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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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I previously wrote a bad review about the submission process with SheIn. However, things have changed and your customer service department has been very kind to my concerns. They gave me my money back and they wanted to make sure I was happy. Approved by customer service.
I love this website, I am absolutely delighted with my dress. It looks amazing and fits perfectly. Also, the shipping was fast, I received it after two weeks and they shipped. I was satisfied!
The online customer service is great. Last month my order didn't arrive (it got lost in the mail) and customer service sent my order back with free express shipping. The clothes are also of great quality. I was not disappointed.
You get what you pay for but the quality is good. You can make returns without problem! That's the best part considering that most websites take weeks and I receive my order within 10 days on average with free shipping (I do it at least once a week).
Great affordable, charming and modern clothing. I definitely love shopping online here. I would recommend to anyone who wants to buy affordable clothes
This site is terrible. 1 item of my 5 item order from Oct (it's December now) hasn't come, and a godawful sweatshirt (that is not a sweatshirt it's a polyester shirt, see picture) came yesterday. The quality is inferior. I have tried to return things but they just send you to a bogus format telling you to go back to the website, give the model description of why you want to return it... etc. Which I did and they never got back to me. I've attempted twice. I think they are wasting time to eat up your 15 day return window. The sizes are cheaply cut, if you aren't super slender don't buy. These will fit a small preteen figure. Chinese sizing for certain. THE PICTURES are better than reality. When you see an A line shirt, it's not, it's a boxy fitting top. Very ugly. The shirts aren't tunic leangth in the tunic style pictures. They are extremely short, much higher than the crotch. Trust me. I will never buy from them again. Absolute garbage. Probably cost them 2.00 to make each item. I will post an example of what a sweat shirt (that is polyester!, who would expect that?) arrived yesterday, two months after ordering, that is boxy, cheap and plain ugly.
UPDATE;
Just got a message today that they won't accept the return -too late. SURPRISE SURPRISE. The item I got
TODAY they won't take back either. This place is a scam. BEWARE. I'm calling the BBB and my credit card company to file a claim.
I think this website is a great place to order clothes. I am never disappointed. The prices are great and the quality is fabulous!
I love that they have such a good website to look good, super excited to browse here, I am happy to enjoy these clothes and keep them forever.
I love this online store I never shop in person anymore and it is just amazing but I want more clothes because I see the same and shop online every week with my friends and we want to see more.
Fabulous clothes at incredible prices! I found this online boutique on the internet, the offers were incredible! Thank you!
This has been the best online experience of my life. The online service is friendly. The prices are staggering. The clothes are so cute. I am so happy to have found this online boutique!
Website with cheap clothes of incredible quality! I love everything I have bought from you! So happy to shop online without any hassle!
This sight is a fraud. You do not get the item pictured, I ordered US shoe sizes and their conversion chart is way off and received shoes that are a size and a half larger than what I ordered. The quality of the products or worse than dollar store items. Customer service response but with crazy answers. The shipping us to return is more expensive than what you paid for the item, because it Hass to be shipped back to China. Do not order from this site you will regret it. It is a total rip off. I am convinced the other reviews are fakes.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Easy to navigate website, dress design I bought here was not easy to come by. The sizes are consistent with what I expected, I highly recommend them.
I love this website, great clothes and incredible prices! They have so many different options online! They have great accessories! I will return to this website again!
Easy to navigate and use website. The staff is friendly and the clothes and accessories look great and amazing, the quality is higher than I expected for the price.
I am so obsessed with this website! I can't think of a more stylish and addictive way to dress for events. I have bought 5 times and I can say that I have been really satisfied Now I am in love with a coat, They really make me feel very good.
I bought a dress for a wedding and was very impressed with the service. I got so many compliments that it was great to be able to come back a few days later to buy another. I would definitely use this website again.
Super online boutique from start to finish. The sweaters I ordered, effortlessly, were beautiful and arrived flawless. I will definitely use them again. Thank you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!