Zoxoro

This site will not respond to about 15 emails requesting a cancelled order due to false advertising - they say they use express but do not and it is not until you confirm an order that you learn they take four days to process it for shipping - $350 spent and still no package - been in transit forever!. They will not reply to emails, and the only number available is to a message bank. I will be contacting consumer affairs and demanding a refund

Yes like all comments below ordered an item 28 06 16 with a promise of 6-12 working days today almost 2 months later still no item, still in transit, still no reply to 4 emails, still no return call, still no facebook message reply... they extend the delivery date every two days on my tracking order and all this time i actually was led to believe it was an Australian company realise after reading all feedback they are deceitful, uncontactable and quick to take your payment. Trust me a zero would be appropriate in ratings!

The first time I ordered an item from this company it took two months to arrive but did so eventually. The second time I was desperate to obtain an item which I could not find anywhere else after the manufacturer cancelled my order. A day later the manufacturer contacted me to explain why my order had been cancelled and I then tried to cancel my order with Zoxoro... they have ignored my emails and phone calls. I'll give them another couple of weeks to send the item or cancel the order and I'll be contacting Consumer Affairs. It looks like I'm down about $230... but I've now learnt the lesson. NEVER AGAIN and I would NOT recommend anyone else use this site.

I'm sorry to say you can add me to long (and ever growing) list of unhappy Zoxoro customers. I ordered a Christmas present for my husband (in early Nov 2106) which had an estimated delivery date of 3 weeks (plenty of time for a pre-Christmas delivery, I thought!)... It did EVENTUALLY arrive in Feb, but I was charged twice on my credit card for the exact same item that I only ordered one of. When I did eventually receive the goods, it was brown, when I ordered black! I've been trying (unsuccessfully) to get the matter resolved, but have been given the complete run around for nearly 5 months now. Thankfully, the item was less than $50, but it's not the point. I ended up being charged twice (almost $100) for an item that wasn't what I ordered in the first place and didn't even arrive in time for the occasion it was purchased for. These people are complete@#*! Holes.

Skip this store, they only post the product if they feel like it. These unprofessional people took my $155 for a product, and never sent it. Then when I contacted them asking where it was, why was it taking so long, I received NO response! Not one piece of acknowledgement that I'd contacted them! I shop online prolifically, I'm not inexperienced.
Extremely unprofessional THIEVES! Do not shop here. I'm contacting Dept of Fair Trading.

We ordered scientific equipment for Zoxoro weeks ago. Their 'tracking' is not showing where your order is, it is just their own made up graph. The order never arrived, we got an email after several requests for updates that they could not deliver the order. We hope we'll get a refund one day.
They have an Australian website address but are not an Australian company, another misleading piece of misinfo. Many other review sites also slam this company. My advice: do not use them.

DODGY & FAKE!

Fake items, Fake Tracking numbers, Fake company.

This company operates by earning money off interest of tour payment they hold for 3 weeks.
Heres the process-
They list FAKE items, will then provide a Fake Tracking system & Tracking numbers that dont exist, and then advise they are refunding your payment.

You eventually get your money back after 3 weeks but they are making a fortune off just stuffing everyone around.
SHOP ELSEWHERE, Dont let them rob anyone else.

If you like honesty, integrity, good customer service and prompt delivery times, then stay the heck away from this company.

At first glace, they deceptively give the impression that they are based in Australia (Australian messagebank number and email address which fails fraud detection tests). Don't fall for it.

Also their internal 'tracking' system is baloney and doesn't marry up with the date that they actually dispatch the goods.

For example, I was told weeks ago that my item was dispatched only to find it was finally dispatched just a few days ago and is STILL in America, waiting to make the journey abroad to Australia.
So all that time I thought it was in transit (based on their lying automated email updates) it was probably sitting in some warehouse on the other side of the globe collecting dust.

I have requested a bank charge back and will be forwarding a complaint to the ACCC.