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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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It was ok. Evidently, they want me to repeat it. IT WAS OK.
Great service The material of the top is soft and very comfortable. It fit perfect, great color of pink. Love it
It is a good store with good customer service. I loved the dress, mistakes can happen in everything, unfortunately, the seam of the dress on one side has loose threads and it was not finished correctly, so I had to return the garment, the whole change process was done without problems and quickly.
Terrible search filters/function. Hard to find things, and actual products are lower quality than expected
Very easy to navigate the categories. Easy to find what I wanted. Effortless check out.
Website was easy to navigate and shopping/check out was also super easy.
The blouse that I acquired in this online boutique is my favorite, the size is perfect and it fits me very well. I love the design, it has very soft material and is fashionable.
I love Zolucky! I've been shopping zolucky for almost one year now and just love, love, love their clothes! Thanks for everything Zolucky!
I try to stop shopping, but here I am again buying cute stuff for me and fun and nice stuff for my hubby! Love it!
Shipped on this site many times - absolutely love it - products are cute, comfy and quality products! Will continue to shop here!
It took me several tries to complete this order. Every time I went to my cart it had items in it that I did not put there. I unchecked them, when I came back to the cart they were in there again. Very time consuming and not user friendly.
I love the comfortable styles available here. And it is so easy to pick, check, and ring out. =)
Makes finding items easy, short simple steps to choose what you want, check what you have chosen, and check out with several options available.
Better description of the material if the clothing. Material was not what I expected. Need pictures of the back of the clothes. And maybe some bigger models to model clothing.
Easy shopping, great prices, nice stuff but shipping is really slow in comparison to other sights.
Easy shopping, great prices, nice stuff
I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.
These were advertised as sweaters, but are actually t-shirts. Good for the price, but not what advertising led me to expect.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I had to fiddle around quite a bit to get the app to recognize that I wanted a black and a rust version of the same sweater. Instead, it kept taking me to other pages. I did get it to work, but it took perseverance which I expect many don't want to have to use.
Ordered several things. The one item I ordered in Large, came in as small, even extra small. Very disappointing. Another piece was too large so I gave it to my sister. So... then I got an email saying that it would be more trouble to send the small item back to CHINA, so would I take 15% of the price paid... 3.54? Not really happy. Won't be ordering from them again.
I bought a jacket online here and was very impressed with the service. I got so many compliments that it was great to be able to go to the website a few days later to buy another one. I would definitely use this website again.
I have always been to this online store when I need a dress asap. They always seem to make the impossible possible. Either to buy a dress or also to add parts and pieces to make my dress a show.
Easy shopping.
Horrible long shipping time. Darn near forgot I had ordered the shirt.
I like your clothes, so many to choose from, so cute. I will be back again with my husband. He will buy me something to. Again thank you. Have a lovely evening.
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Thanks for your support. For the items you unwanted, we would suggest you remove them rather than just uncheck them.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!