Every interaction I've had with Zozi's customer service has been outstanding -- they're friendly, helpful and really go above and beyond to ensure that you're happy! For example, when one item I ordered was out of stock, they not only refunded that amount to my account but they also issued a credit for a few dollars more than that to make up for that. Who else does that? I've purchased quality, name brand gear from them at lower prices than most other places and am also going on one of their Getaways to Ecuador next month -- can't wait!