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The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
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Love your styles...
But, delivery time -- all the way from Honk Kong is WAY too long a wait for me; takes about 4 weeks.
Also, I do not like the fabrics -- all man-made, which means 2 things:
-- they Don't breathe while wearing them
-- the fit is 1-2 sizes too small
I would not recommend these products to others
Easy to navigate site with wonderful sales :)
Love the cloths. There's so much to choose from. Ordering was easy and the items came as expected.
Alot to look through but had fun looking.
Love the items there's so much to choose from.
A lot to look at. But found what I liked. Very nice.
I appreciated that a 50% is being processed to cover the items that were defective. I really like both pairs of shoes - the pink sandals and black shoes. The rest of items are not usable and not at all like the pictures.
So far, I have loved everything I have ordered from you and all but one were sized as expected. The colors and prints are great and the tops are all very comfortable and easy to clean.
This is my first time buying from this website. I liked the great choices available. I was excited to receive my merchandise (although delivery took long on some items) and Was pleased with most of my items (one item looked very different from what I ordered). Over all it was a good experience.
This is my first time buying from this website. I liked the great choices available. Can't wait to get my merchandise.
1st time purchase returned due to none fit correct and bought 3 diff sizes
Easy first time user of site. Clear. Attractive. What you see is what you get. Timely shipping. Thanks much.to follow,
The dress I ordered was horrible. The front hem was 4" longer than the back hem. The waist was 3" higher than where it was supposed to be. The sewing was atrocious! Never, NEVER again!
The website was easy to use. I did choose the sizes a size above my normal because i was afraid the material would cling on some. I'm a "hippy" 12/14, and glad i did. One shirt was big, and neck line on two dresses is, but the fit thru the hips is comfortable.
It was very difficult to make purchase as the prices kept changing and the percentage discount was extremely confusing.
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website and the display of the discount.We will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered 3 dresses in the size I normally wear but seems I should've went up a size.
I registered before and it didn't take my info. So I tried registering again and it was so slow. Didn't get the discount.
I was looking for a light blue dress with some flowers or decorations. I found three on your web site and finally decided on one. I ordered it and it was delivered to me. I tried it on and it was perfect, just too long, but my daughter can shorten it for me.
The dress is not as exactly depicted in the website but it is good enough to keep.
Part of the order was missing and was basically told that items were shipped within the order. Sizes varied ridiculously from item to item. Cheap materials, not worth the time and money to shop. Very disappointed and the return process is such a hassle... I will take the hit, but will not be doing business with this co again.
Clothes did not fit. Not true to size.
Gave away. Past history store did not want to receive return and offered half price for reimbursement
I was charged 4 times for the same order. The bank declined each charge.
The shirts I ordered came and they were quite large in size. I was surprised, I could have ordered a medium size. That was very nice. I would love to order more, but the reduced price shirts cost $10 shipping even when mixed with regular price shirts. That seems very expensive to me.
Sizes do not conform to U.S. sizes. Return system is terrible. Have to pay for shipping again to return it to China, which exceeds the purchase value, or they offer a refund of 15% of purchase price to keep it! Total rip off!
Thank you for your feedback. Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue,and we will improve our return issue.
We will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Confusing to use hard to understand order instructions took. A long time to figure out ordering process
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website and we will make a big change soon. Hope to see you again!
If you have any question when ordering, we recommend you could contact us by email or online chat. And we will help you solve the problem.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Confusing to took a longtime to figure out ordering process
Answer: I agree they make it so much trouble to return the chemical-laden items, you just give up! I will never use them again. Not worth it! Order from a respectable vendor instead. I just lost over $100.-- Lesson learned.
Answer: Since I paid and didn't receive my order, I'll have to say it's a scam I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: It'sbeen 20 days my parcels been shipped yet after 1 Dec it shows all shipping has stopped! When will I get my order and where is it? Tracking says it's in township NJ as of the 1st but it stops there?! No further shipping notifications?! Order # HBIIE00127371
Answer: The garment is manufactured in China and you have to send it back to China, which often costs more than the item.
Answer: Since I never received my order, I'll have to say they are a scam. I ordered on October 2,2020 ( see my review under L. A.) and they refused to help. I just learned that you can dispute the charges but there's a time limit. The suggestion is that the company is waiting you out until you can't dispute the charges anymore and then there will be nothing you can do about it. I'll be looking into the Federal Trade Commission today.
Answer: I also ordered 11 items on November 5th, 2020. Have received 4 of them and it's 12/20/20. There are some sitting in Maryland for 3 weeks now(per tracking information). Email is the only option to communicate. As mentioned above, they say you have to return it to china, and PAY shipping, but it came from California(which you can NOT return to). I was offered a 15% cash refund to keep them instead of returning them. What I got was completely different looking, and yes, very cheaply made and looked NOTHING like the pictures. I spent 197... would get $30 back, and STILL be out $167(which is should not cost to return)... HOWEVER, 3/4 of my order is not here... and you HAVE to return your order within 15 days to get your money back, so I would have to return things in multiple shipments. As mentioned above. Shady company, do not order from the. Sorry.
Answer: This company is nothing but a scam... seriously... don't waste your time or money on them.
Answer: Sorry to keep you waiting. You can track your order here https://zolucky.com/order-query
Answer: You will receive a copy/paste email that they do not return anything to China. They may offer you a 15% refund but that is likely a lie as well. This company produces knock off items of poor quality that are soaked in smelly chemicals. They are one thing only - GREEDY. Just want your credit card, no refunds. They are not a legitimate business, but no regulations in China is my guess. Buyer Beware! Shop Elsewhere!
Answer: Sorry for any inconvenience caused. Your items may be shipped sepaately due to different processing time. Delivery time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-15 Business Days. Could you please advise the order number so that we can check for you? You can also email us and we will be able to locate your order with your email address. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers. Stay safe and have a good day!
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing and return issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!