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Zulily.ca
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zulily.ca
Canada
2 reviews
7 helpful votes
Follow Bridget G.
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Great
June 4, 2016

My experience with Zulily has been a learning curve. I now look at the sizing charts as I have bought a few things that are too small. Their company policies are great. If something is going to be a long time shipping they give you the option to cancel. Their clothes are super. I do not feel guilty for only wearing them for one or two seasons because of the price I pay. Love this site.

Date of experience: June 4, 2016
Canada
1 review
2 helpful votes
Follow S B.
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OMG! I just read some of the reviews after I've placed my first order. I don't like ordering online. I saw a cute dress and thought I'd try. I really hope my experience is better than what most of you folks are/have experienced.

Date of experience: April 14, 2019
Canada
1 review
4 helpful votes
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Very pleased
April 2, 2018

Overall I am happy with Zulily. I do check prices on line to compare as they do inflate the original price. I Have rarely been displeased with what I have ordered... but, as I said above, I am a careful and a comparison shopper. When you shop on line you are taking a chance... best to buy brands you know and watch prices.
Always easy to track shipments... and I LOVE not having to worry about duties crossing the border.
Customer service is prompt and usually helpful.
My biggest complaint... the pictures accompanying the advertised items are very often NOT even close or available when you go to that grouping.

Date of experience: April 2, 2018
Canada
2 reviews
4 helpful votes
Follow Michelle R.
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Go for the brand names you know and you'll be happy! Lots of brands are from China and you'll get really bad quality and sizing is ridiculous, example 5x = a size 12 and the items I have ordered take forever to get to me.
Customer is very good in dealing with problems.

Date of experience: December 3, 2018
Canada
1 review
1 helpful vote
Follow E S.
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Never an issue
September 2, 2021

Three years ago, I had an issue with some boots... but never even once since then.
I understand that others have had issues... but I have not a one... you just have to know the quality of the items you are ordering... and make sure you look at the shipping dates.
What I do find annoying is their website... but they are not alone there.
I order like a super lot! Since the pandemic and when my daughter was little... they had the only interesting clothes around... the fun stuff she liked to wear.
Anyways... I. trying not to sound like a fake review... but I realize it's hard. Because I have no complaints
Especially... not being able to cross the border... the stores available to us here in Canada... I can count in one hand... the Bay
Reitmans., Rickis,... Zara, Nordstrom Canada,... but I cant go out in this pandemic! And I
like Variety.!

Date of experience: September 1, 2021
Canada
1 review
1 helpful vote
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So far I made 2 purchases from Zulily and I was amazed to see their service, quality of items (quilt set and bedsheet set), shipping speed and more importantly discounted cost of items.
Even their international shipping cost is very reasonable and delivery was faster than local shipping.
Only drawback I found that there was no option to return the items if you done like them, but we did not have to return anything though.
Really appreciate the service like zulily and recommend this website.

Date of experience: February 12, 2021
Canada
2 reviews
1 helpful vote
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Wow oh wow!
April 7, 2022

I ordered brand name bathing suits from this site for a ridiculously cheap price. This is a brand I buy regularly as they last forever and don't go out of style. After reading all the reviews I was skeptical but put the items in my cart, slept on it 24 hours, then bought the items. One item did go out of stock during my self imposed cooling off period, but ordered all the rest. Ordered 9 items on April 2 2022 and received all 6 of the bathing suits I ordered by April 7 2022. I tried them all on and modeled for my husband and he was totally blown away, both by the price and the quality of the bathing suits. I will update my review when I receive the beach cover ups, I can see where they have shipped, so shouldn't be long!

Date of experience: April 7, 2022
Canada
2 reviews
12 helpful votes
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Order what you know
September 17, 2015

Was very happy with my first purchases when I bought items from 2 brands I know. Easily 1/3 of the price elsewhere. These were reasonably fast. Next purchase I bought a coat and followed the size guide given at the item. I upsized because it was a winter coat. I ordered a 2X. It is 6 inches from closing at the front so is more like a size 8. The coat didn't have any tags inside and Zulily needs to follow up on this kind of silliness. Delivery was very slow. They need to be more accurate about the measurements of EACH item and not use general size guides. Great website, but for sizing go only with what you know. Found their customer service very good when asking a question about shipping.

Date of experience: September 17, 2015
Canada
1 review
11 helpful votes
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Annoying
September 28, 2017

I too, ordered a fall coat. I ordered it one size up as past purchases in my normal size were too small. Anyway, the jacket I ordered came with a broken zipper. They told me to donate it. I would not donate a coat with a broken zipper. If I can't afford to replace it living on a pension, how do they think a low income person could afford to replace it? I did not receive a refund or replacement for this coat. I think the quality of the products in the past year have gone down big time and much of it is factory seconds.

Date of experience: September 28, 2017
Canada
1 review
11 helpful votes
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This shopping web site is a web of decent. The clothes are of inferior polyester, thin, ill fitting. I ordered on two separate occasions, the sizing is ridiculous. I sent the first order back. But not on time so lost the whole price. Second, one dress fit, sent the other back and after emails with details, they conceded and gave me a credit. I logged off and only logged back on because they emailed me stating I had $117 credit. I purchased 3 items totaling the credit, now they can't find my credit and they have another $127 of my money. Whoever cooked up this site is laughing all the way to the bank.

Date of experience: October 28, 2018
Canada
5 reviews
10 helpful votes
Follow Lynne C.
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While shopping, I added 2 items in my basket and when I went to check out, my items where no longer there, I was wait listed. The website allows item items to be taken out and sold to another customer.

Date of experience: August 2, 2019
Canada
1 review
16 helpful votes
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Lesson Learned
July 15, 2016

Wish I had read the reviews before I ordered online. My goodness, the "quality" is unbelievably inferior. I purchased the clothes under the belief they are made in the U.S. Shameful! The pictures are so deceiving. The product is awful!

Date of experience: July 15, 2016
Canada
2 reviews
12 helpful votes
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Zulily states articles not eligible for return. They now wish u to send the items back if u don't like them. U pay shipping to receive them and then pay shipping to send them back. If u live in Canada the postage is almost the price that u pay for the item
Deb s

Date of experience: October 9, 2017
Canada
3 reviews
4 helpful votes
Follow Maria K.
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So - here is the thing with Zulily. To really have a great time with it, you have to recognize that what you buy is kind of like a lottery. You will get good quality clothes, but the reasonable price is because of the way the company group purchases items…(at least, that's the way I understand it). Use the measurements on the site because frankly, if you get something that is not your size, it's on you.

Having said that…the quality of the clothes is really excellent. The items I have bought are beautiful, and when the items did not fit, I had no problem selling them locally to recoup my money.

I LOVE this site for kids clothes. My kids are dressed to the nines, for half the price! It takes a while to ship. Be aware. But again, be patient. It's like winning the lottery, just about every time.

Zulily will stand behind the items they sell. I bought an amazing dress not long ago, and when I received it, I learned the seam was not sewn properly - there was about a two inch gap in the side. I called the company and a few short moments later, a replacement dress is on the way.

The app is easy to navigate and orders are easy to find. There is always something new to look at.

Overall, I think it is an absolute thrill to shop this site!

Date of experience: July 21, 2021
Missouri
1 review
13 helpful votes
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Very unhappy with my first purchase. It takes 3 weeks for them to ship and the quality of their clothes are bad: very cheap material with color that come off on first hand wash. Don't waste your money!

Date of experience: September 14, 2015
Georgia
1 review
14 helpful votes
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I should have checked the reviews before I ordered. All 3 items that I ordered went directly in the trash can. 1 shirt was made crooked so that it would not stay up on 1 shoulder and the threads were hanging down all around the hem. Another shirt had fabric particles that rubbed off all over my body and face when I tried it on. It literally was falling apart just from trying it on. The clothes are not what is shown in the photos just the cheapest possible imitations. Based on a report I saw on the Today show, I think the reason why it takes so long to get is that once you order they have some cheap manufacturer in china throw it together.

Date of experience: January 18, 2015
Canada
1 review
0 helpful votes
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I look for brand name items that I'm familiar with, I've bought shoes boots sandals purses and some clothing from brand names such as Clark's, mukluks, the sak sakroots, probably about 25 items and I've been very pleased, o don't buy clothes unless it's a brand I know in Canada or the USA, I've waited a week to a few weeks but they always come, I've also ordered many bed in a bag sets snd sheets over the years, all have been good quality

Date of experience: October 8, 2022
Canada
1 review
6 helpful votes
Follow Jodi S.
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Zulily is one of my favorite sites to shop on and one of my biggest weaknesses. I love that there are brands from all over the world that I can access that I wouldn'y be able to purchase otherwise. There's been some great Burt's Bees baby clothes that are only sold in the US. There's been great deals on cute slippers from a brand that's only in Australia that we reorder every year. Tons of great organic cotton brands also from the USA. The sizing charts are all different and specific to the brand which is really helpful. Other than the shipping time which is expected being that it's coming from overseas, I've had a lot of success with Zulily. There's some brands that I've learned to love for their tunics and I keep reordering the same brand over and over again. I think the biggest thing is just reading carefully and reading the size chart. You can also read reviews online for the same brands and visit their websites directly. I don't think I have received anything from China yet. Most of its from the UK, India, Australia or the US.

Date of experience: February 13, 2019
Canada
1 review
7 helpful votes
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I have made a number of purchases and have been very pleased with the products until this last shipment. It was a brand I had previously purchased so I was aware of the quality and sizing and purchased 1 size up. Unfortunately the size was very wrong, 3X was maybe a regular medium. Emailed right away and received contact right away and funds returned. They have no way to accept returns so they suggest donating.
Must say I am very pleased with the outcome.

Date of experience: January 17, 2015
Canada
3 reviews
11 helpful votes
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Zulily
April 21, 2016

3 week's ago I purchased 9 dresses from Zulily, I received all of them. It cost me $130.00, I saved over $500.00. I Love my dresses. Thanks Zulily!

Date of experience: April 21, 2016

Overview

Zulily.ca has a rating of 4.1 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. Zulily.ca ranks 19th among Flash Sales sites.

service
3
value
4
shipping
4
quality
4