ZOZI

I received and e-mail from Zozi back in April advertising a couple of different trips including one to India. My girlfriend and I were interested but had never heard of Zozi before. I did some research including contacting them directly. I received and e-mail back from them almost immediately with information about the trip, the tour operator, and the deal Zozi was offering including when it would expire.

It was a big commitment and my girlfriend and I had to make several arrangements before we were ready to pull the trigger and purchase the trip. Unfortunately on the day it was supposed to expire, I wasn't able to spend the time needed to make the purchase due to a family emergency.

The next day even though the deal was gone from the site, I decided to reach out directly to the Zozi rep I had been e-mailing over a month prior, Adrian. After several e-mails back and forth, Adrian was able to get the deal back online just for us and I was able to purchase the trip.

Thanks Zozi for great customer service. Since booking I have already heard from the tour operator directly and I am very optimistic that it will be a great experience!

I recommend that if you plan to make a purchase, 1st call the company and verify if they honor ZOZI vouchers with a smile!
* I just purchased the Catalina ZipLine deal since there are no other deals around.
The reviews of ZOZI scared me and I was going to just pay full price to avoid any headaches. Then I called Zip Line Eco Tours and asked if they honor the vouchers from ZOZI. The kind lady said Yes and they said they have been using ZOZI for 4 months & have not had any problems with ZOZI. So I was re-asured that I can proceed with my purchase.

Killer deals and customer service! Alexandra was able to cancel my order before it shipped so I don't have to send the item back.

I am so frustrated right now it is hard to type this. DO NOT USE THIS WEB SITE FOR ANYTHING! I ordered a pair of 115$ (they usually are close to $200 everywhere else) gortex Adidas boots from zozi.com. These are boots I need for work and ordered them because my old boots were close to falling apart. The website says items ship next day and you should receive them within 7-10 business days. That seemed like a long time, but I knew my old boots would last that long and for the price it was worth the wait. WRONG! Today is day 16 since I placed the order. I started calling this morning as soon as they opened. No answer. I got a automated voice message asking me to leave a message and that they would return my call. I did. 7 hours later no returned call. I also have called numerous times throughout the day with no customer service rep ever speaking to me and I sent a detailed email of my issues with no response. That was bad enough. Here comes the real kicker. I finally got a hold of someone by the name of Allison. She says "Well we send the order directly to Adidas and they ship it" huh? Then she says, "Well hold on, let me check with the gear department." She goes on to explain to me that "The boots were sent to us instead of Adidas" which makes zero sense to me. She says, "We will expedite the shipping and give you 20$ zozi credit." The boots have been in their warehouse this entire time and no one wondered where the hell they were supposed to go. All in all this is probably my fault by not looking into the company. They have an F with the BBB and every review is horrible. Do not use this site. Plain and simple.

We are an experience merchant in Denver and we use Zozi to manage our reservations. Our experience has been smooth and easy. We take excellent care of our customers and they seldom need to call Zozi customer service for anything. However, when our customers call Zozi, we hear that they have a good experience.

When a merchant gets involved with a company like Zozi, there are some risks that customers will somehow have a bad experience with the booking provider. That hasn't happened for us. Our startup process was smooth. Managing the zozi backend is simple and flexible enough for us. Be warned, though. You'll be contacted by their many competitors once you sign up with them.

Some things we like: 1) We keep our own phone number so we can speak with our customers and potential customers directly. Someday we may look into handing this function off, but we like how it is right now. 2) The fees we pay to zozi are low. 3) When we use the zozi backend to take a reservation directly from our customers, the fees we pay to zozi are zero. 4) Zozi actually feels like a productivity tool for us rather than some clumsy obstacle to taking care of our customers.

Minor suggestions for improvement: 1) There is a review request email that is sent automatically from Zozi. When a customer writes us a review, there is almost no chance anyone will see that review, so we encourage our customers to ignore that request and write us a review at TripAdvisor or Yelp or Google instead. Here is our review page at zozi. https://advance.zozi.com/providers/320-scootours-denver-scooter-rental-denver-co 2) Our customers are taken off of our site and over to the zozi site to make a reservation. This probably signs them up for zozi emails in the future (which are easy to cancel). There might be a few customers who don't like this, though we haven't received any complaints.

We receive calls very very frequently from other providers who want to move us off of zozi. We don't see any reason to switch.

I jumped on a deal for a Timbuk2 backpack and after consummating the deal I awaited an email that would clarify when the item would ship, I started to panick a little bit when I couldn't determine how to find this out... I called the company and while I got voicemail the first time, the second time I called in I it was answered by "Alexandra" who said "Is This Mark?" I was kinda surprised, and then after a few minutes she clarified and gave me the answers I was looking for.
She offered to expedite the order if she could catch it and asked if she could get back to me when she had more info, I said "of course!"
She emailed me later with exactly what I wanted to hear "your backpack has already been picked up by FedEx, and should be there tomorrow! Fast for award to tomorrow... I'm about to pull out of my driveway, FedEx truck comes bombing around the corner, stops in front of my house, guy jumps out, hands my a package, jumps back in his truck and bombs on down the street! I now have my Backpack, I'm very happy and super impressed with the most excellent customer service from Alexandra, and I now have an amazing positive first experience with Zozi (which I don't even know what it stands for...)
The think that "stands out the most" about this whole experience is the super fun email I got from Alexandra, that had a ridiculously funny vid clip of some dude doing a looped Happy Dance... that fricking made my entire day! Seriously, I'm a very happy customer right now!
Thanks Alexandra for making this an incredible experience, I actually feel like I want to give you a hug!

Mark D.
San Jose

If I could rate something a zero on here I would. Our company puts on adventure races and we had heard good things about Zozi so decided to give them a try. The initial experience was great. Our service rep Kim was on point, helpful, and was going to put a rush on our experience so we could have it run for an entire month. We were told they have 150k people in our area (Chicago) and sold on how great this experience would be.

Then it was a week of radio silence. We heard nothing from them and had to reach out to find out the status of our project. We were told it would be done on time and that it was with their content department. They informed us we would get drafts to see soon and they apologized for not being in touch.

Another week of radio silence and our date was rapidly approaching. The next conversation we were informed our offer would be pushed back two whole weeks. When we asked why we were informed that it was because they had a new business area in the company that was super busy and taking precedence over our offer. Basically we were being told "our business is more important than your business to us so you get pushed off". I couldn't believe what I was hearing. By now it was too late to go with another offer provider and we were stuck with these guys.

Another week and nothing from them. We called again and were this time told our offer would once again possibly run late, if it ran at all, due to several people within their company no longer being in that department. I don't know about anyone else but if we make a promise to a client on a delivery date for a service and we lose some people we don't push it off, we work overtime to make sure it's done. Being told our offer might not run at all was ridiculous. When we finally got the proofs we had changes to be made and only half of what we wanted done was actually completed! When we talked to the rep it took half an hour to get him to listen long enough to actually understand what we wanted the offer to say.

Then the offer finally went live but barely. It didn't go out as many times as we were originally told it would, the wording on the ZOZI site was wrong (and never got fixed despite our requests to correct it and have the offer read correctly), and the whole experience was a disaster. We would rather go out and knock on doors telling people about our race than ever go through these people again. Their initial service is great to get you in the door and then everything after is a complete joke. There is no customer service, no follow through, and no integrity when it comes to doing what they say they will do. I would never recommend this company to anyone. Stay away from ZOZI.com, they don't actually care about their customers and will push you off with excuses when something goes wrong.

Why do you deserve a highest rating in my book. Your overall business venue is like no other. Your clothing line is a

I would give them ZERO stars if I could. I learned about them after I started getting spam from them. Everyday, multiple emails. Whatevs, I figure I'l unsubscribe & be done. LOL if only. In order to unsubscribe (or communicate with them at all) I need an account - I don't have one because it's spam. Kinda shady, and also a violation of the CAN-SPAM act. I send them an email complaining about this, get something back saying it's all fixed. NOPE. Still get the emails. Complain on their facebook, get blocked. Still get the emails. Complain on twitter. Still get emails. And the thing is? THEIR "DEALS" are TERRIBLE. A quick search has consistently found the exact same deal cheaper somewhere else.

EDIT
After I wrote I had trouble contacting them (or to be more accurate, getting them to respond) other people on this site started complaining about the same thing. I finally got a response by CC'ing my emails to as many people on their board I could find on various social platforms (linkedin, etc). It worked for me, it may work for you. Here's some of the emails I dug up, hope this helps:

*******@zozi.com
*******@zozi.com
*******@zozi.com
*******@gmail.com
*******@shambroom.com

Also, to the "Zozi I" account that has responded to almost every complaint with a snarky "If you are a real customer just call us" cut and paste comment: You are not doing your job. Clearly people HAVE tried to contact you on multiple occasions, but cannot get past your automated responses. By replying with a canned response - like you're doing here - you're demonstrating that you don't really give a damn about the issues people are having. Most of us - myself included - will be pretty forgiving of a new company's stumbles, as long as you actually communicate with us and hear what we're saying. How you've approached customer service is the opposite of this and it alienates people. It's up to you to fix this. Hire some more interns or something, because right now you're failing hard.

Zozi is an awesome way to find unique ways for r&r and adventure! Also has great gear and service!

Great customer service! Quality prices and speedy shipping!

Kristen did a great job helping me find the perfect bag for my trip! Patient and very pleasant too!