ZOZI

I had a steal of a deal with a Juicy Van Rental with Zozi. Even though we ran into some trouble with the car over our week long trip to the National Parks. Everything was resolved within a short amount of time and the car worked great. Super helpful people from scheduling to pick up to drop off and during the trip. Someone was always a phone call away and we had the time of our lives. I couldn't recommend this deal or any other deal Zozi offers. If I had a Zozi shirt I'd wear it!

I have used ZOZI on a number of occasions. The site is easy to navigate and there is a great turnaround time on orders. I booked a campervan trip with my friends through ZOZI and the rental was exactly what we had expected. Our campervan road trip was a memorable journey!

I finally found a ski jacket I thought would be perfect and ordered it on Zozi. After it arrived I decided the inner jacket combo wasn't ideal for me. So I returned it free by just putting on the return label sticker and dropping it at a fed-ex box. In the mean time I found a different coat on Zozzi but I couldn't do an exchange due to credit card fraud. So I called a Zozi rep who took
Care of the return, exchange and change of payment source all in a friendly easy manner. No holding, no complications, no worries. They have great selections of good quality products at
Very reasonable prices along with uncomplicated returns and payments. I'm a happy girl.

I placed an order for a Timbuk2 bag back in Jan when they only had one color. Five months later, I notice that they now have the same bag but in a different color. I emailed them asking if I could exchange the black bag that I bought in Jan (it was still unused with all tags attached) for the different color one and the CSR suggested that I make a new purchase for the color that I wanted and return the old bag for a full refund. She even gave me Zozi credits to cover a discount code that I used that was available in Jan. Excellent customer service. Surprised this site is not rated higher. My experience has been on the "Gear" side of the business, not the "Getaway" or "Guru" side.

We were contacted to run an ad in the Orlando area. We were told we had to sign an agreement by July 15 to have our ad run by July 20. On July 18, I contacted Zozi because we could not get the Orlando site to come up.On the 19th of July another representative finally answered our inquiry and informed us that the Orlando site will not be up for 3 to 4 weeks! They misrepresented the facts to get us to sign an agreement and keep us from using another company. We do not do business this way and will not be using Zozi!

I ordered a Timbuk2 rolling bag from Zozi. First off, it was the best price on the web for the exact item I wanted. Second and most important the costumer service was beyond outstanding! When my bag arrived it was not the color I thought I had ordered. I contacted Marika at Zozi and she overnighted the correct color immediately, but here's the kicker... It was completely my mistake! Even after I admitted my error she still treated me as if it was hers! No one does that anymore! All she cared about was me being happy with my purchase. My dad loves this company and now I'm a customer for life.

I purchased two Sherpani bags from Zozi.com earlier this week. Did not receive a purchase confirmation, nor a shipping confirmation. However, when I emailed Zozi to find out the status of my order, I received a response from Rebekah in minutes (literally two minutes at most). She was very professional and very helpful, and provided me with a Fedex tracking number, which showed me that the order had already been delivered to my home. When I got home from work tonight, I opened the package and was thrilled to see my two new bags - in perfect condition, brand-new packaging, and at half the retail price, a total bargain. I couldn't be more pleased with both my purchase and the service I received from Rebekah. While I can't speak to their getaways, their conduct with regard to product purchases was flawless. I would not hesitate to order from them again.

I purchased a deal and was supposed to get a credit applied which would make my purchase half off the price. The credit was never applied and my card was charged the full amount. I wouldn't have purchased this deal at the full amount so I was not pleased. I figured it was just a technical error and emailed them to get it corrected. It's been a couple months and I have yet to receive a response. I have yet to try cashing in my vouchers. I certainly hope they at least work since it doesn't look like I will be getting my money back.

I recently was looking for a North Face Jacket that was extremely hard to find in my daughters size. ZOZI had the jacket and I purchased it on the spot. I needed to change the shipping address and customer service got back to me via e-mail promptly and allowed me to change the shipping address with no hassle and customer support (Marika) was a pleasure to deal with.

I just booked my first trip thru Zozi. I was a bit nervous but sent an email inquiry into their office and within a couple of minutes a already had a response from Alexandra. She answered all of my questions and even offered to call me direct to help me when there office was scheduled to be closed due to the holidays. When I got home that evening I spoke with my husband about the trip and he also metioned that he had sent in an email and was helped immedietely!
We are thrilled to death and on our way to an adventure in Peru at a phenominal price!
Yea!

Like many reviews this was the best customer service I have ever received.

I have loved all the merchandise I have bought from here.

I got a great deal to everest base camp at about half the price. SUCH A GREAT SIGHT. So many cool travel opportunities

Bought a deal for a 5k. Had no problems registering and using the code given. The problem came when the race was cancelled and I tried to get a refund. Sent an email and two weeks later had received NO response. Finally called, twice and there were not any CSRs to take my call. Left a voicemail. I also tried the live chat and again no one was available. Makes no sense as I called during business hours. (11am PST, their hours are 9-5 PST).

Their line that they try to respond to all inquiries within "two hours" is a load of crap. I will never purchase from them again.

I purchased a package from Zozi.com to be redemmed at Perris host air Balloon adventures up in the air however the people Perris host air Balloon adventures up in the air say they can not locate my order and they are very rude and when I go to Zozi to deal with them they do not answer. I have send many emails and made several phone calls that have gone with out an answer. They never return my call and I would like to talk to someone to see what is going on with the $200 I have paid zozi for this adventure. No one responses no one wants to help out and this is bar far the worst experience I have had with any company online. Zozi's provides zero customer service and Perris host air Balloon adventures up in the air provides rude and unhelpful customer service and at the end I am unable to go n this ride because no one wants to take care of it. I would like to get my money back and no longer wish to use the services at Perris host air Balloon adventures up in the air