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Hawaii
1 review
9 helpful votes
Follow Bill C.
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Zillow always came in lower than what I thought properties were worth. I am selling my property and got offers 20% higher than what Zillow says. If your a seller don't listen to Zillow and look at market itself and if your a buyer don't listen to Zillow or you will miss your opportunity and get outbid on potential dream house.

Date of experience: April 13, 2015
Kentucky
1 review
5 helpful votes
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Zestimate
August 29, 2019

OUR FAMILY posted house for sell on Zillow.com and in 5 day price of our house changed 3 times for no reasonable reason! From 202,000 to 251,000 to 200,000? We got our own appraisal and get price over 50,000 more not only of professional appraiser but on REALTOR.COM also, but Zillow shown 50,000 less. What a SCAM!
We tried to contacted them, but only got automated respond. It algorithm, not us. If you don't know how to do it right, don't do it!

Date of experience: August 29, 2019
Pennsylvania
3 reviews
17 helpful votes
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I had a bad experience with a realtor... but he had only five star reviews, so I submitted mine, respectfully and within guidelines. Little did I know that my review never, never was published, and he continues to have only five star reviews. What a joke.

Date of experience: July 7, 2015
Georgia
1 review
8 helpful votes
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Zillow liies
February 5, 2021

Have have asked Zillow/Trulia to take my home pictures off of their website. My home has been bought a year and 2 months now. They refused and said any MLS can contact them and take it down. We are not in good standing with the Realtors because of the unprofessional way our home was sold. RealtySouth called and now their saying it has to be the Realtor that sold the home. They are in total violation of our privacy and Attorneys has been contacted.

Date of experience: February 4, 2021
Virginia
2 reviews
3 helpful votes
Follow Prentis M.
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I just looked up my house. I have no vinyl floors yet zillow said I did. I have hardwoods and stone tile downstairs. There is carpet and stone tile upstairs. There was no vinyl when I bought the house ten years ago. Talk about not updating their info! The picture of the outside isn't even updated. I can't imagine how this will help buyers or sellers. I personally wouldn't waste my time with zillow.

Date of experience: August 9, 2017
Florida
1 review
1 helpful vote
Follow Lorraine S.
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Lina Lopes(Douglas Ellerman)was just wonderful. She guided us every step of the way in selling our home. Starting from the moment she came to our home to help us sell our house, we knew she was the person to help us through the process.No matter where she was if we called with a question, she got back to us right away. She was always cheerful, and has a very positive personality, very professional as well. Has a great team behind her.not only did she gel sell our home, she also helped us find a condo at a very good price. She is #1, and I would recommend her to anyone who is looking to sell or buy. Thank you Lina, your the best! Lorraine and Ralph

Date of experience: September 13, 2015
Florida
1 review
0 helpful votes
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We were very satisfied to find our new home through Zillow. We were able to view and compare all areas we were looking at. Thanks to A&D Mortgage Co. For closing on our property fast and painless. Their team was very professional, easy to work with, they communicated with us for things we needed our attention on, they were very friendly and nice. Very pleased to work with A&D Mortgage! Definitely recommend A&D Mortgage for any closing transactions!

Date of experience: January 5, 2022
Illinois
1 review
3 helpful votes
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They don't want factual information and they are very inaccurate on their estimates. For example, I am actually renting my house for $150 a month more than their estimate, but they didn't want to know that. It is a very harmful website because their lowball numbers actually lower property and rental values. They refuse to say where they get their numbers from, but obviously they don't it based on reality.

Date of experience: January 8, 2013
Ohio
1 review
4 helpful votes
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THEY DID NO SHOW NO CALL
October 13, 2017

I found a house for rent 1603 Harrisburg pike Columbus Ohio on zillow online made a appointment to see house online then called cause they didn't email me to confirm a man called me back a day later and said I didn't have a appointment then said he was showing several people the same property to be there today 10/13/17 at 1:00. I was alittle over 5 mins early and stayed until 1:10 with no 1 showing up. I called the number who called me and they are closed leave message. Didn't leave message but their business sucks and whoever owns this property I hope you see this.

Date of experience: October 13, 2017
Colorado
11 reviews
51 helpful votes
Follow Gladis G.
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Zillow can be just plain fun! Check out what it says about your house. Check out what it says about your brothers house. Even check out your nasty neighbors house. It can be very informative as to last sale price. Not all areas are covered. There is a real lack when it comes to rural areas.

Date of experience: September 1, 2011
Virginia
1 review
8 helpful votes
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My wife and I saw a home on Zillow that we absolutely loved. The Zillow "zestimate" was very close to our target purchase price. When the agent met us at the home, we realized that Zillow was not even close to the actual value of the home. Only about 500k too low! After further investigation, we discovered Zillow is regarded as a joke in the market. Don't waste your time with this site!

Date of experience: April 7, 2014
Texas
1 review
1 helpful vote
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Waste of time
November 26, 2022

I requested a showing after not being able to contact a realtor. The Zillow rep said they would call. They texted me and said they could contact anyone. I stated that I could not either which is why I contacted them. They kept saying they would call me back in an hour and half. I asked why? What would be different in an hour and a half. They did not answer that but kept pushing that they would call back. I stated that I did not want to waste my day. Very unprofessional and never got a call. Just a bunch on mind numbing texts.

Date of experience: November 26, 2022
New Jersey
1 review
6 helpful votes
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* - UPDATED - Zillow has corrected the problem so I changed it from 1 star to 4 stars...
I am trying to sell my home and Zillow seems to be going out of their way to stop it. Something changed about 45 days ago and they changed their map where my house no longer shows up correctly. When you look at the map of the city, my house does not show for sale (that hurts while I am actively trying to sell it). If you type my address in, the for sale listing does show up, but the map is off by 2 miles and it shows the house is sitting in a lake. Ever since they changed their map, my house has dropped in value by $40,000 (probably thinking that since their map shows my house is located in the middle of a lake, it is a flood zone). I have called Zillow and had to leave a voicemail and they have not called back. I left a message on their "Report a problem with the listing" section of their website. If it gets corrected timely, I will change my review to indicate such.

Date of experience: March 16, 2018
Florida
1 review
7 helpful votes
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Horrifying
September 24, 2018

The people recruiting realtors will promise you anything to get you to sign up, once you have joined Zillow. What they tell you is all a lie. I did not received what I was promised nor was the way they said I was going to.

Date of experience: September 24, 2018
Virginia
1 review
3 helpful votes
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Our quality built home is in a poor mountain rural area and the Zestimate only compares the size, #of bedrooms and baths, not the condition of the comparables or other attributes that the home and property may have. Zillow constantly reports, "homes like yours sell for $xxx, xxx" that is always well below our asking price. It is impossible to contact Z to adjust the Zestimate.

Date of experience: April 8, 2017
California
1 review
7 helpful votes
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Recently I had confirmation that Zillow uses an algorithm to estimate the value of premises based upon neighboring data, EXCEPT when they integrate feedback from local real estate agents. I wrote about this several times, however without concrete proof until I met a real estate agent that told me how I could buy a house for less by submitting his "estimate" online and then the price would be "correct".
While I wrote this to Zillow, no response nor adjustment ever came, so there is or a definitive fraudulent action going on to the advantage of a limited number of people or there is willful negligence in not correcting the issue. I am not the only one but probably thus far the only one who put this as internet fraud.

Date of experience: February 9, 2014
Texas
1 review
1 helpful vote
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Lousy Customer Support
December 30, 2022

Started a premium rental account with Zillow. After renting the property (on Apartments.com), a free subscription, I tried to cancel my Zillow subscription. There was no customer service option to speak with anyone. You can only leave a message. So after leaving several messages on their voicemail service. Still, no call back. I again attempted to deactivate my account on their portal, only to discover that my account has been disabled because of too many attempts to deactivate it. My only recourse was to contact my credit card company and cancel my card so as to stop any future attempts to charge another month of crappy service. My suggestion: Apartments.com. Zillow's customer service doesn't exist. And if you start a premium subscription, good luck cancelling it after you find a renter as it's like pulling teeth-painful and the teeth remains there.

Date of experience: December 30, 2022
North Carolina
1 review
3 helpful votes
Follow H D.
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Zillow has had incorrect information about my house for at least a few months now--ever since I discovered the site, at least. I have tried to contact them so they can correct the information, but they are not returning my emails and have not fixed the problem. For some reason, they put on their site that my house sold for $10,500 back in 2008. I have lived in this home since the end of 2006, and have never sold it. I only refinanced it this year (2013). I can only think that they must have my home confused with my neighbor's, since that was a foreclosed home. Either way, they are not fixing the problem. I would NOT rely on Zillow for accurate information.

Date of experience: November 11, 2013
Virginia
2 reviews
8 helpful votes
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Zillow Sucks!
May 9, 2017

Don't bother going by the reviews on Zillow, they only post good reviews of the agents on their site! I filled out the thing 4 times and every time they had some crap excuse they gave why they couldn't post it. Fine the last time I let them know how much they sucked in the review!

Date of experience: May 9, 2017
Florida
1 review
9 helpful votes
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Bogatov Realty Inc
April 17, 2014

Bogatov Realty Inc. signed up for Zillow leads service in December 2013.
We signed up for 2 zip codes- ******* and ******* – total cost per month $2500
The contract commitment is a minimum of one year.
That's a total of $30,000 for the year.
Since December we did not receive one real lead.
Most of the phone numbers and emails are wrong and there is no response.
The leads who responded are out of state and are just looking around.
We asked Zillow to stop our contract. The cancelation fee is $6000.
This is a horrible service that does not provide any real leads.

Date of experience: April 17, 2014

Overview

Zillow has a rating of 1.6 stars from 583 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zillow most frequently mention real estate, customer service and home value. Zillow ranks 1203rd among Real Estate sites.

service
93
value
90
shipping
9
returns
9
quality
89
+36