• ZOZI

Overview

ZOZI has a rating of 3.94 stars from 161 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZOZI most frequently mention customer service, next day, and return label. ZOZI ranks 3rd among Tours sites.

  • Service
    45
  • Value
    44
  • Shipping
    31
  • Returns
    21
  • Quality
    38
3
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What reviewers want you to know

Positive highlights

  • I called Zozi customer service for their guidance and the representative, Marika, was wonderful!

Critical highlights

No critical highlights yet

How would you rate ZOZI?
Top Positive Review

“Great customer service!”

Pete M.
7/15/20

On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!

Top Critical Review

“Stay Away”

Karen t.
10/25/17

We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.

Reviews (161)

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Reviews that mention popular keywords

customer service (83)
Thumbnail of user petem220
1 review
0 helpful votes
July 15th, 2020

On two occasions I was let down by the companies, NOT ZOZI. I paid for as 45 minute helicopter flight from a company in Van Nuys. The actual flight lasted approximately 15 mins! I complained and ZOZI refunded me. Thank you. The other time I went to Fontana Raceway for a session in an open wheel race car. All we did was drive, in convoy behind the lead car, a Mustang for about 7 laps. We came in and I expected to be let loose on my own on the track. Didn't happen! I complained and ZOZI refunded me. Thanks again ZOZI! ZOZI has great customer relations!

Thumbnail of user brianw207
5 reviews
0 helpful votes
April 2nd, 2018

I recommend that if you plan to make a purchase, 1st call the company and verify if they honor ZOZI vouchers with a smile! This is a pretty new site. It's similar to Groupon but its mainly for adventure and travel.

Thumbnail of user karent123
1 review
2 helpful votes
October 25th, 2017

We listed as a company No reservations were made on the site. We paid for a year in advance. They began charging us $100 a month when our year contract ran out. There was no way to make contact with the company. They didn't return our emails. We finally were forced to close our credit card to deny them access. Don't do it. Run the other way.

Thumbnail of user scottb131
6 reviews
8 helpful votes
January 26th, 2016

I had a travel deal that didn't quite work out as expected with a provider (no fault of Zozi) and Zozi gave me a full credit. Two years later, I didn't get a chance to use it due to an injury (I don't need gear, I need experiences!). The credit was going to expire in February, so I called and the customer service person (very pleasant and human) was happy to extend my credit for another two years. I think that's great, and it makes me want to do business with them again.

Thumbnail of user danic13
1 review
3 helpful votes
February 25th, 2014

I purchased a deal on Zozi in 2012 and am finally getting around to using it. I had some trouble getting the folks at the resort to respond to my inquiries, so I contacted Zozi for some assistance. Alexandra was on the case! Within one day the situation was resolved and someone responded to my inquiries. I used both phone and email correspondence and each time I was answered immediately. Best customer service ever. I will definitely use the folks at Zozi again.

Thumbnail of user jenniferg73
1 review
2 helpful votes
August 10th, 2015

We ordered vouchers for travel several months ago. Recently, ZOZI offered the same voucher, with an added incentive (a Go-Pro camera) thrown in. All it took was an email asking if we could also be eligible to receive the incentive, even though we had purchased (and redeemed) the vouchers three months earlier. Not a problem and service with a smile. Very pleased with ZOZI's customer service; next step - is the trip amazing?! Time will tell!

Thumbnail of user lisal84
1 review
1 helpful vote
January 4th, 2015

For the first time some friends and I have booked a girls mini vacation at a spa in Vermont through Zozi. We got a great deal but I forgot to use an extra 10% off coupon that was offered. I emailed their customer service and I received a very prompt and courteous email back where they informed me that they would apply that coupon to my order. Thanks so much for your help. I will be back!

Thumbnail of user donh80
1 review
1 helpful vote
January 17th, 2016

There was some confusion with an order description. One phone call and Zozi solved the issue in a matter of minutes.

The professionalism, courtesy, and good nature of Jessye, their Loyalty Associate made my experience with Zozi exceptionally positive.

This was my first experience buying from Zozi, and they have a loyal fan.

Thumbnail of user stephanies91
1 review
1 helpful vote
September 10th, 2015

I just wanted to give kudos to your AMAZING customer service team. They made my order and exchange seamless and easy. Jessye also sent along a care package with swag to accompany the gear I ordered. She made it personal in her emails and note and really represents how customer service should be handled. I will definitely be a loyal Zozi customer going forward and will spread the word!

Thumbnail of user eunicec1
1 review
1 helpful vote
February 20th, 2015

This site has not just good products and deals, but provided efficient and helpful customer service via live-chat.
I wanted to complete a new purchase (in exchange for one I sent back) and their customer service was able to immediately respond to my query, I did not waste time to complete the purchase. A follow-up email and request of feedback demonstrated confidence and personalized customer service. I followed-up with one more query and the response given was evident that the company values customers!

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Thumbnail of user tammiem2
1 review
1 helpful vote
January 21st, 2015

Not sure I have ever seen this awesome level of customer service before... Quick and personal replies - and always from the same rep. Unbelievable pricing (saved almost $100 on the ski helmet I wanted). Really fantastic company to do business with. I'll be back - that's for sure!

Tip for consumers:
Need to spend $75 to get the free shipping but not too hard to do...

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Thumbnail of user jow14
1 review
2 helpful votes
January 13th, 2015

Zozi went above and beyond to help me find the right jacket for my wife this past Christmas. When the jacket didn't fit and it came time to make a returnThe representative was that helped me was instrumental in easing the process. Now, I'll be a lifelong Zozi member as they do seem to offer that extra mile for their customers… It seems much less like a fly by night deal site and much more like one who cares about the consumers. JRW

Tip for consumers:
Don't be afraid to reach out to them responses are quick, concise, and accurate.

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Thumbnail of user jennym33
1 review
1 helpful vote
April 16th, 2015

I've used ZOZI before for deals and gear sales, but they really surprised me when I reached out to ask a question. Not only did the rep answer my question, she researched different reviews of the product and shared them with me to make sure I had as much information as possible.

I was looking at climbing shoes, and she even chatted with me about the sport and how much fun it is to get into. Really went above and beyond normal customer service. I found the shoes for the same price at a local store, but will definitely buy them at ZOZI if I decide to get them. I really like the personal side of their operations!

Thumbnail of user robo7
1 review
1 helpful vote
August 2nd, 2013

Possibly my fault- I bought a eco tour adventure for my daughter and I, never realizing that it was only good for the next two weeks. OK, my bad. Trying to get a refund now is such a hassle. Called and emailed with specifics and get back generic replies of "we are looking into your request". Haven't been able to get onto the customer service part of the site to even complain. They did send a "how did we do email and when I replied" poorly. Suddenly my complaint and their response showed up. The site is a hassle.And BTW. I just bought a snorkeling "deal" for $50 per person off zozi and then went to the snorkeling company's site and the regular price on the site is $50 per person. It's a scam and I won't be using the site anymore.

Thumbnail of user rebekahb1
ZOZI-Customer L. – ZOZI Rep

ZOZI's goal is to bring experiences to people. We source and screen the best providers of the most memorable experiences in your local market and all around the world. We give you access to world-famous pioneers of adventure and sport, and we equip you with the best gear available. We make it easy for you to get out there and live your passions!

Our prices are based on what the merchant works out with us. Sometimes they include a reduced price sometimes they do not, but what we are trying to accomplish is making experiences accessible to people and letting them know about amazing opportunities in their area (or where they are traveling). We'd love to hear from you- seriously if you have any questions or concerns. You can email us at help@zozi.com or call at 888.969.4123.

Thumbnail of user stephaniec64
1 review
1 helpful vote
September 10th, 2015

Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!

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Thumbnail of user gg92
1 review
2 helpful votes
June 5th, 2017

1- Took 2 hours of 1-1 support to set up my business- so far so good. Offered 3 month trial period. Complicated, but I had good help

2- Got 3 bookings for memorial day weekend!

2.5- Discovered my customers were being charged huge booking fee, in addition to my fee

3- Difficult to communicate with customers. No contact list. No app.

4- Difficult to view calendar. No weekly manifest report.

5- One customer wanted to cancel. It took me 2 weeks to get an answer from tech support about how to do this. The answer was a link to their instruction manual. Which I couldn't find by searching myself. Had to wait for their link. Later I discovered the customer wasn't billed in the first place, so there was nothing to refund...

6- One of my customers trashed the place. Burned my building supplies. No response from Zozi. No Accountability

7- Discovered I have been paid for just 1 of my 3 bookings, 3 weeks later

8- Waiting for response...

DO NOT USE ZOZI

Tip for consumers:
Dont....

Service
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Thumbnail of user andreah47
1 review
2 helpful votes
February 20th, 2015

Ladies bogs boots in plum

The customer service was outstanding; i did something rather ditsy with my order, and through the course of 8 or 10 e mails, over several days, the zozi rep tracked down my item, as it had been sold out. I'm a major on line shopper, and this goes above and beyond any other company i've dealt with. Yay zozi customer service! A+

Tip for consumers:
call or e mail your questions, they will get back to you and follow up!

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Thumbnail of user mf29
1 review
1 helpful vote
January 9th, 2015

What can I say? The folks at Zozi were quite welcoming and accommodating to my wife and I during our time of need. The wife and I recently welcomed a new addition to our family. Needless to say, the birth resulted in an abrupt change in travel plans. Undaunted, we called the staff at Zozi.

Alexandra, the contact person, was responsive to our needs and allowed us to reschedule the trip for a later date. The request was handled in a prompt and professional manner and allayed our fears. Thanks much, Zozi and kind regards. Job well done!

M & R from NYC

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Thumbnail of user kimm110
1 review
0 helpful votes
October 11th, 2015

First by fixing my coupon (which was applied on top of a steep sale price,) and then by agreeing to a return without a shipping fee because of damaged packaging, I feel like this company bent over backwards to make this customer happy. I ended up not returning the item after all and am very happy. Will be repeat shopper---good deals!

Thumbnail of user matthews89
1 review
3 helpful votes
September 26th, 2016

I own a tour company in North Carolina and I received a call from Zozi asking if I'd be interested in trying out their system. I said maybe, but I'm in love my current software with TicketLeap. I told them to call back in a few weeks. However every single day I received a call from "Jacob," as they desperately tried to get me to use their system. I eventually blocked the number they were calling me with but began calling me from a second number. I blocked that number as well but more unbelievably they tracked down my Mother's phone number and began harassing her! Unbelievable! Still debating on wether to report them for this or not.

Thumbnail of user kellyw41
1 review
2 helpful votes
December 17th, 2014

Amazing Customer Service! I ordered some trekking poles as gifts, and one of them arrived without a cap that goes on the tip of the pole. I emailed customer service, and they responded very quickly, stating they did not have spare parts but would look on the internet to find it, buy it, and ship it to me! I have never had customer service that was a 1) a real human, 2) kind, & 3) willing! I am amazed. Thank you so much!

Tip for consumers:
Don't hesitate to contact customer service. There is a real person who answers!

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Thumbnail of user davids231
1 review
2 helpful votes
July 3rd, 2014

I just booked a trip to Nepal through Zozi. I'm really pumped. I think I've booked something smaller in the past with them, but honestly I can't remember... Either way, I always have great interactions with their community managers whenever I have a question. They even send funny and timely gifs too. Seems like a very human company, and they offered a great price on the trip!

Thumbnail of user danielleh14
3 reviews
1 helpful vote
September 21st, 2014

I called about some chocolate making classes and indoor surfing! Does ZOZI offer great combinations or what!:> My conversation with Alexandra made me want to get on a plane (I'm in Texas) and go take her to lunch! She was so nice!:> She told me that as she booked my requests her supervisor came and gave her a high 5! That's it! I want to work there!
Anyway, I highly recommend the San Francisco ZOZI team! If everyone there is as nice as Alex, its true... the ideal working place does exist!:>
I look forward to my next contact with Alex and her ZOZI team!

Thumbnail of user kristig4
1 review
5 helpful votes
May 2nd, 2016

TERRIBLE EXPERIENCE - DO NOT USE THIS COMPANY! We use ZOZI for reservation booking for our business. The old system we used was bought out by ZOZI and we were forced into switching to them. In addition to them jacking up the price (from $40/month to $300/month), they also managed to screw up most of our reservations that they transferred over. On top of that it has been over a week using their services and they should have disbursed several thousand dollars to our account so far and we have gotten nothing. After sending several emails since last Friday, I finally called them on Monday afternoon and was told they wouldn't fund us until after the events actually took place and that was stated in my contract. You better bet I read that contract top to bottom and it DOES NOT state that. In fact, it states disbursements should be within 2 days. Now I am waiting for call back from someone, but it doesn't seem like it is going to happen anytime soon - they have my money AND my customer's money, why would they bother calling back?!

Tip for consumers:
DON'T USE THEM

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Thumbnail of user kennethp14
1 review
0 helpful votes
February 2nd, 2016

Ordered the product on Monday, and received it a day later on Tuesday, at LESS than half of the next lowest price n the internet-included shipping charges. The product was brand new, in its original packaging so I got the real deal at an incredible price.

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From the business

ZOZI’s mission is to inspire people to experience the world and provide best in class online booking software for activity businesses.

For tour, activity and event businesses, ZOZI Advance® is the fastest growing online reservation, payment, and customer management software used by thousands of businesses across nearly 90 countries. For people who crave new experiences, ZOZI.com helps them discover and book thousands of activities and travel getaways, and find inspiring articles by ZOZI Gurus® and experts – 100% satisfaction guaranteed.

5 million people have used ZOZI to discover and book things to do around the globe, purchasing nearly half a billion dollars in activities.

ZOZI headquarters are in San Francisco, with offices in Vancouver, Canada.

Get Out There™ at www.zozi.com/advance and www.zozi.com.

Business History

It all started when ZOZI’s founder and CEO traveled the world and found it surprisingly difficult to find and book local activities and travel adventures. The idea was born to build a brand that stands for quality, ease of discovery, and passion. True to that original vision, ZOZI does the hard work for you: the team sources and screens the best providers of the most memorable experiences to make everyone’s passions accessible, and most importantly, to discover new ones. ZOZI has been named one of the "Top 100 Brilliant Companies" by Entrepreneur Magazine, one of "America’s Most Promising Companies" by Forbes for two years in a row, and one of the "Best Places to Work" by Outside Magazine for four years in a row.

Company Representative

Thumbnail of user rebekahb1
ZOZI-Customer L.
Hey there! The ZOZI Customer Loyalty team is here to make sure your ZOZI experience is as fantastic as possible. If you need anything, you can reach us at yourfriends@zozi.com!

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3.9
161 reviews
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