prices! When I get compliments on something I'm wearing from Zulily, I make sure I tell them where I got it, and the look on their faces Is so surprised... and I say, YES! Zulily!
Answer: Zulily has awesome customer service! I have nothing bad to say about them! Definitely worth ordering from them... I have been happy every time (& I use it a lot!)
Answer: I have never ordered shoes from them but I agree that they likely vary according to brand. Contrary to other comments (that I am very suspicious of...) I have never waited a long time and the quality has always been as shown. There are so many rip-off sites out there and I suspect some hire people to post phony negative reviews on the 'good' sites. I do not recommend searching for cheaper products - you'll end up on a bogus, cheap site. I now research every site name and sift through comments - its exhausting but has saved me from spending money on sites that were not good.
Answer: Got money to burn? Order from Zulily. There isn't enough room on the Internet to list all the reasons you should NOT order from them!
Answer: Nope... no returns accept and good luck on getting a refund. Stay away from this site.
Answer: It could be a week or it could be 3 months. But my advice would be not to order at all. The sizes are never right (a small may fit someone that wears a large or it may be too small for an infant) and the quality sucks (the fabric on a dress I bought is so thin you can see through 4 layers). STAY AWAY FROM THIS SITE!
Answer: Wrong size, no return policy. Beware don't order from them
Answer: Sorry I don't know the answer, but it could explain why everything is so cheap
Answer: Yes, it may take that long, but they are up front about that on the item description page. I have never had a problem with them.
Answer: Let me just put this out there. The people who bought things from Zulily (and are unhappy with their purchases), probably didn't research the brand before they bought it. Think of Zulily like Marshalls or TJMaxx. That's what Zulily is, in online form. I just bought a hoodie from them, and researched the brand before I bought it. The particular hoodie was being discontinued, so they were selling it very cheaply. I bought it, and it is the real deal, originally $89. So research the brand. And don't expect your purchase quickly. They wait until they have enough orders to bulk purchase (another reason why their prices are low), before they buy. So it'll be a few weeks before you get it. I hope this helps.
Answer: If you bought them from Zulily, you might see about making your granddaughters feet smaller. I'm sure that's easier than dealing with Zulily.
Zulily has a rating of 2.3 stars from 4,526 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zulily most frequently mention store credit, return policy and poor quality. Zulily ranks 9th among Daily Deals sites.