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Pennsylvania
1 review
0 helpful votes
Follow Rich G.
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3 times I have requested to get more information on a property. 3 times a Zillow Rep called me, asked me if I was ready to be connected with a Realtor. 3 times I was disconnected. Terrible service a complete fail and a waste of my time.

Date of experience: July 15, 2018
Texas
10 reviews
81 helpful votes
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Great site for checking out data on neighborhoods in terms of house prices based on tax assessment. If owner claims their property, can update site with more information about the property. Can use site to find real estate to purchase, can also use this site to advertise the sale of your house. Very helpful bird's eye view of neighborhoods with rough property lines and all house values showing, zoom capabilities though birds' eye view imagery is more current than zoomed in pictures. As i enjoy looking at real estate, i go to this site often when a house in the neighbhorhood goes up for sale.

Date of experience: October 25, 2009
New Jersey
1 review
15 helpful votes
Follow Alice B.
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I'd like to start out by saying that I've been recently trying to sell my home and noticed that Zillow's estimate on my home has been consistently dropping in price while my neighbors home value next door has been over valued. I'm basing this on square footage (my home has 2250 sq ft and my neighbors house has 1750 sq ft). I have a four bedroom house and my neighbor's house has three bedrooms. My house has so many more amenities than my neighbor's house I just didn't understand the process by which they arrived at these numbers so I wrote them. BIG MISTAKE! They told me that they will be using new data to re calculate estimates. Instead my home value has continued to de value and my neighbors house continues to increase in value. There is approximately $70,000. Difference right now. Do not rely on Zillow, they grossly miscalculate home values and do not correct their errors when it is brought to their attention; they almost seem vindictive!

Date of experience: October 21, 2014
California
1 review
0 helpful votes
Follow T P.
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Zillow is flooded with property managers, so don't waste 35.00 on their application. 90 percent of their listings are property managers. This makes their application a waste of money.

Date of experience: February 6, 2024
Texas
33 reviews
126 helpful votes
Follow Caitlyn S.
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Easy to use
August 30, 2018

I love that it shows me the zestimate (Zillow estimate) of how much I would be paying a month and that it is easy to navigate and filter to what we need. My only complaint is that I have reached out in the past to agents and never got any responses except for one time and it wasn't the greatest interaction. Other than that it is easy and useful, I just recommend using a Realtor you know or local to that area.

Date of experience: August 30, 2018
Texas
1 review
0 helpful votes
Follow Dayanand S.
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If you are in the market for a home stay clear of zillow owned homes. Their contract teams are hard to work with and they will refuse to address any issues with the homes. They will not pay for repairs. Zillow may claim a lot of good things in the seller purchase disclosure saying they they fixed and replaced a lot of items in the home to lure potential buyers, but in reality they are very negligent and do not even inspect the homes they sell to make sure their contractors have actually fixed or replaced the items they haver mentioned in the seller purchase disclosure. In the end the buyer ends ups with a home full of issues if they are not careful and conduct a through inspection.

Date of experience: December 15, 2021
California
1 review
3 helpful votes
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WASTE OF MONEY$$
August 3, 2022

First off, they don't screen the callers, you never know if they have an agent, no listings ever, only buyers, then they purchased Show Time, I had agents, yes agents using the make an appointment on the dashboard and two were agents, then I had a client, only got one lead the whole month of June, I could go on and on, horrible leads, over the top costs, I will be considering a law suit. Anyone want to join me?

Date of experience: August 3, 2022
Ohio
1 review
2 helpful votes
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I don't think their rating site is helpful. I wanted to publish a warning about castlerock reo, which by the way castlerock raves about their Illow reviews, but they would not let me because castlerock was the seller and not my agent. This is concerning because castlerock is not anyone's agent, they are a foreclosure seller that process a risk filled contract to the buyer and works without buyer representation. Very risky and should be called out. Is zillow biased? Can they be trusted? How many negative castlerock reviews have they rejected? We can't be sure.

Date of experience: July 24, 2017
California
1 review
3 helpful votes
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There are 3 houses for sale in my area. They are about 400' from each other in the same gated community. The 3 houses has about the same sq. Ft living area ( two has exactly the same sq. Ft.). They estimated one for $681,267, the other one for $605,421, and the third one for $645,032.
The smallest lot and the poor quality home has the estimate for $681,267.

Date of experience: July 20, 2016
Pennsylvania
1 review
5 helpful votes
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I was shocked to see grossly inaccurate info on Zillow suggesting my $322K home sold two years ago for $60k! One place on their site they say my home is worth $322K. On their little map of my neighborhood, they say it's worth $60k. This all because of refinancing info they were provided and completely botched. Now, they want me to jump through all kinds of hoops to get them to correct their mistake. Imagine the hassle if I try to sell my home and people look at the error-filled Zillow site and see their grossly inaccurate claims and actually believe them. Awful.

Date of experience: February 23, 2014
Georgia
1 review
5 helpful votes
Follow Bob S.
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Recent numbers are changing massively, sometimes weekly, with no basis in fact.
For example, a house across the street from me, two doors down, just dropped from $590k to $520k over the past week with the entire past history price chart revised as if the high valuation (which was consistent over many months prior) had never existed.

The strangest and most clearly defective part is that this house sold last month, just closed and the new owner moved in over the past weekend. The sale price was $588k. How could it suddenly be worth almost $70,000 less? It can't. Zillow is calculating on defective formulas, using bad data and is unreliable and dishonest in reporting past valuation and valuation trends.

Date of experience: July 2, 2014
South Carolina
5 reviews
59 helpful votes
Follow Ef B.
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I have listed a rental on Zillow in the past 10 years without any problems, but in the last 6 months or so, they have declined to not post because my rental no longer fits into their formula... I guess - who knows!. BUT they are quick to add you to their affiliate sites which you have no choice in and those sites are worthless! I do not know what changed, but I for one am disgusted. I have gone round and round to try and figure them out... And on top of all they do not even have the courtesy to e-mail me with the problem to offer a suggestion and on and on. I did not find out that my rental wasn't posted until I sought out the listing because I wasn't getting any responses to the same listing I've used successfully in the past.AND they have no place in their settings or account management to delete the relationship. I am so sick of them - I do not want this or the other rental listings I have on their site to show at all!

Date of experience: September 23, 2019
Texas
4 reviews
32 helpful votes
Follow Lou S.
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Who is Zillow working for zestimate low sellers cannot achieve there price to high buyers pass. Is no one at Zillow making sure sold properties are taken down this is terrible in lawyer or auction listed properties. I used a FSBO site to sell a property and even they did not mark the house as sold. Now the realty site made me sign a contract that I needed to contact them every ten days for updates or else my listing would be removed and they could lose their MLS license. So how is there no accountability here. Without a penalty no one seems to care. The forclosure listings are big offenders of this the banks and lawyers dont monitor their listings.

Date of experience: December 28, 2017
Maryland
1 review
8 helpful votes
Follow kelly t.
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They have dropped the price zestimate on my house by $100,000 in the last 7 months. So it is now only two grand over what I paid for it, 10 years ago... Even though my neighborhood has exploded the last few years, new development all around me, literally. You can't even get a "lot" in my neighborhood, for more than 60grand of their zestimate. And my next door neighbors house, who has exactly the same house, is listed as having 2 more bedrooms and 2.5 more bathrooms? I had contacted them about multiple listings of my property and to remove interior photos from 4yrs ago. They sent me some bs form letter about their algorithms. The worst!

Date of experience: June 28, 2014
Indiana
1 review
6 helpful votes
Follow TRacy W.
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I looked up our home information on Zillow, and the home info is wrong, the house is undervalued by about 125k. We live in a subdivision in a rural area, so many of the homes are a little cheaper, but we built a custom home, with granite counter tops, ceilings, walk out basement, cherry cabinets, etc., and they have valued our home at 258k, The cost per scare footage to build is more than that. Whoever does these Zestimates, needs to have some common sense.

Date of experience: June 8, 2014
Oregon
1 review
2 helpful votes
Follow Teresa D.
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Zillow is just another mega company with poor customer service. I tried to list my house as a FSBO and was told I had to produce the title.
I can list it with a real estate agent without producing the title. I truly wish there was a better option than Zillow.

Date of experience: July 6, 2018
California
1 review
11 helpful votes
Follow Mike R.
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I am a statistician and I can tell you that their algorithm produces invalid results. Anyone in my profession would view the fact that they publish such reaults as unprofessional. The fact that the results injure so many people makes the behavior unethical. (No surprise given recent reports of harrassment and discrimination.) I challenge Spencer Rascoff to change his ways; if he doesn't, I challenge those injured by him to find a Congressperson to regulate him under commerce and consumer protection laws.

Date of experience: December 23, 2014
Indiana
1 review
0 helpful votes
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James Chappell.
December 16, 2021

My Husband and I had been searching for a home for 3 years. We found our recent purchase on Zillow, the realtor who contacted me was James Chappell, of Mission Realty in Princeton Indiana. James is a wonderful realtor. He went above and beyond to help us through the process, it had been 30 years since we purchased our first home, so we were pretty green. He was always available to answer any questions I had and was always professional and knowledgeble and was more than eager to help in any way. James is the best realtor that we have worked with and really cares about his clients. If I ever decide to make anther purchase I will use James as my realtor and will recommend to family and friends. He turned what could have been a long and painful process into a learning experince for me. Thank you James for all your hard work. Kathy Jones Princeton Indiana

Date of experience: December 16, 2021
Indiana
1 review
5 helpful votes
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Carrie Taylor a Cressy and Everett agent is very disrespectful and shows unethical behavior. When it comes to Mold in a house be careful she is dishonest and hides the truth and will fight you so you DONT get your earnest money returned when you are totally in the right even with professional proof. She does not respect a contract. I am very disgusted in many ways with a few Brokers and this agent. I will NOT recommend Cressy and Everett to no one.

Date of experience: October 19, 2017
Ohio
1 review
12 helpful votes
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Zillow grossly overrated my home by 70k when I bought it in 2008 from a bank and in rough condition. Now with over $ 50k in improvements, they have grossly undervalued its value (they diminished 1/5 of its value within the last 30 days although home sales prices are trending upward in this area.). Similar houses in my area are selling in the mid $160k range, and they priced me at $115k. When I contacted them, they provided a canned and useless response. The result is that I own one of the larger and more updated homes on my street, and Zillow has it listed as a fire sale.

Date of experience: September 17, 2014

Overview

Zillow has a rating of 1.6 stars from 583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1203rd among Real Estate sites.

service
93
value
90
shipping
9
returns
9
quality
89
+36