Zillow

To Whom It May Concern,

I want to thank Mr. Craig Brown for helping me and my aunt through the refinancing of her home. He made us feel very comfortable in our dealings with him. He explained the process and the documents in a way that we could understand and follow. The best part for us, other than him being patient with us, was that he got the loan done when other banks turned us away.
I can't him enough.
Sincerely

Paulette Williams

I could not list my home and customer service was unresponsive. I submitted my home for sale, received the confirmation call, then nothing happened. Over a week went by with no response. Thankfully, Facebook Marketplace is a great way to reach potential buyers and my home sold without Zillow.

This is a horrible company that destroys housing values and should be taken completely off the internet. Zillow is a leach. They really do not warrant even 1 star however this site requires at least 1 star in order to post.

As a Realtor, I have been amazed by the arrogance of the people trying to sell you on advertising with their site. Extremely pushy and condescending. One even said if I didn't see the wisdom of signing a 12 month contract with Zillow, I must not be much of an agent. (I have closed more than $100 million).
Then when I thought I had negotiated a 6 mos contract, I discovered right at the last minute that the deal included an automatic renewal for another 6 months. Now, somebody please tell me how a 12 mos contract is different than a 6 month contract with an automatic renewal for another 6 months with the same terms? It was just their sales person doing some fast talking. Fortunately, I caught it just in time and cancelled the deal. AGENTS: Be careful with them!

Zillow leaves a lot to be desired but it's a good place to start researching. The visuals alone do that.

I wish they would add a feature that allows searches by the number of levels a house has--one story; two stories (or more); unfinished basement; finished basement, etc.

The thing is, a LOT of us are getting older and only want to consider a one-story home. Falls are a concern, but even more than that is the day-to-day difficulty of climbing and going down stairs.

Zillow is a great site for finding out area property information and values. The data regarding taxes and sales dates, etc. is very informative, however, their valuation of properties can be a bit off. Most likely they base their valuations on previous sales and their estimates are general. If you are looking for property valuation use Zillow for information and then check with several local real estate professionals for the true estimates of valuations. If you are searching for increasing values in a depressed market, the market can change for the better much quicker than reports on Zillow.com. Zillow does eventually catch up though.

As a listing agent, I find it downright pathetic that Zillow takes all of our hard work, photos, listings, descriptions, and measurements and then charges us agents to have our name next to it. And for everyone who says the agents never respond, let me tell you, when I get 10 emails a day for a $18,000 listing (I'm not kidding) and I reply to each of them within 10 minutes, regardless of the time of day or night and I never get a reply from my reply. After 3 months of that, and countless emails, you just don't care to take the time to look into the properties "window shoppers" any more. (Half of the stuff on Zillow is wrong anyway, If it's any kind of deal, its usually long gone by the time you see it.)

My experience of adding two listings for rental is just ridiculously horrible. After I add the first listing, it is showing on the search but the detail info and photos belonged to another home. You report the problem but there is no response.

"The purchase of the Dogwood Mountain house was about as easy as it gets. Michele helped negotiate our offer in a speedy and effective manner and organised our closing in a way that was beneficial for both buyer and seller.

It is a pleasure to work with Michele; she is knowledgeable, pleasant and very professional. She remembers details, always returns calls, and manages to make excellent, constructive suggestions in a subtle way".

So my house with 5200 sq ft living space, with high end finishes, plus a 3200 sq ft framed out basement with a finished wine cellar and 3 car garage is worth only $40,000 more than a 3200 sq ft house with no basement and a 2 car garage. Both sitting right next to each other on 20 acre parcels with killer views. Zillow is useless in my book. Perhaps it has some value in a densely housed area with cookie cutter tract homes, but for anything else it isn't worth the powder to blow it away.

I posted a For Sale By Owner listing 12 days ago. I received a verification call and email. Their site says it will be posted within 72 hours of verification. It's still not posted. I filled out a complaint form on their site about a week later and received no response. I tried to call - not possible to talk to a human being. To "chat electronically" with someone I have to subscribe to a service. When I was an real estat agent - I payed this company many thousands of dollars a year. I also collect rent on a property through them, but they hold my deposit for about a week. They are all about making money and care nothing for the consumer or even the real estate agents who are their customers!