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Illinois
1 review
5 helpful votes
Follow Marilyn H.
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I have had terrible problems with Zillow. One time I was unable to remove the property I had listed for rent. A property I had for rent a year ago is still listed though I tried to remove it multiple times. Now we have our home for sale and can't change the photos. There are duplicates and triplicates online. Hate this site.

Date of experience: July 6, 2017
Kentucky
1 review
0 helpful votes
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Kate in Green Cove Springs, Florida
December 1, 2022

Hey Folks. Ms Kate with Zillow in Green Cove Springs is absolutely AMAZING! She was very professional in showing the home I considered and declined due to location, but suggested alternatives in a manner that encouraged my pursuit further. Give That Woman Respect and Love!

Date of experience: November 29, 2022
Michigan
1 review
6 helpful votes
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I am a orofessional home stager and thought it worth listing my service but my business never shows up in the PRO listings. I continually contact them but they never fix it. Don't waste your time with a free business listing.

Date of experience: March 10, 2014
Ohio
2 reviews
13 helpful votes
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Zillow provides costs for homes without taking into account the many features of a house or the neighborhood. Zillow cannot calculate the true worth of a home and people and sellers are being put at a disadvantage when setting their price. Zillow underprices the value of homes, period.

Date of experience: May 18, 2015
Arizona
2 reviews
1 helpful vote
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We have recently had the pleasure of working with Kristen Gavelek from HomeSmart as our agent in helping us find a home. The service she has provided has been tremendous. Kristen has been professional in all aspects of our process. We began our search with a used home and then made the decision to purchase a new home. Through both processes, Kristen's follow up and initiating appointments for us has been exceptional. We would highly recommend her as your realtor for finding your dream home.

Date of experience: April 28, 2021
Germany
1 review
4 helpful votes
Follow Cynthia M.
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Wow, what inaccurate information. I put my home for sale up there for about 20K less than the Zillow estimate. Then a few months later my home is mistakenly listed as "not for sale" and the zillow estimate of my property dropped about $90K! To fix this I have to pay for a listing, of course. That's how Zillow makes money. Wow, so no data on this site is accurate.

Date of experience: August 2, 2013
Texas
1 review
0 helpful votes
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Zillow's estimate for my home is less than $200,000 of my home value while you look around and compare my home with the same price Home my house looks a lot nicer. We renovated the entire house and spent around 200k. This website is so unfair and cannot be trusted!

Date of experience: June 26, 2023
Pennsylvania
1 review
2 helpful votes
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Scam
April 9, 2017

Zillow will take your account info and send it to Realtors who bid for your phone number. Half the accounts they sell to Realtors aren't even interested in buying said home.

If that weren't bad enough they have so many outdated/nonexistent listings because the have no incentive to get rid of them. If a person clicks on it they get to sell your info to a realtor so why update it.
They are scamming both ends of the real estate market and not helping anyone find housing. Their estimates are also total crap because people are more likely to go through them if they give an unrealistic estimate

Date of experience: April 9, 2017
New York
1 review
5 helpful votes
Follow d A.
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Zillow and trulia are the same company and they have listed my home neighborhood incorrectly and refuse to correct it, they say it is a mapping issue, bs, my home is for sell and they show the neighborhood as a vey undesirable area... it is seriously hurting my marketing ability I would like to contact other homeowners in same area to file a class action against them.

Date of experience: August 23, 2016
Illinois
1 review
0 helpful votes
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To alleviate stress of moving and all the process steps; definitely contact Realtor Frank Ritucci. Through Zillow, Frank is enthusiastic, informative, and works with you from start to end with your purchasing process. Thanks Frank!

Date of experience: June 13, 2019
New Jersey
15 reviews
30 helpful votes
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It's just like any other review site. They don't like bad reviews and will find a reason not to post them. They protect the businesses, in this case the realtors, not the customer.

If you put too much detail, which is often necessary to tell the story, they will say it doesn't comply with the guidelines. When you try to pin them down and ask, they are onerous, obstinate, and won't tell you why it doesn't comply with the guidelines or what needs to be taken out. Often, upon reading the guidelines, you find the review does comply.

The rules and guidelines also aren't applied consistently. I even had one review that got posted that I went back and edited to change a timeline. The edited version was rejected.

Date of experience: March 10, 2023
Texas
2 reviews
8 helpful votes
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Zillow sucks
September 2, 2015

This company has some incredibly stupid people. Every time I use it they do something to my account. They deleted my pictures the last time, this time they deactivated my account. I am so fed up with them. Last summer my rental property was worth 25,000 more than this summer and USAA has always had it at the same amount. So Zillow wants me to lower the price and they will list it I'm more places. REALLY what if it's worth more than they list it?

Date of experience: September 2, 2015
Florida
1 review
3 helpful votes
Follow Kathleen W.
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I placed an ad on Zillow on March 12,2011 to sell my lot. I paid $ 39.95 for the ad to run for 180 days. A few days after I checked the site. I could only find my ad if I typed in the exact address of the lot. It was not on any of the 10 pages which listed homes and lots in Sebring. I also checked 'lots/land' not listed there either. When I e-mailed Zillow I was told that my lot was contained in the map at the top of the page. A few days later I checked again and found my lot. I got busy with other things and did not check again until 4/19. Again, no ad. I e-mailed Zillow and was told someone would contact me. Not having heard from anyone, I checked the ad again today (4/21) No ad! I went into 'my account' and it showed I had no ad listed. I e-mailed Zillow and again I was told someone would get back to me. They took $ 39.95 of my money and did not provide the service they promised!

Date of experience: April 21, 2011
Florida
1 review
4 helpful votes
Follow Tom S.
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This is a real clever site. Great for Realtors. If you are a homeowner listing your property, your zillow zestimates, show your property worthless. But if it's a realtor listing with the same comparable, wham o, their property is zestimated for a lot more. I have sold many properties in the past, and have never seen a site like this. I have com parables, property tax estimates, recent sales, and property appraisals, to prove this. The site is a meat market for realtors. List at your own risk in the information age.

Date of experience: October 6, 2013
Nebraska
1 review
9 helpful votes
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I would like to let buyers and sellers in the Storm Lake Iowa area Know of a Dedicated and Helpful Real Estate Agent. Joanne Peters of Century 21 has been working with me on selling my home in Early Iowa about 15 miles from Storm Lake. Not only did she show my home but actually found a family that was perfect for this home. The home is quite big and was perfect for a big family that needed the room for growing children. She took the initiative to show my home to the family and with her help, we were able to work out a contract to initially lease the home to them, and finally sell the home approximately 6 months later. With her help it worked out as planned and the family is extremely happy with their new home. Very Nice, Professional and will Look out for your best interests. I would recommend that anyone moving into the Storm Lake Iowa to look her up as your Real Estate Agent.

Date of experience: August 4, 2015
California
2 reviews
6 helpful votes
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Many of the properties aren't even updated correctly, like those showing available are many times already SOLD, and that results in wasted time going to go see it only to find out it's not on the market! The listed price isn't even real; it's their "zestimate" you get the real price after a lot more wasted time! And the pricing doesn't even account for nice views, which raise the price or new remodels, etc. Very frustrating and a complete waste of time, time that I don't have, after working a full time job!

Date of experience: April 19, 2018
Maryland
1 review
0 helpful votes
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7603 Vicar Street, New Carrollton, MD Rental Property: Attention new Rental Seekers. When reviewing this property, with interest to rent, please get clear information on the lease and the expectation of the lease information after a year. The renewal process will be your biggest focus point. I requested, after my year lease was fulfilled, about a month to month new lease and I was denied. Dont assume this rental will be month-to-month after the year lease has ended. Do your research on this property realtor Glenn.

Date of experience: July 27, 2018
Texas
1 review
5 helpful votes
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Zestimates Hurt property
September 20, 2017

As an appraiser and home sales, I had my property removed. I have a home worth over 250,000 all brick on acreage and they had it at 88,000.00 I had it removed. Its ridicules, you say its not an appraisal, yet you call it one, you provide comps, though not truly comparable, like an appraisal and you put a value on the property. If I did that the owner could sue me for and turn me into the state for not doing a ethical report.

Date of experience: September 20, 2017
Missouri
1 review
0 helpful votes
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NOT ANSWERING MY CALLS
September 7, 2021

I am trying to sell my house and my account has apparently been deactivated for reasons I do not know. I have called the Zillow HELP line and no one will answer the phone. It is crucial that I get back into my account to correct the phone number on my house listing, and to add more recent pictures.

Date of experience: September 7, 2021
New York
1 review
7 helpful votes
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Scam, Scam, Scam
June 13, 2016

I just canceled my account with Zillow.
Zillow is a BIG scam, all they want to get Money Money Money from the agents.
They change their rules by going with impressions and changing after to a zip code percentage whatever it suitable for them, because I think it helps them to get more profit.
Zillow pread this poor lead to 4 agents and you have to fight for it, and by the way their leads most of the time are not real or dont exist.
They don't keep their promises. I have a horrible conversation explaining them what they had promised me and they did ONLY for a while, instead doing it for good. Scam! Lie!
When I spoke with a representative, she put me kind of down by saying several times that I am the last agent in line of the agent for my zip code, that I had only 2 sales and keep insisting me to spend more money to buy a zip code percentage or change a zip code. I am very upset, kind of angry that they put me down.

Date of experience: June 13, 2016

Overview

Zillow has a rating of 1.6 stars from 583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1203rd among Real Estate sites.

service
93
value
90
shipping
9
returns
9
quality
89
+36