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Zolucky Reviews Summary
The company has garnered mixed feedback, with some customers appreciating the unique styles and reasonable prices of their clothing. However, a significant number of reviews highlight concerns about poor product quality, misleading representations, and extensive delivery delays. Customers frequently report difficulties with returns, including unexpected shipping costs and lack of timely support. While a few positive experiences were noted regarding customer service, the overall sentiment leans towards dissatisfaction, suggesting that potential buyers should approach with caution and consider the risks associated with purchasing from this company.
This summary is generated by AI, based on text from customer reviews
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This is my experience with Zolucky: I ordered some very beautiful clothing on their Website and I have been receiving items from my order in separate packages. The clothing I have received however is definitely not what is shown on their Website. I was very disappointed because the clothing is a cheap imitation; some of it didn't even have the same patterns. When I reached out, I was given the option to send my order back to China for a refund. This would have cost around $30 to $40. The person with whom I corresponded said they could offer a 15% refund if I'd rather not ship it. I took that refund and just decided I'd have to take a loss and learn a lesson. Their customer service is very nice but it's not honest to advertise one thing and deliver another.
I love the clothes from this online boutique, and also the fact that the shipping is very fast. I'm not used to shopping online. So far I have not had any problems with the orders placed.
All the clothes here are perfect, good fabric, measurements and everything is according to what is reported on the website.
To put it briefly, I love my purchase from this online boutique, I will buy again. This is my website to check out clothing fashion trends regularly!
In my opinion, it is the best clothing store on the internet! All purchases are in the latest trends and I am always satisfied with the quality :)
I have been shopping for several items on this website, and so far it is the best online store I have ordered clothes from so far, the pieces are of good quality and look like the images on the website.
Clothes beautiful, of good quality and super trendy. I bought all my clothes on this website for a year and I am very satisfied with the customer service after sales. I always choose this website for clothes shopping because it's great :)
My experience was excellent. The sweaters were perfect. The size of the cloths is suitable and the shipping time is about 2 weeks. Very nice online store!
Order a size 8.5 shoe they mailed a size 5 shoe. Asked to exchange it and they said they don't do exchanges. Told me they would give me a 10% credit. I will never do busy with this company again. Took over a month to receive a pair of shoes that are way too small due to their mistake and want to give me 10% back. Save yourself the trouble and don't use this no good company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, for now exchange request can only be processed as return request. We`ve sent you our solution by email/message. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I just received my purchase, a nice long dress, perfect for the weekend, for now I am satisfied with my online purchase here!
I love buying clothes at Zolucky, their sizes are correct, very feminine and current designs and the quality of the clothes is surprising!
Their clothes are of good quality and at an affordable price and they always deliver on time. I love this online boutique
My whole online experience was great, I love clothes and the website is amazing. I love ordering clothes from here, it looks great on me
I love all his clothes. Buy again online here today and I was more than impressed. I bought a bunch of clothes and I know they fit me perfectly!
I love the affordability and refund policy of this online boutique. I have placed orders several times and have not had any problems with the payment and delivery process of my clothes.
The online service here is always ready. Once I calculated my size, I will always trust that it will fit me. The material of my new dress is of excellent quality, I looked at the details and it is true!
The order was sent and all goods were of very inferior quality. The sizing was not proper and the material was printed. Sweaters were barely of t-shirt weight and looked NOTHING like the images - and the descriptions were inaccurate. Customer service refused to deal with these issues and would only offer a discount and/or have us ship items back - shipping costs too high - and at that they make final determination as to whether they will refund! Not at all impressed
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
Items need to be returned to our fulfillment center and buyer is responsible for return shipping. You can learn more about our return policy here https :// zolucky. Com/information/Returns%20%26%20Exchanges.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Nothing is as shown
Terrible fabric
NO REVIEW IF MORE THAN ZERO CAN BE TRUE
PAYING PEOPLE OR MAKING UP GOOD TEVIEWS
FROM CHINA
COST TO RETURN INCREDIBLE
STAY AWAY DONT EVEN THINK OF BUYING
I TOOK CHANCE BASED ON TEVIEWS AFTER TWI YEARS NOT DOING IT
II WAS SCAMMED TO
GARBAGE
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we found that you`ve filed a dispute, we`ve processed refund for you. We`ve sent you our solution by message, but we did not receive your reply. Looking forward to hearing from you.
We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I have been shopping here for more than 2 months, the clothes they offer are very modern and elegant. I always make sure to check other customers' reviews and photos and check the size charts before ordering and I am never disappointed. The clothes are unique and I always get compliments when I wear them.
I have ordered from this website 2 times so far and I love the nice and affordable clothes they have. The size is small sometimes, so it is better to increase one size.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!