Would have given -1 rating if available! This "religious" based company has a little tiny box on the bottom of the order form that makes you a VIP member and automatically charges you almost $13 a month for nothing! I didn't discover this until recently and have racked up over $300 in charges. They only refund six months worth. Total BS…. Especially from a company supposedly "faith" based. Well I've lost all faith in them now! Stay away!
Items received were very small, low quality and not well represented. Cross ring is child sized. Faith necklace small, stainless not silver, chain makes neck itch and burn. Waited weeks and weeks for shipment. No tracking given even when requested. Website signs you up automatically for their VIP club and auto bills $14.99 month. Buyer beware!
This is the typical site that once you buy something you're locked into a membership fee that you had no idea about. 2 1/2 years I didn't notice 14.99 a month. Shame on me! I paid almost 435$ for nothing. Obviously, I'm not the only one by the looks of their reviews. I asked for a refund and they would only give me 6 months worth. About 90$.So they took me for about $345. Ironic the products they sell are based on faith. How awful to do that to people.
I ordered one necklace and they sent me three. Charged me for all three. Then they started charging me a monthly membership fee of $12.95. I had to call 7 times to get through. While trying to cancel with someone in another country she kept asking me to go to their website and look at all there products. Terrible quality. BEWARE!
I ordered several Faith Necklaces in Jan 2020.
Since then I have been billed $12.47 for an alleged membership I didn't know I signed up for!
They are scammers. By buying the necklaces they will continue to bill you monthly. And the necklaces were very poor quality.
I ordered 2 necklaces in August, then noticed that they drafted my bank account a month later for $14.99, I found out that this is some sort of membership that I had no idea I signed up for. I canceled the membership but didn't get a refund. I don't care for companies who have sneaky under handed ways like that. No more Zoe's loft for me.
Read the fine print. There is a membership fee of 14.99. They auto charge it to your payment method. The product was low quality, and then surprise... have to deal with trying to cancel a bogus membership and try to get a refund.
Do not order from them... them put a membership fee of $14.99 which is hidden somewhere in small letter that they automatic charge to your credit card And they will not return your money. To me that is being dishonest
I bought two necklaces through this company. The next two months I got charged a $14.99 membership fee that I did not authorize. I contacted the company and told them I did not authorize this and demanded a refund. The membership was cancelled but I had to threaten further action before they agreed to refund the two unauthorized charges. I will see if I get the refund. This company sells Christian items. Obviously the owners are not!
They said I signed up for a membership! I did not but they started taking 14.95 every month. Very nice when I called but I am not sure I will get refund... wait and see... Necklace was nice but why would I want a membership
I purchased some necklaces for Christmas and just realized, months later, that I have been charged $14.99 a month for some membership that I get nothing for and was not aware I was going to be charged! $89.94 to date more than the $60 jewelry purchase! Ridiculous! DO NOT PURCHASE!
Membership Fee!
Why? For a retail store. The box is check you have to un check it or you join.
I paid them $74.82 before I knew.
I orser on my phone did not notice it. On a computer it very easy to see.
But it Scandaliste.
I ordered the Faith charm with the necklace, to later find out I was enrolled in a VIP membership!. Apparently there is a checkbox which has to be unchecked to not become a member. I spoke with the customer service specialist and asked her what services are provided in this VIP membership? I mentioned to her that I did not have a priest or pastor come to my home to speak about FAITH! I was able to get the credit back for the months I was charged this ridiculous charge. Will never buy from this company AGAIN!
Ordered a shirt, charged in November, then dec. 21 charged another fee to my account, no refund, I will never buy from them and warn others of this practice. Horrible experience
I purchased 2 necklaces which were nice and they arrived promptly. However, they added an annual membership with no charge to the purchase so I was unaware. Until I got notice they had charged a monthly fee to my credit card. Shoddy, deceptive business practice! Don't get tricked.
I placed an order for a necklace in March for Mother's Day. Necklace arrived timely and appeared as pictured. I was later charged a $12.47 membership fee that I did not intend to sign up for. Whether I just didn't read the fine print close enough or they signed me up for something I didn't request, I'm not sure. I have since cancelled said membership. I also made a comment on their Facebook ad and a it does not show in the comment feed. They only allow positive reviews. Will never order again!
Ordered the faith necklace back in May 2020, nothing wrong, no issues. Now its June 30 and I have a pending charge of $12.47 from my account which from what others are saying it's for a membership fee that's not listed or mentioned anywhere on their sites.
Update: Received a call back from Zoe's Loft. They are cancelling the "membership fee" and giving me a refund of the $12.47 charge.
Made an online purchase back in January and have yet to receive the present for my gf's birthday. Called and left 2 messages and sent numerous emails only to be reassured that it takes 4-6 weeks from the time I placed my order until I receive it. Well it's been 9 weeks and still nothing.
I wish I had read everyone's review prior to my purchase. Apparently they sneak into signing you up for a membership upon your order which charges you $12/47/month. There was no confirmation or request to sign up for membership upon ordering - it's a low ball way to sucker you in. Of course when calling in to dispute, you are placed in a holding pattern which is quite ridiculous.
Bought the Faith necklace which was nice but starting getting a membership fee
Taken out of 14.99 which I was not aware of. If it was something I missed it was very sneaky!
There was no confirmation or notice of this monthly membership and after threatening them they
Took it off. Will never order from them again! Beware!
Overview
Zoe's Loft has a rating of 1.2 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zoe's Loft most frequently mention membership fee, faith necklace and credit card. Zoe's Loft ranks 164th among Custom Jewelry sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members