ZoxoroReviews 37

I ordered some shoes recently and initially all looked good - regular update emails and texts. However; eventually I received an email saying they had been undeliverable ( I have a PO box, so I do not understand this) and were returned to the company and I would be refunded. I HAVE been refunded so no issue there but they have not responded to any of my emails or 'phone voice message to advise me as to why they couldn't deliver. So no, I wouldn't recommend a company that is uncontactable if there are any issues. A friend was recently impressed by their stock but I'll be recommending to her that she doesn't order anything. Sadly my order was for something I can't find anywhere else and had been looking for for years:-(

Ordered an item from Zoxoro 2 months ago and like many other reviews I have read have experienced the same outcome. Zoxoro's Customer Support rep "Sheila" simple response is that the item is with the delivery contractor and simply keep checking the item using their tracking program. What a lot of bull $#*!. The company is not located in Australia as They lead you to believe but the US of A.

ORDER FROM THEM AT YOUR OWN RISK. 1star is an over rating.

ORDED ITEM ALMOST 50 AGO, THEY RARELY REPLY TO EMAILS LET ALONE PHONE CALLS, WHEN THEY DO REPLY ITS THE SAME BLOODY TEMPLATE OVER AND OVER AND OVER AGAIN!
THEY LIE AND FOOL YOU INTO THINKING THEY HAVE AN AUSTRALIAN BASED COMPANY! HATS OFF TO THEM THO THERE ENTIRE SCAM SYSTEM IS VERY PROFESSIONAL AND BELIEVEABLE! IVE CONTACTED ACCC, POLICE AND FAIR TRADING AND 2 OF THE ABOVE BOTH SAID VERY SIMILAR THINGS ALONG THE LINES OF "WE ARE SICK AND TIRED OF THE SHEER AMOUNT OF COMPLAINTS BEING MADE ABOUT THIS COMPANY"
I SHOULD HAVE KNOWN BETTER WHEN I FOUND THEY DO NOT ACCEPT PAYPAL AND ONLY CREDIT CARD!
AHWELL ITS MY HARD EARNED $500 IVE LOST AND MY BABY STILL DOES NOT HAVE THE PRAM AND I CANNOT AFFORD ANOTHER ONE YET!
KARMA WILL GET PPL LIKE THIS!

If you like honesty, integrity, good customer service and prompt delivery times, then stay the heck away from this company.

At first glace, they deceptively give the impression that they are based in Australia (Australian messagebank number and email address which fails fraud detection tests). Don't fall for it.

Also their internal 'tracking' system is baloney and doesn't marry up with the date that they actually dispatch the goods.

For example, I was told weeks ago that my item was dispatched only to find it was finally dispatched just a few days ago and is STILL in America, waiting to make the journey abroad to Australia.
So all that time I thought it was in transit (based on their lying automated email updates) it was probably sitting in some warehouse on the other side of the globe collecting dust.

I have requested a bank charge back and will be forwarding a complaint to the ACCC.

We ordered scientific equipment for Zoxoro weeks ago. Their 'tracking' is not showing where your order is, it is just their own made up graph. The order never arrived, we got an email after several requests for updates that they could not deliver the order. We hope we'll get a refund one day.
They have an Australian website address but are not an Australian company, another misleading piece of misinfo. Many other review sites also slam this company. My advice: do not use them.

Skip this store, they only post the product if they feel like it. These unprofessional people took my $155 for a product, and never sent it. Then when I contacted them asking where it was, why was it taking so long, I received NO response! Not one piece of acknowledgement that I'd contacted them! I shop online prolifically, I'm not inexperienced.
Extremely unprofessional THIEVES! Do not shop here. I'm contacting Dept of Fair Trading.

This is an update on my previous review,, I purchased some stools in September, I tried to cancel the order in November as the stock didn't arrive, It's now March, Yes 6 months later and I have woken the company up by having my bank contact them, they tried to deliver them in February, I would not accept the items and I was very clear I didn't want them. A few weeks ago they agreed to refund the money,, its now the middle of March and they have not done so. I am hoping no one else fall for this fake company I doubt I will see a penny of it,, so i am going to go legal now. Please be careful