Awesome customer service. I called in my order and the woman on the phone was pleasant and funny. I was leaving for a trip and was concerned with getting my package on time. She said she would check on which warehouse it would be coming from and get back to me the next day. As it turned out, she gave me a free upgrade to make sure I was good! Thanks again!
The 100% satisfaction guarantee is a fraud. I emailed them and never received any response. The deal they had was to make a pendant and they showed a totally different photo than what was made in class. Very unhappy I wasted my time and money.
I had first an annoying experience with Zozi and then a wonderful one. Two of my purchases expired without my knowing. When I called costumer service they just advised me to contact the seller, which is a annoying. I then posted a very negative comment on here and a few days later an other costumer service rep emailed me and offered me to give me credit for that expired "adventures'". Rebekah was so nice and she really apologized and got me back as a costumer :)
Hi Barbara, I am very sorry our expiration date was not clear. If you could email me at help@zozi.com, I would love to try to help resolve your issue! Please reference me in your email.
Great customer service! In time for my upcoming hiking trip, Zozi (upon my request) shipped my gear earlier than what I had originally asked/paid for! Who else does that?! I will return for future purchases!
This website is pretty cool, offering rather interesting and out of the ordinary fun experiences that you don't see many places.
I've purchased with them multiple times and been very pleased. I had one issue and their customer service was FANTASTIC!
Wow this site sucks. Never buy anything form here. I bought a messenger bag on sale here, and the order went through, no problem. I got an email saying i should receive the bag in 7-10 days. 2 weeks later, I hadn't received anything, so I had to be the one to call them to see what happened. A day later, they finally figure out that they sold out of the bag and they'll just refund me. So... it pretty much took them 2 weeks for a customer to have to point out to them that they screwed up on their own inventory.
Hi Eric,
We are very sorry for the snafu that happened with your bag. We had some inventory discrepancies we were unaware of, when we realized the issues, we did a full audit and notifying everyone who was affected. We have now modified the process to ensure this never happens again. We know it caused an inconvenience for a lot of people and is frustrating. I would love to get your contact information and reach out to you personally. If you're willing to talk, please either private message me or email me at help@zozi.com (reference me)
I bought some voucher from Zozi. They posted that their voucher was 100% guarantee a full refund. I could not redeem the vouchers because their vendor did not want to redeem them. Zozo never refunded my money instead gave me their zozi credits to buy other things from their website. Such a low life business. I did not have this kind of problem with other sites such as livingsocial etc
Hi Doug,
Rebekah from ZOZI here. I sent you a personal message, but wanted to respond here too. While I know this is a year old post, we are paying close attention to these reviews because we want to make our customers thrilled about their experience with ZOZI and we want to learn from past situations where customers were less than thrilled.
I am very sorry for the difficulty you ran into redeeming your vouchers. We try very hard to work with merchants to ensure the redemption process runs smoothly and easily for our customers. I am sorry that wasn't the case. It seems that our guarantee was not made completely clear. You can find our terms of sale here: http://www.zozi.com/terms_of_sale
Nonetheless we failed to help you redeem your vouchers and I am sorry about that. I would love the opportunity to speak with you. If you're willing, please respond to my private message, or email me at help@zozi.com (please reference me).
I've ordered a number of things through Zozi and never had a problem. The only "issue" that Ive had arose from the merchant doing some math wrong, it was quickly sorted out. I can not attest to their shipping, but I can say Ive told all the merchants where I was referred from and they never had anything negative to say. I believe the merchants set their prices and discounts, sometimes they regret giving such a good deal and that is the reason for poor customer service, but that is not anyones fault but the merchant whom offered good too cheaply.
As with any discount or deal, be sure to read the fine print and you will avoid some of the issues listed below. Which to me seem like user error if anything.
Awesome site. Would order from here again. Customer service was the best I have ever experienced. Sent an email before and after I received the product. I needed the package re routed and there was not a problem!
I had a bad experience with a merchant when I tried to schedule a trail ride. I tried to contact the merchant numerous times but to no avail. Zozi jumped right on it and within 24 hours they had refunded my money. Good Job Zozi!
I highly recommend this site. Great customer service and very prompt responses to issues. Thanks again-----Deb S
This site has not just good products and deals, but provided efficient and helpful customer service via live-chat.
I wanted to complete a new purchase (in exchange for one I sent back) and their customer service was able to immediately respond to my query, I did not waste time to complete the purchase. A follow-up email and request of feedback demonstrated confidence and personalized customer service. I followed-up with one more query and the response given was evident that the company values customers!
Very happy with this site! Great selection and some nice sales. I had a slight mix up with my order and Zozi took care of it very quickly and fairly. Absolutely the best customer care I have ever experienced. Highly recommend this site!
This is a pretty new site. It's similar to Groupon but its mainly for adventure and travel. I'm always looking for something new to do outdoors so this will help minimize the amount of searching I do.
I recently made a purchase from Zozi and two days later there was a holiday promotion for 25% off. I sent an email inquiry and within 24 hours received a reply - no hassle, no haggle - that the price adjustment would be made to my credit card. Impressed by the fast and easy response, and the fact that they honored the promotion even though I'd already made the purchase.
Had a great experience with Zozi customer service - ordered snow shoes for an upcoming trip, realized I'd requested too slow of a delivery schedule for them to arrive before it was time to leave for the trip, called their rep... who cheerfully went ahead and put the shoes on a rush delivery for me. Much appreciated that I'll have them in time for the trip (it was the whole reason I bought them). Not to mention it was my first time using Zozi because it so happened that Zozi had the lowest price for the shoes in the first place... thanks again Zozi, very much!
I thankfully stumbled upon Zozi after missing my chance to buy a pair of hiking boots in my size from REI. Zozi not only had the size and color I wanted in the boots, but they also had a better price! Not wanting to miss this great opportunity, I bought the boots on the spot. A couple days later Zozi had a Cyber Monday sale on all gear and after inquiring about the sale, Zozi customer service credited my card the difference.
I look forward to utilizing Zozi for my outdoor needs in the future!
I'd say be careful with this site. I order whale watching tickets for a friend's birthday. They gave me the supposed timeline for migration of the whales. When the time came, I called to reserve our spot and the Captain of the boat told me they haven't worked with ZOZI in over 2-3 years. Furthermore, their boat was being maintenance for the last 3 months. They wouldn't be sailing anytime soon.
So I called for y refund. Got the run around. I keep calling and I got ignored. It's only $50... I mean come on.
Again, I'm very skeptical about this website. At least to my experience, this website is pretty awful. Be careful.
Hey Julio! So sorry for the confusion! I'm not sure what went wrong here, but we'd definitely like the opportunity to make this right. When you have time, please shoot an email to help@zozi.com. We'll make sure to get you taken care of. -Alex
Possibly my fault- I bought a eco tour adventure for my daughter and I, never realizing that it was only good for the next two weeks. OK, my bad. Trying to get a refund now is such a hassle. Called and emailed with specifics and get back generic replies of "we are looking into your request". Haven't been able to get onto the customer service part of the site to even complain. They did send a "how did we do email and when I replied" poorly. Suddenly my complaint and their response showed up. The site is a hassle.And BTW. I just bought a snorkeling "deal" for $50 per person off zozi and then went to the snorkeling company's site and the regular price on the site is $50 per person. It's a scam and I won't be using the site anymore.
ZOZI's goal is to bring experiences to people. We source and screen the best providers of the most memorable experiences in your local market and all around the world. We give you access to world-famous pioneers of adventure and sport, and we equip you with the best gear available. We make it easy for you to get out there and live your passions!
Our prices are based on what the merchant works out with us. Sometimes they include a reduced price sometimes they do not, but what we are trying to accomplish is making experiences accessible to people and letting them know about amazing opportunities in their area (or where they are traveling). We'd love to hear from you- seriously if you have any questions or concerns. You can email us at help@zozi.com or call at 888.969.4123.
I purchased a deal on Zozi in 2012 and am finally getting around to using it. I had some trouble getting the folks at the resort to respond to my inquiries, so I contacted Zozi for some assistance. Alexandra was on the case! Within one day the situation was resolved and someone responded to my inquiries. I used both phone and email correspondence and each time I was answered immediately. Best customer service ever. I will definitely use the folks at Zozi again.
I ordered a jacket from this site, but I received the wrong color. I emailed customer support and they went above and beyond to figure out what happened. They checked the stock in the warehouse, and sent me pictures of the colors they did have in stock. We sorted the issue out really quickly, and even though I returned the jacket, I would defintely order from them again. Best customer service I've had in quite some time.
Overview
ZOZI has a rating of 3.5 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day and return label. ZOZI ranks 2nd among Tours sites.
For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment, and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.
5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.
ZOZI headquarters are in San Francisco, with offices in Vancouver, Canada.
Get Out There™ at www.zozi.com/advance and www.zozi.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ann,
Rebekah from ZOZI here. I wrote you a private message, but I wanted to respond here. Although your review is several months old, I would love to work with you to resolve this issue. We work very hard to describe experiences as accurately as possible to ensure our customers are thrilled with their experience. I am sorry that did not happen. I am also sorry we dropped the ball and failed to respond to you. To be honest, in the past we haven't had enough resources on the Customer Loyalty team to meet our own expectations around what great service should be. We’re actively working on this, everyday.
If you are willing to speak with me, please either respond to the private message with your phone number or email me at help@zozi.com (please reference me).