Too many horrible vendors lying/concealing brand names on their products. I purchased a pair of sandals from a brand called "Selina", received a box that read "Atalina" whose shoes are plastered all over cheap wholesale sites like Alibaba (the brand also apparently has a third name it uses called "Italina"). Likewise, I purchased a cheap dress from a brand called "Ananda's Collection" and received the exact same dress with tags from "S&R Fashions" like wtf? Zulily allows vendors to conceal/change names, it does little to protect consumers, and it's getting harder to look up what's legit and what's cheap junk. Before, you could look up the brand name or Google the image, but vendors are using slicker techniques to scam buyers and it isn't about stealing product photos any more. For instance, I bought a straw hat that looked cute in the photo but what I received was the ugliest, most cartoony "Mountie" style straw hat. I was aghast! At first I thought they deliberately angled the hat in the product photo so that it changed the appearance, but I couldn't even replicate the angle that the product photo has, they have definitely photoshopped it to look nicer than it actually is (and trust me, I do graphic design, I'm positive that's what's happened here). I've already complained to customer service about two different issues this month, the hat, and another pair of sandals that were the wrong size. I hear you aren't allowed to file too many complaints in a single period or they start getting suspicious and some claim Zulily will put a lock on your account. I don't know how true that is, but it seems unfair given the sheer volume of nonsense you can go through with vendors on their site. I wish I could file a complaint about the newest pair of sandals as there are already stress cracks around the heel after a single wear, but I'm so burnt out dealing with this crap I can't be bothered! I'm just glad I didn't blow too much on them. Stick only to brands you really know and trust, because fake brands are getting more sophisticated at making themselves look expensive and legit, and they hide under a multitude of brand names!
Please only buy from trustworthy brand names! File complaints when necessary, stand your ground.
Dress, shoes, home decor