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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I could not figure out how to navigate your website for returns. My guess is that it's intentional
This is what those super cute distressed denim shoes actually look like! They look nothing like the picture and are so horrible looking I can't even wear them! Waste of $40! Will NEVER buy from here again!
The difficult part is getting my bank not to block my payment. I have liked everything I purchased from zolucky. Thanks
My bank has informed me that you are an overseas company and due to fraud protection I have to "get permission" from them to place an order. It would have been nice if somewhere on you site you would mention this fact.
I had high hopes that items would fit better. I did end up giving a couple tops to my mom and sending one item back
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing and return issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Not a good fit. Try to return they gave me 6. And change to a 101. Order. Stated they are in china. Address too far, to ship back for a full refund.
When placing order it must not have qualified for additional discount even though it was promoted
When filling out my order and address- a message came up and said that I qualified for additional 3 dollars off- at checkout- this was not reflected in total- please advise- Thankyou
It took too long to receive the merchandise. The dresses are not same quality, nor the look that I saw on line. The dresses are very cheaply made.
I was very upset with a couple of the dresses. The Two dresses that I loved the look on line, was not the same look when I received them. They look so cheap I'll Never wear them.
I tried and tried to put in the 10% off or the other codes that were offered to me and it just kept coming up with a whole lesser amount. I communicated with someone who got back to me 3 or 4 times and said to put change by my order--nope never worked. Not a good shopping experience. I liked the pants I received but the jacket was more like polyester and I did not really like it. Mittens were OK.
I tried and tried to put in the 10% off or the other codes that were offered to me and it just kept coming up with a whole lesser amount. I communicated with someone who got back to me 3 or 4 times and said to put change by my order--nope never worked. Not a good shopping experience.
Great shopping experience! You've seen the last of me
Thank you for your feedback. Sorry for any inconvenience caused.
Could you tell us more details about your shopping experience? We will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Good experience overall. Item description is excellent.
Shipping time was very slow- a full four weeks
Good experience overtall. Item description is excellent. Shipping cost is high.
Had to pay close attention to sizing as often items were plus sizes but it wasn't clear in the description; some items were a bit more sheer than appeared in pictures (mostly white colored items) and description didn't warn of that; had to order a fairly large dollar amount to get free shipping; otherwise, TONS of fashionable and cute clothes with wide range of variety!
On the website some of the clothes weren't clearly marked as plus sizes unless you looked at the bust size for small and/or what the tag said in the descriptions.
The clothes didn't seem to be off the same high quality as depicted in the online ad. I was disappointed and chose to return them. The return policy is convoluted to put it mildly and due to the high shipping cost, rather than returning, zolucky rep offered me a small percentage cash back rather than full refund: this is what Kathy said in an email to me, word for word, (I copied/pasted it) on 5/28/22 -> "We will process the 25% refund to your original payment method in one week." I'd gladly change my review to 5 if & when this happens.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the return issue and we will make a big change soon.
And sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I've never purchased from this company before but the reviews were positive. Look forward to the same satisfaction experience.
I like the fact that the site was easy to buy. I was happy with the quality.
The shirt I ordered was much larger than a normal medium and so is way too large for me the two expensive to send back. Also, I thought the material was cheesy and did not look like the photo at all. I did appreciate everything else about the ordering process, just not the product!
Advertises "Easy Return and Refund"
To receive a refund…You are required to pay the shipping costs to return the items to CHINA! Which is ANYTHING BUT, an easy return!
Very easy to shop on this site, super user friendly.
There are a lot of items to choose from, but I was hesitant about ordering from this on-line company. I could not get to the chat on-line to ask questions about potential returns. I followed the instructions to make a return but nothing ever came of it. I tried several times. I will not order from them again. Too bad, some of the items were very nice.
Thank you for your feedback. Sorry for any inconvenience caused.
We reply in 24 hours, if the problem still not be solved, please contact us by email. And we will forward your feedback and keep improving our products and services.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I just place a new order. There are a lot of items to choose from, but I am hesitant about ordering from these on-line companies. I could not get to the chat on-line to ask questions about potential returns. We will see how it goes...
I have had bad experiences with online retail companies and I have learned the hard way that not being aware is my fault, not theirs. I now look for signs that an online company cares about my protection and is not looking to steal from me or allow anyone else to do so. This company fails at step one, "https" signifies that the site "uses SSL or TLS to encrypt all communication between a client and a server and to ensure integrity and confidentiality of data between the user's computer and the site".
NOPE not Zolucky. I emailed to ask about this and here is the response
"We attach great importance to the protection of customer information. At present, in order to prevent customer information from being misappropriated, we will encrypt customer information and will not store or process it on our servers.
If you run into any issues, please do not hesitate to contact us at *******@zolucky.com"
So, we are to trust their internal "encryption" and if (when) there is an issue we can email them. Sorry, not for me.
Thank you for your feedback. Sorry for any inconvenience caused. We`ll forward your sincere feedback to relevant departments.
Could you please tell us your order number so that we can help you solve the problem.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The dress was nothing like the picture. Just a plain dress with no ruffles etc like the pic.
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality issue and we will make a big change soon. Hope to see you again!
And upon checking, you have enjoyed discount. Please note that pre-sale, flash sale and final sale items cannot be combined with any other discounts and multiple discounts cannot be used at the same time.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
You offered up to 50% with emailed address and gave 10. Bummer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!