Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
I used your site on 17 March 2025 to update my CV, and a payment of R39.95 was made as a once-off payment for the 14-day trial. Today (31 March 2025), my account was debited for R385.00 without me agreeing to a subscription. Further to this, the fact that we are using your site to build a CV to get a job means we are unemployed and do not have a lot of money for a subscription of this nature. Please refund my R385.00 with immediate effect, as I did not agree to a monthly subscription from you, and this is a scam. I have seen many reviews of people that have experienced the exact same problem, to which your replies state that they were refunded. So I expect my refund to be processed ASAP, failing which, this will be reported to the BBB.
Ive updated my resume with Zety.com and they charged me R39.99 for the update. This was a once off fee. Right now they have debited an amount of R385 from my account.
I need this money reversed ASAP!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
FIRST THEY GET MONEY FROM MY BANK ACCOUNT WITHOUT ME KNOWING IT, ALL I WANT IS A JOB AND NEEDED THAT CV BUT NOT INDICATED THAT IT IS A SUBSCRIPTION ALREADY. SECOND I'VE CALLED THEM THEY KEEP ON CANCELLING MY CALLS. I AM IN PANIC ALREADY BECAUSE OF MY EMPTY BANK ACCOUNT AND MIND THEM THAT'S A SAVINGS. IT IS SO UNRESPONSIVE, UNACCOUNTABLE!
Hello,
Our sincerest apologies for the delayed response and for any inconvenience and frustration this has caused you. We understand your concern regarding the charges and the difficulty you experienced reaching us. We value your business and are truly sorry that your experience fell short of your expectations.
We have located your account and confirmed that it has been canceled. No further charges will apply, and you should have received an email confirmation regarding this cancellation.
Furthermore, we have reviewed your account and, as a sign of goodwill, we have already processed a full refund. Please allow 7–10 business days for this refund to be reflected in your account.
We understand your frustration, especially concerning the unexpected subscription and the difficulty in contacting us. We appreciate you bringing this to our attention, as your feedback is invaluable in helping us identify areas where we can improve. We are committed to providing excellent customer service and are actively working to address the issues you experienced. We hope to have the opportunity to regain your trust and demonstrate the level of service we strive to deliver.
Thank you for your time and understanding,
Customer Service Team.
Please pay my money back of R385 as I didn't take a subscription but a once off payment for my cv which was R40 now you took an extra R385 from my account please return the R385
Hello,
We are genuinely sorry for any confusion and frustration you’ve experienced. We want to take this opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent after the purchase.
To provide you with the support you need, please look for a private message asking for your account information. We are fully committed to changing your opinion about us and ensuring you receive the excellent customer service we take pride in.
Best regards,
Customer Service Team.
We used their services in November 2024 and only paid for a once of, of R40.
Then the 20th of December they deducted for a subscription of R385 and we requested a refund since then and its already a month later and no refund was made. I did follow up several times and refering us back to our bank, but our bank says no refund was made into our account. I did even sent Zety our bank statements and up untill now, no refund was made.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I made a one time purchase at Zety for a resume and these scammers sneaked a monthly fee for a "subscription." They don't send you any notifications, emails or invoices with these monthly payments and I made the mistake of not checking my credit card statements. That is my own fault but it doesn't take away from the scam behavior of this company. A quick check online will show you there's a lot of people that have the same experience with this company. Stay away from Zety and their scammer behavior.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I signed up for a 14 day trial then they kept charging me a subscription without my knowledge. There were no receipts from any of the transactions sent by the companying. They do this knowingly to scam most users. I have filed a complaint with the BBB
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Unauthorized transaction by Zety.com
Zety.com charges you R40 to update your CV then after a few days they deduct R385. Money was deducted from my bank account without my authority. My bank account is on a negative balance because of the transaction they made. I'm upset and heart broken because they took the money I'm supposed to use to go to work.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Hello,
Thank you for bringing this to our attention. We understand how frustrating this situation must have been, but after reviewing your account, we can confirm that we made no charges. It seems there was an issue with the payment attempt, which is why you were unable to download the PDF.
Rest assured, you have not been charged for any subscription or service. If you continue to see any discrepancies in your bank statements, we recommend contacting your bank for further clarification.
We apologize for the inconvenience. If you need further assistance, please feel free to contact us through your account.
I did not authorize this subscription and received no prior notification regarding this charge. I kindly request that you investigate this matter and process a refund using my original payment method.
Please look into the issue
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I paid for a 14 day trial on Zety, they did not indicate anywhere that I would I was also registered for a monthly subscription after the trial period, and they charged my card 325 USD the following month that I had not authorised. I have asked for a refund that I am waiting for. That's plain theft, I hope someone sees this before linking their card to a Zety account.
Hello,
Thank you for your feedback. We apologize for any confusion regarding the charges and have sent you an email with further details. Please check your inbox for our response.
Stay clear. This site is a classic scam/rip-off that lets you buy a subscription unknowingly. Instead of a small one-time payment, you will be charged $ $25 monthly.
Hello,
Hello!
Thank you for sharing your thoughts and providing feedback on your recent experience with us. We appreciate your honesty and value your input as it helps us understand our customers' perspectives.
We will be happy to assist you once we have more information. Please look for a message from SiteJabber asking for your account information.
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Hello,
Thank you for your kind words! We're thrilled that our service helped you create a comprehensive CV in such a short time, covering your 13 years of experience. If you need further assistance or have any questions, feel free to reach out. Best of luck with your job applications!
I use any to create job applications for both of my sons. I love the many template options and recommendations that are provided to create a resume that stand out while creating an opportunity show their unique personalities. Once once the boys submitted their applications to various jobs, they received phone calls the very day they submitted their application. I am happy to say both of them were hired the following day after submitting their applications! Customer service is also very helpful, pleasant to speak with and accommodating. I would recommend ready to just about everyone who is searching or changing occupations.
We appreciate you taking the time to write this review, Brandy, as it will help us provide an even better experience for our users!
You can not remove are change card details after entering one. All the numbers given on their website are wrong. No option for the cancellation of the subscription.
Hello,
Thank you for your feedback. We apologize for any inconvenience you've experienced.
We found an account under your name with another account number and have processed a refund for you. Please allow 7-10 business days for the refund to reflect in your bank account. Once the refund appears, please get in touch with us so we can assist you in deleting your bank details from our system.
We appreciate your patience and understanding. If you have any further questions or need additional assistance, please let us know. Watch out for a private message with instructions.
My partner downloaded a template for $2.95 around 3 years back. Zety deceptively included an ongoing membership somewhere in the small prints in the invoice. Did not take any informed consent.
Since it was below $50 per month, I failed to notice in my periodic checks of credit card transactions for fraudulent activities.
When we contacted zety.com for a refund as we had never agreed to a subscription and never used it, they are dodging. They replied in Trustpilot only for a show.
Stay away from this shady business.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Unfortunately, I tried the trial version but after that ended I got charged for a whole month(which is the same price as a whole year) without my consent and while unaware. I tried contacting customer service regarding my subscription details and options I had for cancelling but got an literally irrelevant reply(AI generated). I'd recommend you try something else. These tactics seem sneaky.
*August 2023 update, I received customer care email with an apology and a refund. Even tho truly Zety services are fine, customer care and sneaky subscriptions are doing more harm than good. It's definitely a plus they're trying to make amends with dissatisfied customers. I hope that applies to their automatic renewals as well.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Nothing comes without a cost; they falsely claim to be free. After you finish crafting your entire CV, they request a fee for downloading it. They offer a text file for free download, which is quite ironic. If you have a paid subscription, it should be prominently advertised on the main page, but they choose not to. Instead, they let people invest time and, in the end, demand payment, causing frustration and coercing them into paying. It's indeed a clever psychological tactic.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
Thank you for taking the time to share your feedback with us. We are committed to using it to make positive changes and enhance our offerings. Feel free to contact cs@zety.com for any other questions. We are here to assist you!
Thank you,
Customer service
Zety.com
You'll pay for a 2 week $2 subscription, and then try to cancel, except the cancel button doesn't actually work and then end up repeatedly taking money from your account each month. You also cannot remove your credit card from their website. Have to cancel my card and get a new one. Look on reddit under zety reviews, i thought it was a fluke until i noticed the same thing happened to everyone else. DO NOT USE!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
They are very sneaky and how they take your money. I paid them $2 whatever they needed to get a simple cover printed.
Months later I realize they are billing me $23.75 per month. I did not even go back to their website and they were still billing me.
I tried to talk reasonably to the person who answered the phone but her only agreement would be she would give me 1/2 discount for the last month but every other month they will not reimburse me.
I would not recommend using this company unless you read all of the fine print.
Hello,
We're sorry to hear about your experience and any frustration it may have caused. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We apologize if you were dissatisfied with the resolution offered by our customer service representative. Please know that your feedback will be shared with our team to ensure that we continue to provide fair and satisfactory solutions to our customers. Your bank has refunded you. Rest assured, you will not be billed again.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused you.
Best regards,
Customer Service Team
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We'd like to take a moment to address your concerns regarding the fee issued. We sincerely apologize for any frustration or inconvenience you may have experienced. Please allow us to explain:
Our service works like a subscription. After the initial fee, if you do not cancel your trial period within 14 days, you will be charged the regular monthly cost. This fee is recurring, even if unused, until the account is canceled. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, and you also received an email indicating this. It was in the terms and conditions that were sent to your email with the first payment; there was very explicit information there (renewal, cancellation, etc.). We understand that this info may have gone unnoticed.
We have located your account and confirmed that it has been canceled; no further charges will apply. You received an email confirmation about this information. Lastly, we have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We appreciate your patience and understanding. Should you require further assistance or have any additional questions, please feel free to contact us via email, phone, or chat (zety. Com/contact).
Best regards
Customer Service Team