Everything about ZOZI is amazing; customer service, products, overall company vision. I've experienced nothing but excellence from this revamped company. There may have been past hiccups here and there, but this is a company that's working hard to fix any issues that hinder their customers from receiving wonderful service.
Since the company is still fairly young, there's bound to be so bumps along the way. But with the way ZOZI handles these bumps is a sure sign for (continued) future greatness. The only improvement I would suggest is to update their website a little, but this is based off personal opinion rather than fact.
ZOZI will be my go-to from now on!
First by fixing my coupon (which was applied on top of a steep sale price,) and then by agreeing to a return without a shipping fee because of damaged packaging, I feel like this company bent over backwards to make this customer happy. I ended up not returning the item after all and am very happy. Will be repeat shopper---good deals!
We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!
I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.
Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!
I recommend that if you plan to make a purchase, 1st call the company and verify if they honor ZOZI vouchers with a smile! This is a pretty new site. It's similar to Groupon but its mainly for adventure and travel.
We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.
I just wanted to give kudos to your AMAZING customer service team. They made my order and exchange seamless and easy. Jessye also sent along a care package with swag to accompany the gear I ordered. She made it personal in her emails and note and really represents how customer service should be handled. I will definitely be a loyal Zozi customer going forward and will spread the word!
I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.
1- Took 2 hours of 1-1 support to set up my business- so far so good. Offered 3 month trial period. Complicated, but I had good help
2- Got 3 bookings for memorial day weekend!
2.5- Discovered my customers were being charged huge booking fee, in addition to my fee
3- Difficult to communicate with customers. No contact list. No app.
4- Difficult to view calendar. No weekly manifest report.
5- One customer wanted to cancel. It took me 2 weeks to get an answer from tech support about how to do this. The answer was a link to their instruction manual. Which I couldn't find by searching myself. Had to wait for their link. Later I discovered the customer wasn't billed in the first place, so there was nothing to refund...
6- One of my customers trashed the place. Burned my building supplies. No response from Zozi. No Accountability
7- Discovered I have been paid for just 1 of my 3 bookings, 3 weeks later
8- Waiting for response...
DO NOT USE ZOZI
I got a great deal on my trail running shoes I use and have a hard time to find a great price
They did all and the shipping to boot... the customer service rocks just like the ones I will climb :} I be back
There was some confusion with an order description. One phone call and Zozi solved the issue in a matter of minutes.
The professionalism, courtesy, and good nature of Jessye, their Loyalty Associate made my experience with Zozi exceptionally positive.
This was my first experience buying from Zozi, and they have a loyal fan.
Ordered the product on Monday, and received it a day later on Tuesday, at LESS than half of the next lowest price n the internet-included shipping charges. The product was brand new, in its original packaging so I got the real deal at an incredible price.
On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!
My fiancé and I have purchased the 11 day Galapagos tour through Zozi. Obviously being in the US it's difficult to rely on information on South American websites to plan the trip. Zozi took the complication out of planning and had very knowledgeable customer service staff to assist us every step of the way. Jessye Levy went above and beyond for us and we are very greatful. Looking forward to the trip and using the GoPros included in the package!
Great product prices and accurate description coupled with excellent response time from friendly and informative customer service dept. I ordered some wrong sized shoes but pre paid return label made returns a walk in the park. Highly recommend shopping with zozi!
I have nothing but excellent things to say about this company. They truly stand behind their customer service philosophy. I am a greatly satisfied customer and will definitely be doing more business with them in the future.
Not sure I have ever seen this awesome level of customer service before... Quick and personal replies - and always from the same rep. Unbelievable pricing (saved almost $100 on the ski helmet I wanted). Really fantastic company to do business with. I'll be back - that's for sure!
Can't say enough about the exceptional, conscientious, and incredibly zestful customer service experience provided by Zozi when I purchased some cycling clothing. Alexandra, Marika, and Evan were brimming with positive energy that carried over to the actual success of all elements of the transaction. Thank you!
As a follow-up to my previous review, we contacted Zozi and their management was quick to resolve the problem and send our missing payments. I still can't claim they're excellent, at least for inns, since their entire site seems to be focused on "adventure weekends". Bed & Breakfasts, in contrast, are about relaxing, and generally avoiding adventure. At least the sort that lands you in hospital. :)
Overview
ZOZI has a rating of 3.5 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day and return label. ZOZI ranks 2nd among Tours sites.
For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment, and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.
5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.
ZOZI headquarters are in San Francisco, with offices in Vancouver, Canada.
Get Out There™ at www.zozi.com/advance and www.zozi.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members