Zulily

When Zulily started, it offered good products from reputable brands. Not anymore. Clothes, for instance, are made of cheap materials, with poor craftsmanship. Some clothes actually fall apart before they are even washed. In summary, Zulily's "good" prices are way too expensive for what you get.

I live in a large city, yet find many unique items at nice prices on Zulily. I do caution you to pay attention to description details, especially clothing sizes. Also, some brands are cheaply made & sellers sell under more than one brand name. Find a few you like & stick with them. My few experiences with Customer Service have been excellent. My biggest disappointment has been the site redesign. You used to be able to "favorite" an item from the preview pages, but no longer. There are other issues with the site also, but overall, Zulily is my go-to store for special gifts & definitely Christmas!

I have enjoyed being able to purchase some fun clothes shoes, and other items. I have understood that some things take a bit longer than others. There are some things I don't understand... 1. Why is there no consistency in garment sizing? Shoes are reasonably sized-- garments are all over the place. 2. Why does shipping have so many inconsistencies? Yes, I know you order from the Orient & that takes time. Why not order an assortment and sell from US? 3. Shipping both ways is not consistent. 4. How could an order of Vitamins take weeks to deliver in ones and twos... thus running up your shipping costs. ***Noticed anything? The mantra here is INCONSISTENT. PLEASE GET ORGANIZED! Zulily is a great shopping experience-- until it isn't. Stop shooting yourselves in the foot~

I'm thoroughly satisfied with my many, many purchases over the last 6 months. Returns are easy and simple. I've seen some amazing deals come and go, most of which I took advantage (Coats, shoes, boots, clothes, storage cubes, you name it!). I'm even more amazed when I see companies that are not your average neighborhood store, like the Charleston Shoe Co. I learned of them when I was in Charleston SC. Imagine my surprised and joy to see them on here! Zulily is absolutely a wonderful site!

Zulily wrongfully sent a $7.49 item ro a collection agency - No one ever contacted me - ever. That is my point. I paid it yesterday when I was FINALLY alerted to it - by the collection agency.
NO ONE FROM ZULILY EVER EVER CONTACTED ME EVER ABOUT THIS MEASLY $7.49. MY IMPECCABLE CREDIT - YES IMPECCABLE - now has this debt collection on it.
Apparently my debit card expired and the second payment for the $15 item didn't go through. They tell me they tried 11 times! And not once did I receive an email, phone call, letter - NOTHING.

Zulily is great for deals on products that you already know a little bit about, because not all of the brands represented are of good quality. The site clearly states there are no returns, which is the reason for the drop in cost to the items in the first place. If I don't trust whether something will fit, I google the brand name and pay more to purchase it from somewhere else with a return policy. Simple. I've never had an issue with shipping or with with a damaged item. I've had a cancelled product, but was notified, had my money refunded and given an extra shopping bonus.

I just received part of my order and every garment was made of the cheapest polyester (nylon), thinnest crap they could find. Strings hanging off of everything. The "comparative discount" prices are misleading! No one ever paid that price for these items! Strings hanging off of everything, obviously seen in a hurry. Even the clothing tags are cheap. So basically, this is the type of stuff I'd expect to pay $10 for in the downtown Los Angeles "garment district." To top it off, you can't return anything and at least if you went to a discount store you'd know what you're paying for.

If you are planning gifts for Christmas you should order them in June. Seriously. I bought a few times from this website and each time one or more items were cancelled due to shortage in supply. Not once my order has arrived within the promised time frame which originally it was 10-14 business days now the rules have changed and it says 2-4 weeks. Most of all the customer service is terrible after speaking with Amanda she advised me that I should checked my account status and she was just very rude confirming that in fact I won't be receiving my order in time. Not once I heard an apology for any inconvenience that this delay may have caused me. I will not order from this side. But beware request a credit refund not a store credit!

UNREAL! In today's day and age... to deal with this is ridiculous! I ordered a dress on June 27... the charge was on my debit card immediately... but then it disappeared for 2 weeks... I called they told me once we order it will go out 3 WEEKS later! WHAT! I needed the dress for an outing! Now its all pointless and I won't use them ever again! I paid $6 shipping plus $30 for the dress... so it not cheap... just weird! STAY AWAY!

I think Zulily is great. For a person like myself who doesn't have a lot of time to go out and actually shop, it's nice to pop on the computer at lunch, maybe see a few things I like, place my order and be done with it. The customer service has always been great. Yeah, it takes awhile for the stuff to come in but the people who gripe about that obviously can't read because the process is stated very clearly throughout the site. Also, I think they get choice style picks. The buyers have an awesome eye. I will continue to use Zulily but if I want something right away, I'll take myself to a department store.

Awful return policy & customer service! Bought 2 swim suits for my 3 year old and after FINALLY receiving them 3 weeks later they were completely inappropriate and didn't even cover her chest properly. I called to see if I could return them and they could careless about the situation and told me they don't accept returns on swim wear as they consider it "intimate apparel". I understand what they're saying but these didn't even come close to fitting and how do they not allow a return on clothing items that we buy sight unseen and we're unable to try them on until we receive them in the mail? Now I'm out $18 and have 2 swim suits that are completely useless. I will never shop their website again.

Don't understand all the negative reviews and there are many. On the receipt it states "if something doesn't meet your expectations, please email or call." The email address and phone number are included. I do admit I'm extremely careful when purchasing clothing and tend not to purchase the more pricey items for fear of "off sizing." I have had the need to email customer service when an item did not fit while being the size I normally wear in that particular brand or if the wrong item had been shipped. Got immediate apologetic response and a refund to my card or a credit. Was told not to return item. I'm a frequent shopper on the site and this has occurred three or four times with a favorable response. Just don't understand all of that negativity!